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About

Adobe Analytics is a comprehensive customer analytics solution that unifies data, content, and journeys to deliver deep insights into customer behavior across channels and devices. Built to support marketing, product, and business teams, it centralizes data collection, processing, analysis, and reporting within a single system. With solutions like Customer Journey Analytics, Digital Analytics, Content Analytics, and Product Analytics, organizations can connect identities and interactions across touchpoints for holistic analysis. Advanced segmentation, flexible attribution modeling, and cross-channel journey visualization empower teams to make data-driven decisions faster. AI-powered capabilities enhance content performance measurement and product experience optimization. Native integration with Adobe Experience Platform ensures consistent data governance and enterprise-grade scalability. Adobe Analytics helps organizations turn complex data into actionable insights that drive growth, o

About

Smartlook is a qualitative analytics solution for websites and mobile apps helping over 300,000 businesses of all sizes and industries answer the "whys" behind their users' actions. Eliminate the guesswork and discover real, actionable reasons. With a unique feature set, Smartlook finally gives you a way to understand user behavior at the micro level. Always-on visitor recordings show you what every last visitor does on your website or app, while automatic event tracking lets you know how (and how often) your visitors do specific things. You can then build conversion funnels to see your conversion rates as well as uncover why people are churning. Heatmaps for websites give you mass data about where most people click, scroll, hover, and otherwise interact with your pages. Ranked within the Top 100 Software Products in the 2019 G2 Crowd Awards, Smartlook services customers like O2, Miele, Hyundai, and Kiwi. It can also record games developed in the Unity engine.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Enterprise marketing leaders, product teams, data analysts, and business executives seeking a unified, AI-powered analytics solution to optimize customer journeys and drive data-driven growth

Audience

Mobile & Web Developers, UX Designers, Digital Marketing, Analysts

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$39 per month
Free package: 1,500 sessions/month
Startup package: $39/month for 5,000 sessions/month
Business package: $95/month for 15,000 sessions/month
Ultimate package: contact Smartlook for more pricing information
Free Version
Free Trial

Reviews/Ratings

Overall 4.7 / 5
ease 4.3 / 5
features 4.5 / 5
design 4.5 / 5
support 4.3 / 5

Reviews/Ratings

Overall 4.8 / 5
ease 4.9 / 5
features 4.5 / 5
design 4.6 / 5
support 4.8 / 5

Pros & Cons from Real Users

Pros

  • * Adobe gives all the important information like page views, sessions, visitors and traffic data of the landing page. * It has dynamic user interface that helps a lot the user finding a particular function of choice. * It is easy to install, set up, and use.
  • Integrating Adobe Analytics is easy and the tool is very affordable The software is easy to customize, integrate and manage I like that tis software is affordable and scaling is easy
  • Handling analytics was never easy before implementing this tool. The tool is resourceful in that there are many features to analyze every aspect of online presence including tracking ads, understanding our traffic and much more. The tool is also affordable and most importantly easy to use.
  • It developed quickly. Before it was normal now he uses machine learning and also the specialized system. Now you can quickly assess large amounts of data in real time. I love the powerful visualizations and also the simple integration with the sales team.
  • - The workspace is highly customizable. It has a drag and drop interface that allows you to choose only the metrics that you wish to see and remove the clutter. - The tool is very easy to learn and use even for those with no analytics background.

Cons

  • * It does not give real-time reports of the website. * Sometimes the analytical data differs from the actual data.
  • Since Adobe Analytics has presented zero challenges, I have had no issues .
  • There is nothing to hate about this tool as it always outperforms.
  • I don't see anything to dislike, because it has everything. It helps your organization to examine, evaluate. I don't think there is anything to dislike about it because it is helping in an excellent way.
  • - Custom reports can be very hard and time-taking to implement for non experienced users. - The support team can be weak at times.

Pros & Cons from Real Users

Pros

  • With the use of Smartlook's funnel analysis tools, companies can monitor and examine the actions customers take on their website to accomplish particular objectives. For better understanding and execution of the conversion process, this functionality is essential.
  • Help to find where users are struggling on websites and apps. Provides the best solutions for improving user experience.
  • - Everything is briefly represented on the dashboard. - You can record sessions for auditing. - It saves every detail of traffic from IP to location and gives an accurate report.
  • Since using Smartlook, we have been able to track our website activity in detail; we can get details of time, location, unlimited recordings of visitor sessions through our website, and more. It is as helpful as it is easy to access and use; we can devise strategies and implement improvements to provide a better experience, and their technical support is exceptional.
  • Setting up screen and sharing recordings with my clients is now easy and within minutes. I addition it also allows UID to be passed to the Smartlook app.

