Ada vs. Zendesk Comparison


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		Related Products Social Intents Social Intents brings AI-powered live chat and chatbot automation directly into the collaboration tools your business already uses—Microsoft Teams, Slack, Google Chat, Zoom, and Webex—so your team can engage website visitors without switching platforms. Easily launch advanced ChatGPT, Gemini, and Claude AI chatbots with one click—no coding required. Automate up to 75% of your customer conversations by training your AI assistant on your website content, help docs, and knowledge base. Deliver fast, intelligent answers to common questions and boost your conversion rates with 24/7 automated support. When customers need a human touch, seamlessly escalate chats to your support or sales team inside your existing collaboration environment. Provide real-time live chat, sales assistance, and after-hours customer support—all from tools like Microsoft Teams, Slack, and Google Chat. Whether you're improving customer satisfaction, or capturing more leads, Social Intents can help. 20 Ratings Visit Website Enterprise Bot Enterprise Bot, based in Switzerland, is a pioneer in Conversational AI, Process Automation, and Generative AI. With the trust of esteemed enterprise giants across industries like Generali, SIX, SBB, DHL, and SWICA, Enterprise Bot is revolutionizing both customer and employee experiences. Through its advanced integration with Large Language Models (LLM) such as ChatGPT and Llama 2, and its unique patent-pending DocBrain technology, the company delivers unparalleled personalization, active engagement, and omnichannel solutions across platforms like email, voice, and chat. Furthermore, Enterprise Bot integrates with existing core systems, such as SAP, CRMs, Confluence and more, and with its proprietary middleware, Blitzico, enables the AI to not only respond to queries but also take action to resolve them. This dedication to innovation in four main use case areas, Customer Support, Sales and Marketing, Knowledge Management and Digital Coworker, elevates both CX and employee productivity. 23 Ratings Visit Website Pylon Pylon is an All-in-one B2B Support Platform for modern B2B businesses. We bring together everything a post-sales teams team needs including a ticketing system, B2B omnichannel integrations (Slack Connect, Microsoft Teams), modern chat widget, knowledge base, AI support bot, account management, customer marketing, and more. The support system for B2B companies. Allow your customers to get support wherever they'd like and enable multiple support tiers. Let AI draft support articles for you based on your issue resolutions. Use Triggers to codify business processes and workflows, and create Macros to streamline common responses. Broadcast new features, newsletters, and more to your customers and track engagement. A dedicated place to store, track, and organize all customer data. A shared view to give your stakeholders visibility into their team's active issues. If you use or want Slack for customer support, we should talk. Our Slack power users average 180+ customer channels 55 Ratings Visit Website Sendbird Sendbird is the omnichannel AI agent platform enterprises choose to elevate customer experience, by initiating autonomous support & sales conversations, keeping humans in the loop for complex inquiries, and re-engaging customers with proactive business messages. Combining omnichannel AI and a battle-tested, award-winning communication APIs, Sendbird enables businesses to build AI agents and meaningful customer connections at scale. Sendbird’s AI-powered customer service platform helps businesses deliver scalable, omnichannel support through intelligent AI agents. These agents work seamlessly across channels like mobile apps, web, SMS, and social media, providing instant and proactive assistance to customers 24/7. With the ability to integrate into existing customer support tools, the platform enhances resolution rates, reduces response times, and improves customer experience by offering a unified view of all interactions. 126 Ratings Visit Website HubSpot CRM HubSpot brings your marketing, sales, and service teams together on the same AI-powered customer platform. HubSpot's Customer Platform is not just a tool; it's the heartbeat of your business. Designed with passion and precision, our CRM stands out as the ultimate solution for empowering your team to build deeper customer relationships. It transforms the way you engage with your clients by offering a seamlessly integrated, all-in-one platform for sales, marketing, and customer service. With HubSpot's CRM, you gain unparalleled insights into your customer interactions, all organized in an intuitive, easy-to-navigate dashboard that promises to skyrocket your team's efficiency. Our platform is engineered to grow with you, offering scalable solutions that adapt to your evolving business needs. What's more, HubSpot's Customer Platform includes a robust free version, packed with essential features, making it the perfect choice for ambitious businesses of all sizes. 