Dialogflow

Dialogflow

Google
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About

Finally, technology that directly impacts the performance of your customer experience team. Engage the ASAPP customer experience performance (CXP) platform to significantly improve organizational throughput, and CSAT scores at the same time. Inflexible and archaic architectures limit your ability to improve CX performance. Continually adding layer after layer of technology hasn’t cut the number of agents, reduced costs, or made happier customers like they promised. Our technology is specifically designed to help your agents serve your customers better. Despite vendor promises, bots have not replaced your agents. And agent assist is not enough. Through machine learning the platform gains insight on exactly how your best agents address your customers’ needs. It’s not just the conversation, but the combination and sequence of words and actions, that make up Agent Journeys™.

About

Dialogflow from Google Cloud is a natural language understanding platform that makes it easy to design and integrate a conversational user interface into your mobile app, web application, device, bot, interactive voice response system, and so on. Using Dialogflow, you can provide new and engaging ways for users to interact with your product. Dialogflow can analyze multiple types of input from your customers, including text or audio inputs (like from a phone or voice recording). It can also respond to your customers in a couple of ways, either through text or with synthetic speech. Dialogflow CX and ES provide virtual agent services for chatbots and contact centers. If you have a contact center that employs human agents, you can use Agent Assist to help your human agents. Agent Assist provides real-time suggestions for human agents while they are in conversations with end-user customers.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Enterprises interested in a customer experience performance platform to improve their customer service operations

Audience

Businesses and developers interested in a comprehensive platform for developing chatbots, voice bots, and virtual agents using natural language understanding

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 4.5 / 5
ease 4.5 / 5
features 4.2 / 5
design 4.2 / 5
support 4.5 / 5

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

ASAPP
Founded: 2014
United States
www.asapp.com/customer-experience-performance-platform/

Company Information

Google
Founded: 1998
United States
cloud.google.com/dialogflow

Alternatives

Alternatives

Heyday AI

Heyday AI

Hootsuite
Amazon Lex

Amazon Lex

Amazon
Yellow.ai

Yellow.ai

Bitonic Technology Labs

Categories

Categories

Conversational AI Features

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Artificial Intelligence Features

Chatbot
For eCommerce
For Healthcare
For Sales
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

Chatbot Features

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Machine Learning Features

Deep Learning
ML Algorithm Library
Model Training
Natural Language Processing (NLP)
Predictive Modeling
Statistical / Mathematical Tools
Templates
Visualization

Natural Language Processing Features

Co-Reference Resolution
In-Database Text Analytics
Named Entity Recognition
Natural Language Generation (NLG)
Open Source Integrations
Parsing
Part-of-Speech Tagging
Sentence Segmentation
Stemming/Lemmatization
Tokenization

Integrations

BotCore
CEDEX Technologies
Call Center Studio
Cisco Webex
Cognigy.AI
Geomant
Google Cloud Platform
Ideta
Inworld
Landbot.io
NICE CXone Mpower
Quickwork
Resemble AI
SignalWire
Stackreaction
Twilio
Vertex AI
WIT Conversation Platform
maaiiconnect
respond.io

Integrations

BotCore
CEDEX Technologies
Call Center Studio
Cisco Webex
Cognigy.AI
Geomant
Google Cloud Platform
Ideta
Inworld
Landbot.io
NICE CXone Mpower
Quickwork
Resemble AI
SignalWire
Stackreaction
Twilio
Vertex AI
WIT Conversation Platform
maaiiconnect
respond.io
Claim ASAPP and update features and information
Claim ASAPP and update features and information
Claim Dialogflow and update features and information
Claim Dialogflow and update features and information