ASCASC Technologies
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SVRXEdigin
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Related Products
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About
With the advanced solutions from ASC, users can increase their service quality, protect their assets and react optimally in emergencies. Challenges of this kind are part of daily business for companies and public safety organizations. With ASC at their side, they benefit from the practice-oriented approach of ASC to not only capture communications streams, but also to structure this flood of data into valuable information which enhances productivity and decreases costs. ASC is a worldwide leading software provider of omni-channel recording, quality management and analytics. We address all enterprises with recording needs, especially contact centers, financial institutions and public safety organizations. We record, analyze and evaluate interactions across all media, including fixed line and mobile voice, chat, video, screen and SMS or Microsoft Teams Meetings.
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About
Edigin has developed call recording and quality monitoring solutions for the vast majority of communication systems available today. The SVRX recording solution integrates with communication systems to capture all required communications and related call details. Our solution supports multi-site distributed architectures as well as redundant environments. We also offer integrated screen capture, agent evaluation, and include customizable report analytics. Supported communication system platforms include Alcatel, Ascom, Aspect, Avaya, Bosch, Cisco, EADS, eON, Ericsson, Fujitsu, Intertel, LG, Mitel, NEC, Nitsuko, Nortel, Panasonic, Philips, Realtis, Rockwell, Samsung, Selta, Siemens, ShoreTel, Tadiran, Telrad, and Toshiba. The SVRX supports passive tapping of T1/E1 and analog trunks, digital stations for the systems listed above, analog stations, and port mirroring based recording of VoIP. VoIP supported protocols include: Cisco Skinny, H.323, MGCP, SIP stations, SIP trunks, etc.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Not Supported
On-Premises
Not Supported
iPhone
Supported
iPad
Supported
Android
Supported
Chromebook
Not Supported
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Audience
Businesses that want to increase their service quality
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Audience
Companies searching for a solution to manage and improve their communication operations
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Pricing
No information available.
Free Version
Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Supported
Live Online
Not Supported
In Person
Not Supported
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Company InformationASC Technologies
Founded: 1964
Germany
asctechnologies.com/english/
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Company InformationEdigin
edigin.com/call-recording/
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Categories |
Categories |
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Call Recording Features
Archiving
Supported
Call Sharing
Supported
Distributed Call Recording
Not Supported
Event Triggered Recording
Not Supported
File Transfer
Supported
Instant Retrieval
Not Supported
On-Demand Recording
Supported
Recording Bookmarking
Not Supported
Scheduled Recording
Not Supported
Screen Activity Recording
Not Supported
Video Call Recording
Not Supported
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Integrations
Azure Marketplace
Supported
Charge-off Loan Tracker
Supported
Classter
Supported
Cloudya
Supported
Creovai
Supported
Frazer Auto Dealer Software
Supported
InterForm
Supported
Salesforce
Supported
Zoom Phone
Supported
adepsi
Supported
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Integrations
Azure Marketplace
Not Supported
Charge-off Loan Tracker
Not Supported
Classter
Not Supported
Cloudya
Not Supported
Creovai
Not Supported
Frazer Auto Dealer Software
Not Supported
InterForm
Not Supported
Salesforce
Not Supported
Zoom Phone
Not Supported
adepsi
Not Supported
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