Audience
Organizations that want to use AI to identify subtle behavioral patterns to better pair their employees with customers
About Afiniti
Pair better using patterns. Our AI enables global enterprises to discover subtle and valuable behavioral patterns to better pair their employees with customers. Afiniti Enterprise Behavioral Pairing™ discovers and predicts patterns of interpersonal behavior to optimally pair customers with agents. With over 150 patents, Afiniti’s technology examines data and commercially available information tied to customer identity to determine patterns of successful behavioral interactions and applies these patterns in real time to drive improvements in health, enterprise profitability, and customer satisfaction.
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Integrations
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Company Information
Afiniti
Founded: 2005
United States
afiniti.com
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Product Details
Platforms Supported
Cloud
