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About

Pair better using patterns. Our AI enables global enterprises to discover subtle and valuable behavioral patterns to better pair their employees with customers. Afiniti Enterprise Behavioral Pairing™ discovers and predicts patterns of interpersonal behavior to optimally pair customers with agents. With over 150 patents, Afiniti’s technology examines data and commercially available information tied to customer identity to determine patterns of successful behavioral interactions and applies these patterns in real time to drive improvements in health, enterprise profitability, and customer satisfaction.

About

Movate offers end-to-end customer clustering and deeper insights into customer sentiments, buying behavior, and satisfaction-levels, to drive business success. Other offerings include Churn Analytics, CX Improvements (CSAT, NPS), Operational Excellence, and Productivity improvements. Powered by AI, our platform helps brands understand finer details about customer’s lifecycle. Data collected from heterogeneous sources is analyzed, and filtered to pave the way for actionable insights that service providers can consume. They help in analyzing customer churn, buying patterns, CX improvements, (CSAT and NPS), customer sentiments, and satisfaction levels. With this data now available to brands and organizations, they can change many aspects of their business – and these insights cut across all functions in a business. The platform uses a variety of data sets like support logs data, customer satisfaction data, and buying patterns in terms of recency, frequency, and monetary values.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Organizations that want to use AI to identify subtle behavioral patterns to better pair their employees with customers

Audience

Mid-sized to large organizations

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Afiniti
Founded: 2005
United States
afiniti.com

Company Information

Movate
Founded: 1996
United States
www.movate.com

Alternatives

Alternatives

Hello Customer

Hello Customer

Insider Metrics
Zence Feedback

Zence Feedback

Easyrewardz
Expressyon

Expressyon

DYMENSION

Categories

Categories

Customer Experience Features

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Integrations

SOAtest

Integrations

SOAtest
Claim Afiniti and update features and information
Claim Afiniti and update features and information
Claim Movate and update features and information
Claim Movate and update features and information