24,178 Ratings Visit Website kama DEI kama.ai is a Responsible AI Agent platform that blends knowledge graph AI with advanced generative models for trustworthy Hybrid AI Agents. It empowers industries such as finance, education, healthcare, and Indigenous services with culturally aware, ethical, and accurate AI. By incorporating human governed-in-advance processes and information, kama.ai lowers the barriers for enterprise AI Agent adoption, making sure organizations gain efficiency without risking reliability and reputation. Our Virtual Agents support your organization over website chat interfaces, Facebook Messenger, smart speakers, or from within mobile applications. Ultimately, we get the right information, to the right people, at the right time. That increases client engagement, 24x7, and builds your brand's credibility, trust, and loyalty. When it’s got be right, it’s got to be kama.ai. 8 Ratings Visit Website QueryPal Transform Your Support Team with Effortless Automation Tired of repetitive tasks slowing down your support team? QueryPal empowers support representatives and teams to deliver exceptional service by automating ticket responses, freeing up time for more complex issues that require a human touch. With advanced AI-driven workflows, you can reduce response times, increase efficiency, and ensure consistent, accurate support every time. Whether it's handling common inquiries or managing bulk requests, your team stays focused on what matters most—delighting your customers. Faster Resolutions: Automate responses to common questions and tickets, accelerating your team’s ability to resolve issues. Consistency & Accuracy: Ensure every customer interaction is handled with the same level of care and detail, reducing errors. Increased Productivity: Free your team from routine tasks, giving them more time to focus on complex or high-priority cases. 2 Ratings Visit Website LM-Kit.NET LM-Kit.NET is a cutting-edge, high-level inference SDK designed specifically to bring the advanced capabilities of Large Language Models (LLM) into the C# ecosystem. Tailored for developers working within .NET, LM-Kit.NET provides a comprehensive suite of powerful Generative AI tools, making it easier than ever to integrate AI-driven functionality into your applications. The SDK is versatile, offering specialized AI features that cater to a variety of industries. These include text completion, Natural Language Processing (NLP), content retrieval, text summarization, text enhancement, language translation, and much more. Whether you are looking to enhance user interaction, automate content creation, or build intelligent data retrieval systems, LM-Kit.NET offers the flexibility and performance needed to accelerate your project. 16 Ratings Visit Website Birdeye irdeye is the #1 AI platform for Hyperlocal Marketing®, purpose-built for multi-location brands. Over 150,000 businesses rely on Birdeye’s intelligent AI agents to run marketing and drive business outcomes. Birdeye helps multi-location brands enhance online reputation, engage customers across social, search, and web, and gain real-time insights into consumers and competitors — all to boost leads & increase foot traffic, reduce costs, and grow revenue. Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of innovators from Google, Amazon, Salesforce, and Yahoo and is backed by the who’s who of Silicon Valley, including Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR. 4,145 Ratings Visit Website Jotform Trusted by over 25 million users, Jotform is an all-in-one, no-code platform that simplifies data collection, automation, and online sales. Using its drag-and-drop Form Builder, businesses can create customized forms and surveys to collect leads, payments, and e-signatures. With 10,000+ templates and advanced features like conditional logic and 200+ integrations, Jotform streamlines workflows. Jotform's AI-powered Agents provide real-time customer support, guiding users through form submissions, answering questions, and ensuring a smooth experience while reducing manual intervention. These AI agents learn from interactions to improve responses, enhancing efficiency and customer satisfaction. The platform also includes a Store Builder to sell products and services, accept payments through 30+ gateways, and tools like Approvals and Report Builder to automate workflows and generate actionable insights. 6,404 Ratings Visit Website
About Ada's AI-powered platform empowers non-technical teams to create personalized experiences for your customers. Ada helps you improve CSAT, optimize costs, and generate revenue through Automated Customer Experience (ACX). Automate your most valuable interactions. Answer common support questions, deliver personalized interaction, and anticipate customer needs - all from one AI-driven brand interaction platform. With a no-code builder and a suite of out-of-the-box integrations, Ada’s brand interaction platform has everything you need for every team, support, marketing, sales, and IT. Using AI and advanced NLU, Ada automates thousands of conversation topics across the most popular digital channels within a single platform. Ada's Automated Brand Interaction (ABI) framework shifts the value from simply answering common support questions to taking action and eventually anticipating customer needs.	About Zendesk is a customer service platform designed to streamline support operations and enhance customer experiences. Offering a comprehensive suite of tools, including AI-driven automation, messaging, live chat, and customizable workflows, Zendesk enables businesses to provide personalized and efficient support across multiple channels. It integrates seamlessly with other software and provides real-time analytics to help businesses make data-driven decisions. Zendesk’s solutions cater to businesses of all sizes, from small startups to large enterprises, with a focus on scalability, security, and user satisfaction.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook	Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience Digital-first scaling businesses looking to build engaging customer experiences across the customer journey	Audience Businesses of all sizes looking to enhance customer service operations with AI-powered tools and multi-channel support
