ASCASC Technologies
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SonicViewProvana
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Related Products
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ASC:
About
With the advanced solutions from ASC, users can increase their service quality, protect their assets and react optimally in emergencies. Challenges of this kind are part of daily business for companies and public safety organizations. With ASC at their side, they benefit from the practice-oriented approach of ASC to not only capture communications streams, but also to structure this flood of data into valuable information which enhances productivity and decreases costs. ASC is a worldwide leading software provider of omni-channel recording, quality management and analytics. We address all enterprises with recording needs, especially contact centers, financial institutions and public safety organizations. We record, analyze and evaluate interactions across all media, including fixed line and mobile voice, chat, video, screen and SMS or Microsoft Teams Meetings.
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SonicView:
About
A robust, scalable call recording platform to transform your contact center. What does not get measured, does not improve. With the ability to access, replay, grade and supervise calls, managers have a direct line of sight into what’s happening on the floor, and monitor employees’ interactions with consumers. Effortlessly know what’s going right, and use it to fix what’s going wrong! Exercise superior quality control by the ability to sample calls, and grading and analyzing them. With SonicView, you can examine conversations made by your agents and implement an accessible Quality Control program. Our recording software also equips you to grade individual calls, which further helps in providing training and assessment to your agents. Maintain PCI compliance with the ability to stop recording during an exchange of sensitive information, erase part of the recording which contain sensitive information, or mark certain recordings as sensitive and render them “unqueriable”.
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ASC:
Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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SonicView:
Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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ASC:
Audience
Businesses that want to increase their service quality
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SonicView:
Audience
Call centers seeking an omnichannel contact center solution to streamline operations and delight their customers
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ASC:
Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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SonicView:
Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Not Supported
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ASC:
API
Offers API
Not Supported
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SonicView:
API
Offers API
Not Supported
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ASC:
Screenshots and Videos |
SonicView:
Screenshots and Videos |
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ASC:
Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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SonicView:
Pricing
$4000.00/one-time/user
Free Version
Not Supported
Free Trial
Not Supported
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ASC:
Reviews/
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SonicView:
Reviews/
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ASC:
Training
Documentation
Supported
Webinars
Supported
Live Online
Not Supported
In Person
Not Supported
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SonicView:
Training
Documentation
Not Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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ASC:
Company InformationASC Technologies
Founded: 1964
Germany
asctechnologies.com/english/
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SonicView:
Company InformationProvana
Founded: 2011
United States
www.provana.com/sonicview-call-recording
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ASC:
Alternatives |
SonicView:
Alternatives |
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SonicView:
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SonicView:
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ASC:
Categories |
SonicView:
Categories |
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SonicView:
Call Recording Features
Archiving
Supported
Call Sharing
Supported
Distributed Call Recording
Supported
Event Triggered Recording
Not Supported
File Transfer
Supported
Instant Retrieval
Not Supported
On-Demand Recording
Supported
Recording Bookmarking
Not Supported
Scheduled Recording
Not Supported
Screen Activity Recording
Not Supported
Video Call Recording
Not Supported
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ASC:
Integrations
Azure Marketplace
Supported
Charge-off Loan Tracker
Supported
Classter
Supported
Cloudya
Supported
Creovai
Supported
Frazer Auto Dealer Software
Supported
InterForm
Supported
Salesforce
Supported
Zoom Phone
Supported
adepsi
Supported
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SonicView:
Integrations
Azure Marketplace
Not Supported
Charge-off Loan Tracker
Not Supported
Classter
Not Supported
Cloudya
Not Supported
Creovai
Not Supported
Frazer Auto Dealer Software
Not Supported
InterForm
Not Supported
Salesforce
Not Supported
Zoom Phone
Not Supported
adepsi
Not Supported
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ASC:
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SonicView:
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