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About

The effective, affordable, and easy-to-use cloud-based call center software, AVOXI Genius. Easily manage your business communications from an intuitive, web-based contact center. AVOXI Genius is the first platform to integrate your contact center solution with your voice service, with virtual phone numbers available for instant activation in 170+ countries. With plans starting at $19.99 per user, AVOXI Genius is one of the most affordable solutions worldwide! Get 2 months free--limited time only.

About

Ultatel stands at the forefront of business communications, empowering organizations with cutting-edge cloud VoIP technology to boost productivity and stay connected with customers anywhere, anytime. Our plans come fully scalable, featuring unlimited HD Voice, SMS, Fax, Chat, Video, and over 40 advanced features and integrations. Experience true transparency with our no-hidden-fees pricing model—what you see is exactly what you pay! Recognized as a Gartner Category Leader and G2 High Performer, Ultatel offers a unified communications platform that evolves with your business. Powered by our innovative FlexScale technology, you can effortlessly adjust your communication needs without any downtime or penalties. Our Award-Winning Customer Support team is here for you 24/7/365, delivering a remarkable 94% first-contact resolution rate. With Ultatel, enjoy the peace of mind that comes with being connected beyond limits.

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Supported

Audience

Businesses and call centers with international calling needs, including online travel services and agents, hotels and resorts, retail and consumer goods, insurance, healthcare, media and advertising firms

Audience

Businesses searching for a cloud phone system to unify their communications under one powerful platform.

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$19.99/month/user
Free Version Not Supported
Free Trial Supported

Pricing

$14.95 per user per month
Take advantage of our seasonal promos by visiting our website.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 4.0 / 5
ease 5.0 / 5
features 4.0 / 5
design 5.0 / 5
support 4.0 / 5

Reviews/Ratings

Pros & Cons from Real Users

Pros

  • It is user friendly, not so expensive and a very user friendly software. It will definitely meet all your requirements.

Cons

  • There are a few scams reported by individuals and users of this software. I have personally not faced any issues so far.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

AVOXI
Founded: 2001
United States
www.avoxi.com

Company Information

ULTATEL
United States
www.ultatel.com

Alternatives

Alternatives

Categories

Business VoIP Supported
Call Center Supported
Call Forwarding Supported
Call Monitoring Supported
Communication APIs Supported
IVR Supported
Telephony Supported

Categories

Unleash the power of seamless communication with ULTATEL, the award-winning business phone system that propels your business beyond limits. With a fully customizable and scalable unified communications platform, you can effortlessly integrate voice, SMS, chat, video, and over 40 advanced features for unparalleled productivity. Experience true transparency with ULTATEL's no-hidden-fees pricing model, setting a new industry standard. Recognized as a Gartner Category Leader and G2 High Performer, ULTATEL empowers your workforce with cutting-edge technology, enabling them to stay connected with customers anytime, anywhere. Ever need assistance? Our Award-Winning Customer Support team delivers a remarkable 94% first-contact resolution rate, with a human ready to take your call or email 24/7/365. With Ultatel, your business is ensured to remain agile, responsive, and always connected beyond limits.

Business VoIP Supported

Ultatel stands at the forefront of business communications, empowering organizations with cutting-edge cloud VoIP technology to boost productivity and stay connected with customers anywhere, anytime. Our plans come fully scalable, featuring unlimited HD Voice, SMS, Fax, Chat, Video, and over 40 advanced features and integrations. Experience true transparency with our no-hidden-fees pricing model—what you see is exactly what you pay! Recognized as a Gartner Category Leader and G2 High Performer, Ultatel offers a unified communications platform that evolves with your business. Powered by our innovative FlexScale technology, you can effortlessly adjust your communication needs without any downtime or penalties. Our Award-Winning Customer Support team is here for you 24/7/365, delivering a remarkable 94% first-contact resolution rate. With Ultatel, enjoy the peace of mind that comes with being connected beyond limits.

Call Center Supported

Discover unparalleled efficiency and seamless connectivity with Ultatel's Cloud Contact Center, the epitome of modern business communications. Engineered to empower your organization, our platform ensures peak productivity with a user-friendly interface and state-of-the-art tools, driving exceptional outcomes for your contact and call center teams. With deep integration capabilities, including certified Microsoft Teams integration, Ultatel stands out by unifying your entire communication ecosystem, breaking down silos and fostering unparalleled collaboration. Experience the ultimate scalability and robust real-time collaboration that adapts to the demands of businesses of all sizes, from startups to global enterprises. Elevate your customer interactions and stay ahead of the curve with Ultatel, where every conversation becomes an opportunity to engage, empower, and elevate beyond limits.

Cloud PBX Supported

Unleash the power of seamless communication with ULTATEL, the award-winning Cloud PBX system that propels your business beyond limits. With a fully customizable and scalable unified communications platform, you can effortlessly integrate voice, SMS, chat, video, and over 40 advanced features for unparalleled productivity. Experience true transparency with ULTATEL's no-hidden-fees pricing model, setting a new industry standard. Recognized as a Gartner Category Leader and G2 High Performer, ULTATEL empowers your workforce with cutting-edge technology, enabling them to stay connected with customers anytime, anywhere. Ever need assistance? Our Award-Winning Customer Support team delivers a remarkable 94% first-contact resolution rate, with a human ready to take your call or email 24/7/365. With Ultatel, your business is ensured to remain agile, responsive, and always connected beyond limits.

