HalpAtlassian
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Related Products
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About
Advantages of Admin24 - Service Desk:
- integration with social networks and instant messengers - communication with clients in Telegram, WhatsApp, VKontakte and Odnoklassniki;
- integration with Bitrix24 - working with applications in the familiar interface of the corporate system;
- customer accounting and client portal - history of applications and access to clients;
- automation of support - processing requests and sending notifications to customers faster;
- reports and SLA - analysis of work quality and provision of the required level of service;
- multi-channel support - receiving requests via social networks, email and web form.
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About
Ticketing, powered by your Slack conversations Halp is a modern ticketing help desk for humans that love Slack. Empower your remote teams to be happier and more productive. Turn any message into a ticket with an emoji. Report on your team's requests no matter where they come from. Never do the same work twice. A powerful workflow engine paired with machine learning ensures routine tasks and questions get resolved faster. Your customers are your colleagues, your friends. Communicate in the most natural way, and make ticketing a breeze. Halp's powerful Ticketing Platform is perfect for fast growing teams. If you already have a ticketing solution in place, we offer deep integrations with Zendesk, Jira, and more.
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Platforms Supported
Windows
Supported
Mac
Supported
Linux
Supported
Cloud
Supported
On-Premises
Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
B2B, small and medium business, who work with clients
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Audience
Quickly growing companies with IT Ops teams
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Supported
Online
Supported
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API
Offers API
Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
$30
Free Version
Not Supported
Free Trial
Supported
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Pricing
$25 per user per month
Free Version
Not Supported
Free Trial
Supported
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Reviews/
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Reviews/
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Pros & Cons from Real UsersPros
Cons
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Pros & Cons from Real UsersPros
Cons
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Not Supported
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Company InformationAdmin24
Founded: 2021
Uzbekistan
admin24.uz/
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Company InformationAtlassian
Founded: 2002
United States
www.halp.com
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Alternatives |
Alternatives |
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Categories |
Categories |
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Service Desk Features
Change Management
Not Supported
CMDB
Supported
Incident Management
Supported
IT Asset Management
Not Supported
Knowledge Base
Supported
Mobile Access
Not Supported
Procurement Management
Not Supported
Remote Control
Not Supported
Self Service Portal
Supported
SLA Management
Supported
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Service Desk Features
Change Management
Supported
CMDB
Not Supported
Incident Management
Supported
IT Asset Management
Supported
Knowledge Base
Supported
Mobile Access
Supported
Procurement Management
Not Supported
Remote Control
Not Supported
Self Service Portal
Supported
SLA Management
Supported
Help Desk Features
Alerts / Escalation
Supported
Automated Routing
Supported
Community Forums
Supported
Customizable Branding
Supported
Document Storage
Not Supported
Email Integration
Supported
Incident Management
Supported
Interaction Tracking
Supported
IT Asset Management
Not Supported
Knowledge Base
Supported
Known Issue Management
Supported
Live Chat
Supported
Multi-Channel Communication
Supported
Multiple Brands / Products
Supported
Network Monitoring
Not Supported
Real-time Chat
Supported
Self Service Portal
Supported
Service Level Agreement (SLA) Management
Supported
Ticket Management
Supported
ITSM Features
Asset Tracking
Supported
Availability Management
Supported
Change Management
Supported
Configuration Management
Supported
Contract/License Management
Not Supported
Dashboard
Supported
Incident Management
Supported
Problem Management
Supported
Project Management
Supported
Release & Deployment Management
Supported
Self Service Portal
Supported
Remote Support Features
Diagnostic Tools
Not Supported
File Transfer
Supported
Live Chat
Not Supported
Real-time Chat
Supported
Remote Control
Not Supported
Screen Sharing
Not Supported
Session Recording
Not Supported
Session Transfer
Not Supported
Surveys & Feedback
Not Supported
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Integrations
Bitrix24
Supported
Jira
Not Supported
Jira Work Management
Not Supported
Microsoft Teams
Not Supported
ServiceNow
Not Supported
Slack
Not Supported
Stackreaction
Not Supported
Telegram
Supported
VK
Supported
WaAPI
Supported
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Integrations
Bitrix24
Not Supported
Jira
Supported
Jira Work Management
Supported
Microsoft Teams
Supported
ServiceNow
Supported
Slack
Supported
Stackreaction
Supported
Telegram
Not Supported
VK
Not Supported
WaAPI
Not Supported
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