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About

Realtime customer support. Your customer’s expectations are changing - exceed them with the power of co-browse and live chat. Empower your agents to resolve complex customer support issues in real time. Reach out in one touch and in real time to boost rates of conversion, on web or mobile app. Our intelligent bots help your team answer common questions instantly. Deliver faster, more personalized support with the power of co-browse and live chat. Acquire’s simple, yet powerful tools encourage customer engagement and success across the board.

About

Embedded live video chat with mobile support and recording, fully customizable to meet your contact center's needs. Advanced & secure web chat with dynamic canned messages, real-time translation, PCI compliance, and message preview. Secure browsing and screen sharing for embedded customer support and sales. Live voice calls, web callbacks, and PSTN capabilities for real-time communication. Conversational chatbot with seamless live-agent transfer, available on your website, app, and over social media and WhatsApp. Manage WhatsApp and social media messaging with image support capabilities for smarter customer engagement. Businesses of all sizes use Talkative to accelerate sales, drive customer engagement, and reduce operational costs. Bring the in-store experience online with live video chat to increase sales and deliver personalized customer service. Offer convenient customer contact across channels to boost service and support digital funnels.

Platforms Supported

Windows Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Worldwide companies searching for a platform for swift, streamlined, and satisfying customer service

Audience

Businesses searching for a solution to improve their services and increase sales

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$25 per user per month
Free Version Supported
Free Trial Supported

Pricing

No information available.
Free Version Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Company Information

Acquire
Founded: 2015
United States
acquire.io

Company Information

Talkative
Founded: 2015
United Kingdom
talkative.uk

Alternatives

Alternatives

Live Assist for Microsoft Dynamics 365

Live Assist for Microsoft Dynamics 365

Communication Business Avenue
Hippo

Hippo

JungleWorks
Live Assist for Microsoft Dynamics 365

Live Assist for Microsoft Dynamics 365

Communication Business Avenue

Categories

Co-Browsing Supported
Customer Service Supported
Customer Success Supported
Live Chat Supported
Remote Support Supported

Categories

Co-Browsing Supported
Live Chat Supported

Live Chat Features

Canned Responses Supported
Customizable Branding Supported
Geo Targeting Supported
Offline Form Supported
Proactive Chat Supported
Screen Sharing Supported
Third Party Integration Supported
Transfers / Routing Supported
Website Visitor Tracking Supported

Customer Engagement Features

Analytics Supported
Churn Management Not Supported
Communication Management Supported
Community Management Not Supported
Content Syndication Supported
Feedback Collection Supported
Gamification Not Supported
Live Chat Supported
Video Content Supported

Customer Service Features

Alerts / Escalation Not Supported
Appointment Management Not Supported
Call Center Management Not Supported
Email Management Not Supported
Knowledge Base Not Supported
Live Chat Supported
Performance Metrics Not Supported
Queue Management Not Supported
Self Service Portal Supported
Social Media Integration Not Supported
Surveys & Feedback Not Supported
Virtual Assistant Not Supported
Workflow Management Not Supported

Customer Success Features

Account Alerts Not Supported
Account Management Not Supported
Communication Management Not Supported
Customer Engagement Supported
Customer Lifecycle Management Not Supported
Health Score Not Supported
Onboarding Supported
Revenue Management Not Supported
Usage Tracking / Analytics Not Supported
Win / Loss Analysis Not Supported

Remote Support Features

Diagnostic Tools Not Supported
File Transfer Supported
Live Chat Not Supported
Real-time Chat Supported
Remote Control Supported
Screen Sharing Supported
Session Recording Not Supported
Session Transfer Supported
Surveys & Feedback Supported

Live Chat Features

Canned Responses Supported
Customizable Branding Not Supported
Geo Targeting Supported
Offline Form Supported
Proactive Chat Supported
Screen Sharing Supported
Third Party Integration Supported
Transfers / Routing Supported
Website Visitor Tracking Supported

Integrations

Google Analytics Supported
Facebook Supported
Freshdesk Supported
Freshservice Supported
HubSpot CRM Supported
HubSpot Customer Platform Supported
IBM Watson Supported
Keap Supported
Okta Supported
Rambox Supported
Salesforce Supported
Salesforce Agentforce Service Not Supported
Slack Supported
WeChat Supported
WordPress Supported
Wufoo Supported
X (Twitter) Supported
Zapier Supported
Zendesk Supported
tradeit Supported

Integrations

Google Analytics Supported
Facebook Not Supported
Freshdesk Not Supported
Freshservice Not Supported
HubSpot CRM Not Supported
HubSpot Customer Platform Not Supported
IBM Watson Not Supported
Keap Not Supported
Okta Not Supported
Rambox Not Supported
Salesforce Not Supported
Salesforce Agentforce Service Supported
Slack Not Supported
WeChat Not Supported
WordPress Not Supported
Wufoo Not Supported
X (Twitter) Not Supported
Zapier Not Supported
Zendesk Not Supported
tradeit Not Supported
Claim Acquire and update features and information
Claim Acquire and update features and information
Claim Talkative and update features and information
Claim Talkative and update features and information