Discover unparalleled efficiency and seamless connectivity with Ultatel's Cloud Contact Center, the epitome of modern business communications. Engineered to empower your organization, our platform ensures peak productivity with a user-friendly interface and state-of-the-art tools, driving exceptional outcomes for your contact and call center teams. With deep integration capabilities, including certified Microsoft Teams integration, Ultatel stands out by unifying your entire communication ecosystem, breaking down silos and fostering unparalleled collaboration. Experience the ultimate scalability and robust real-time collaboration that adapts to the demands of businesses of all sizes, from startups to global enterprises. Elevate your customer interactions and stay ahead of the curve with Ultatel, where every conversation becomes an opportunity to engage, empower, and elevate beyond limits.

Online Fax Supported
UCaaS Supported

Unleash the power of seamless communication with ULTATEL, the award-winning business phone system that propels your business beyond limits. With a fully customizable and scalable unified communications platform, you can effortlessly integrate voice, SMS, chat, video, and over 40 advanced features for unparalleled productivity. Experience true transparency with ULTATEL's no-hidden-fees pricing model, setting a new industry standard. Recognized as a Gartner Category Leader and G2 High Performer, ULTATEL empowers your workforce with cutting-edge technology, enabling them to stay connected with customers anytime, anywhere. Ever need assistance? Our Award-Winning Customer Support team delivers a remarkable 94% first-contact resolution rate, with a human ready to take your call or email 24/7/365. With Ultatel, your business is ensured to remain agile, responsive, and always connected beyond limits.

Business VoIP Features

Call Parking Not Supported
Call Recording Supported
Contact Management Not Supported
Encryption Not Supported
IVR / Voice Recognition Supported
Ring Groups Supported
SIP Trunking Supported
Unified Communications Not Supported
Voice Quality Enhancement Not Supported

Call Center Features

Blended Call Center Supported
Call Logging Supported
Call Recording Supported
Call Scripting Supported
Campaign Management Supported
Database Not Supported
Escalation Management Supported
Inbound Call Center Supported
IVR / Voice Recognition Supported
Manual Dialer Supported
Outbound Call Center Supported
Predictive Dialer Supported
Progressive Dialer Supported
Queue Management Supported
Real-time Chat Supported
Reporting/Analytics Supported

Cloud Communication Platform Features

Audio / Video Conferencing Supported
Call Center Supported
Call Recording Supported
Call Routing Supported
Chat / Messaging Not Supported
Fax Management Not Supported
File Sharing Not Supported
IVR / Voice Recognition Supported

IVR Features

Call Center Supported
Call Logging Supported
Call Recording Supported
Call Routing Supported
Multiple Scripts Supported
Phone Key Input Not Supported
Survey Management Not Supported
Text to Speech Not Supported
Voice Customization Supported
Voice Mail Supported

Telephony Features

Auto-Dialer Not Supported
Call Center Management Supported
Call Monitoring Supported
Contact Management Not Supported
Inbound Reporting Supported
IVR / Voice Recognition Supported
Outbound Reporting Not Supported
Predictive Dialer Not Supported
Telemarketing Management Not Supported
Voice & Data Integration Not Supported
VoIP Supported

Business VoIP Features

Call Parking Supported
Call Recording Supported
Contact Management Supported
Encryption Supported
IVR / Voice Recognition Supported
Ring Groups Supported
SIP Trunking Supported
Unified Communications Supported
Voice Quality Enhancement Supported

Call Center Features

Blended Call Center Supported
Call Logging Supported
Call Recording Supported
Call Scripting Supported
Campaign Management Supported
Database Supported
Escalation Management Supported
Inbound Call Center Supported
IVR / Voice Recognition Supported
Manual Dialer Supported
Outbound Call Center Supported
Predictive Dialer Supported
Progressive Dialer Supported
Queue Management Supported
Real-time Chat Supported
Reporting/Analytics Supported

Business Phone Systems Features

Call Logging Supported
Call Monitoring Supported
Call Recording Supported
Call Routing Supported
Employee Directory Supported
IVR / Voice Recognition Supported
Mobile Access Supported
Virtual Call Center Supported
Web Conferencing Supported

Cloud PBX Features

Call Recording Supported
Call Routing Supported
IVR / Voice Recognition Supported
Ring Groups Supported
SIP Trunking Supported
Virtual Extensions Supported
Web Conferencing Supported

Unified Communications Features

Audio / Video Conferencing Supported
Calendar Management Not Supported
Call Recording Supported
Call Routing Supported
Chat / Messaging Supported
Fax Management Supported
File Sharing Supported
Mobile Access Supported
Multi-User Collaboration Supported
Voice Mail Not Supported

Integrations

Microsoft Dynamics 365 Supported
Salesforce Supported
Zendesk Supported
Zoho CRM Supported
Microsoft Teams Not Supported
Odoo Supported
Pipedrive Not Supported
SuiteMaster Supported

Integrations

Microsoft Dynamics 365 Supported
Salesforce Supported
Zendesk Supported
Zoho CRM Supported
Microsoft Teams Supported
Odoo Not Supported
Pipedrive Supported
SuiteMaster Not Supported
Claim AVOXI and update features and information
Claim AVOXI and update features and information