Cons

  • Although Smartlook offers strong visual analytics, some users might feel that it has less complex reporting choices than more specialist analytics tools. Extra tools could be needed for businesses with complicated reporting requirements.
  • There are no cons about this product, but I feel price should be more affordable.
  • The price could be more reasonable. Mobile applications need few improvements.
  • I have had no problems with this tool; it has been beneficial. However, I consider that the price is somewhat high and may represent a limitation for small businesses.
  • It has crucial analytical data but it would even be more great if Heatmaps can show % clicks on map.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Adobe
Founded: 1982
United States
business.adobe.com/products/adobe-analytics.html

Company Information

Smartlook
Founded: 2016
Czech Republic
www.smartlook.com/

Alternatives

Alternatives

Heap

Heap

Contentsquare

Categories

Categories

Marketing Attribution Features

Attribution Modeling
Audience Segmentation
Conversion Tracking
Cross-Channel Attribution
Customer Journey Mapping
Multi-Touch Attribution
Predictive Analytics
ROI Tracking

Marketing Analytics Features

A/B Testing
Campaign Management
Channel Attribution
Customer Journey Mapping
Dashboard
Performance Metrics
Predictive Analytics
ROI Tracking
Social Media Metrics
Website Analytics

Product Analytics Features

Attribution
Automatic Data Capture
Churn Reporting
Customer Feedback Collection
Customer Guidance
Customer Journey Analytics
Data Export
Data History Retention
Data Labeling
Product Engagement Scoring
Real-Time Data Analysis
Touchpoint Analytics
User Segmentation

AB Testing Features

Audience Targeting
Campaign Segmentation
Funnel Analysis
Heatmaps
Landing Pages / Web Forms
Multivariate Testing
Split Testing
Statistical Relevance Analysis
Surveys
Test Scheduling
Visual Editor

Heatmap Features

Behavioral Mapping
Dashboard
Dynamic Maps
Element Analytics
Embeddable Maps
For Sales
For Science
Radial Mapping
Territorial Mapping
Website Analytics

Mobile App Analytics Features

A/B Testing
Channel Attribution
Cohort Analysis
Funnel Analysis
In-App Events Tracking
Push Notifications
Retention Tracking
Revenue Tracking
Uninstall Tracking

Predictive Analytics Features

AI / Machine Learning
Benchmarking
Data Blending
Data Mining
Demand Forecasting
For Education
For Healthcare
Modeling & Simulation
Sentiment Analysis

Session Replay Features

Eye Tracking
Form Analytics
Heatmaps
Mouse Tracking
Optimization Tools
Session Recording
Surveys
User Experience Analysis
User Feedback
Visitor Segmentation

UX Features

Animation
For Mobile
For Websites
Heatmaps
Prototyping
Screen Activity Recording
Unmoderated Testing
Usability Testing
User Journeys
User Research

Web Analytics Features

Campaign Management
Conversion Tracking
Form Analytics
Goal Tracking
Keyword Tracking
Multiple Site Management
Pageview Tracking
Referral Source Tracking
Site Search Tracking
Time on Site Tracking
User Interaction Tracking

Integrations

Kameleoon
Acoustic Tealeaf
Adobe Real-Time CDP
Appfigures
BL.INK
Black Crow AI
Ingeniux
LeadPerfection
Loop & Tie
MyStyle Platform
Partnerize
Shirofune
SiteSpect
Sociuu
StarfishETL
Style Intelligence
TIDWIT
Triblio
Zendesk
iPaper

Integrations

Kameleoon
Acoustic Tealeaf
Adobe Real-Time CDP
Appfigures
BL.INK
Black Crow AI
Ingeniux
LeadPerfection
Loop & Tie
MyStyle Platform
Partnerize
Shirofune
SiteSpect
Sociuu
StarfishETL
Style Intelligence
TIDWIT
Triblio
Zendesk
iPaper
Claim Adobe Analytics and update features and information
Claim Adobe Analytics and update features and information
Claim Smartlook and update features and information
Claim Smartlook and update features and information