ASC

ASC

ASC Technologies
SonicView

SonicView

Provana
ASC SonicView

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ASC:

About

With the advanced solutions from ASC, users can increase their service quality, protect their assets and react optimally in emergencies. Challenges of this kind are part of daily business for companies and public safety organizations. With ASC at their side, they benefit from the practice-oriented approach of ASC to not only capture communications streams, but also to structure this flood of data into valuable information which enhances productivity and decreases costs. ASC is a worldwide leading software provider of omni-channel recording, quality management and analytics. We address all enterprises with recording needs, especially contact centers, financial institutions and public safety organizations. We record, analyze and evaluate interactions across all media, including fixed line and mobile voice, chat, video, screen and SMS or Microsoft Teams Meetings.
SonicView:

About

A robust, scalable call recording platform to transform your contact center. What does not get measured, does not improve. With the ability to access, replay, grade and supervise calls, managers have a direct line of sight into what’s happening on the floor, and monitor employees’ interactions with consumers. Effortlessly know what’s going right, and use it to fix what’s going wrong! Exercise superior quality control by the ability to sample calls, and grading and analyzing them. With SonicView, you can examine conversations made by your agents and implement an accessible Quality Control program. Our recording software also equips you to grade individual calls, which further helps in providing training and assessment to your agents. Maintain PCI compliance with the ability to stop recording during an exchange of sensitive information, erase part of the recording which contain sensitive information, or mark certain recordings as sensitive and render them “unqueriable”.
ASC:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
SonicView:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
ASC:

Audience

Businesses that want to increase their service quality
SonicView:

Audience

Call centers seeking an omnichannel contact center solution to streamline operations and delight their customers
ASC:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
SonicView:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Not Supported
ASC:

API

Offers API Not Supported
SonicView:

API

Offers API Not Supported
ASC:

Screenshots and Videos

SonicView:

Screenshots and Videos

ASC:

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported
SonicView:

Pricing

$4000.00/one-time/user
Free Version Not Supported
Free Trial Not Supported
ASC:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
SonicView:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
ASC:

Training

Documentation Supported
Webinars Supported
Live Online Not Supported
In Person Not Supported
SonicView:

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported
ASC:

Company Information

ASC Technologies
Founded: 1964
Germany
asctechnologies.com/english/
SonicView:

Company Information

Provana
Founded: 2011
United States
www.provana.com/sonicview-call-recording
ASC:

Alternatives

OmniPCX RECORD Suite

OmniPCX RECORD Suite

Alcatel-Lucent
SonicView:

Alternatives

ASC:
HindSight

HindSight

Exacom
SonicView:
ASC:
Aspect Quality

Aspect Quality

Aspect, an Alvaria Brand
SonicView:
ASC:
Capture911

Capture911

HigherGround
SonicView:
Voxida

Voxida

Accurate Always Inc.
ASC:
SonicView:
RECITE

RECITE

Numonix
ASC:

Categories

Call Recording Supported
SonicView:

Categories

Call Recording Supported
SonicView:

Call Recording Features

Archiving Supported
Call Sharing Supported
Distributed Call Recording Supported
Event Triggered Recording Not Supported
File Transfer Supported
Instant Retrieval Not Supported
On-Demand Recording Supported
Recording Bookmarking Not Supported
Scheduled Recording Not Supported
Screen Activity Recording Not Supported
Video Call Recording Not Supported
ASC:

Integrations

Azure Marketplace Supported
Charge-off Loan Tracker Supported
Classter Supported
Cloudya Supported
Creovai Supported
Frazer Auto Dealer Software Supported
InterForm Supported
Salesforce Supported
Zoom Phone Supported
adepsi Supported
SonicView:

Integrations

Azure Marketplace Not Supported
Charge-off Loan Tracker Not Supported
Classter Not Supported
Cloudya Not Supported
Creovai Not Supported
Frazer Auto Dealer Software Not Supported
InterForm Not Supported
Salesforce Not Supported
Zoom Phone Not Supported
adepsi Not Supported
ASC:
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Claim ASC and update features and information
SonicView:
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Claim SonicView and update features and information