Support Phone Support 24/7 Live Support Online	Support Phone Support 24/7 Live Support Online
API Offers API	API Offers API
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Free Trial	Pricing $25/agent/month Free Version Free Trial
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 4.5 / 5 ease 4.5 / 5 features 4.7 / 5 design 4.7 / 5 support 4.5 / 5 Read all reviews
Training Documentation Webinars Live Online In Person	Training Documentation Webinars Live Online In Person
Company Information Ada Founded: 2016 Canada www.ada.cx	Company Information Zendesk Founded: 2007 United States www.zendesk.com
Alternatives kama DEI kama.ai	Alternatives HubSpot CRM HubSpot
AI Rudder	Shape Software
Freshchat Freshworks	Assembled
Kore.ai	Zoho Desk Zoho
Yellow.ai Bitonic Technology Labs View All	Freshdesk Freshworks View All
Categories AI Agent Builders AI Assistants AI Voice Agents Artificial Intelligence Chatbot Conversational AI Conversational Support Customer Service Live Chat Remote Support	Categories AI Agents AI Customer Service Call Center Chatbot Complaint Management Contact Center Knowledge Base Conversational AI Conversational Support Customer Experience Customer Self-Service Customer Service Employee Experience Experience Management Help Desk Issue Tracking IT Service ITSM Knowledge Management Live Chat Service Request Management
Chatbot Features Call to Action Context and Coherence Human Takeover Inline Media / Videos Machine Learning Natural Language Processing Payment Integration Prediction Ready-made Templates Reporting / Analytics Sentiment Analysis Social Media Integration Conversational AI Features Code-free Development Contextual Guidance For Developers Intent Recognition Multi-Languages Omni-Channel On-Screen Chats Pre-configured Bot Reusable Components Sentiment Analysis Speech Recognition Speech Synthesis Virtual Assistant Customer Service Features Alerts / Escalation Appointment Management Call Center Management Email Management Knowledge Base Live Chat Performance Metrics Queue Management Self Service Portal Social Media Integration Surveys & Feedback Virtual Assistant Workflow Management Live Chat Features Canned Responses Customizable Branding Geo Targeting Offline Form Proactive Chat Screen Sharing Third Party Integration Transfers / Routing Website Visitor Tracking Show More Features Artificial Intelligence Features Chatbot For eCommerce For Healthcare For Sales Image Recognition Machine Learning Multi-Language Natural Language Processing Predictive Analytics Process/Workflow Automation Rules-Based Automation Virtual Personal Assistant (VPA)	Customer Service Features Alerts / Escalation Appointment Management Call Center Management Email Management Knowledge Base Live Chat Performance Metrics Queue Management Self Service Portal Social Media Integration Surveys & Feedback Virtual Assistant Workflow Management Live Chat Features Canned Responses Customizable Branding Geo Targeting Offline Form Proactive Chat Screen Sharing Third Party Integration Transfers / Routing Website Visitor Tracking Show More Features Complaint Management Features Case Management Complaint Classification Corrective Actions (CAPA) Customer Complaint Tracking Feedback Management Forms Management Issue Tracking Quality Assurance Management Routing Self Service Portal Social Media Monitoring Survey Management Customer Experience Features Action Management Analytics Customer Segmentation Dashboard Feedback Management Knowledge Management Multi-Channel Collection Sentiment Analysis Survey Management Text Analysis Trend Analysis Experience Management Features Action Management Analytics Customer Segmentation Dashboard Feedback Management Knowledge Management Multi-Channel Collection Sentiment Analysis Survey Management Text Analysis Trend Analysis Help Desk Features Alerts / Escalation Automated Routing Community Forums Customizable Branding Document Storage Email Integration Incident Management Interaction Tracking IT Asset Management Knowledge Base Known Issue Management Live Chat Multi-Channel Communication Multiple Brands / Products Network Monitoring Real-time Chat Self Service Portal Service Level Agreement (SLA) Management Ticket Management ITSM Features Asset Tracking Availability Management Change Management Configuration Management Contract/License Management Dashboard Incident Management Problem Management Project Management Release & Deployment Management Self Service Portal Issue Tracking Features Assignment Management Dashboard Escalation Management Issue Auditing Issue Scheduling Knowledge Base Project Management Recurring Issues Scheduling Task Management Knowledge Management Features Artificial Intelligence (AI) Cataloging / Categorization Collaboration Content Management Decision Tree Discussion Boards Full Text Search Knowledge Base Management Self Service Portal
Integrations 5X Facebook Messenger Intercom Morphic Salesforce WhatsApp Zendesk Chat Zendesk Sell Zendesk Sunshine Advanced Chat Solutions CoFoundersLab Databox DeepConverse Facebook Localize Project.co Smartsheet TechSee Vidyard Voxloud Show More Integrations View All 20 Integrations	Integrations 5X Facebook Messenger Intercom Morphic Salesforce WhatsApp Zendesk Chat Zendesk Sell Zendesk Sunshine Advanced Chat Solutions CoFoundersLab Databox DeepConverse Facebook Localize Project.co Smartsheet TechSee Vidyard Voxloud Show More Integrations View All 1753 Integrations
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