8x8 Work vs. Racket Comparison


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SMS services we offer: SMS API SMS CPaaS SMS UCaaS SMS no-code sending platform 10DLC campaign support Short code SMS Toll-free SMS Voice services we offer: Contact center telecoms Voice termination Voice orgination Local numbers Short code numbers Toll-free numbers SIP Trunking Our No-code telecoms solutions: UCaaS to send SMS CCaaS to manage phone calls AI solutions Signalmash - experience the highest level of support, every step of the way - book a call with us to get expert advice! 1 Rating Visit Website TollFreeForwarding Activate your new international phone number in 60 seconds. Choose from phone numbers in over 120+ countries and 1,000 cities. Forward your calls to any phone number in the world. Robust scheduling options allow you to route your calls based on the days and hours of your business. Route your calls to your main call center during business hours and to voicemail during non-business hours. Instantly view detailed information about calls made to your TollFreeForwarding phone number. Learn about your customers' call habits to help make decisions about outbound sales and follow-up. Keep track of your calls by recording all or some of your calls. Recorded calls are stored in call detail records and can be played or downloaded at any time. 3,195 Ratings Visit Website CallTools Revolutionize your contact center with CallTools—the cutting-edge cloud-based software that integrates your inbound and outbound dialing on a single platform. Boost your agents’ productivity and enhance customer engagement like never before with CallTools’ powerful suite of call center features, including predictive dialing, call recording, and multi-touch campaigns with email and SMS capabilities. Get a complete 360-degree view of your agents’ performance and take advantage of real-time reporting. 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About 8x8 Work is a unified communications platform designed to connect teams and customers globally through voice, video, messaging, and AI-powered tools. It enhances productivity with features like enterprise-grade PBX, SMS, fax, and intelligent call routing, ensuring reliable communication from anywhere. The platform also supports AI-driven meeting transcriptions, summaries, and noise suppression to streamline collaboration and reduce manual work. With video conferencing, team chat, and file sharing, organizations can foster stronger collaboration and maintain workflow alignment across remote and hybrid teams. 8x8 integrates seamlessly with tools like Microsoft Teams, Google Workspace, Salesforce, and ServiceNow to provide a unified workflow experience. Built with enterprise-level security and compliance certifications such as HIPAA, ISO 27001, GDPR, and SOC 2, 8x8 ensures both scalability and trust for modern businesses.	About With a delightfully simple collaborative grid and instant-on voice chat, Racket is the easiest way to work together. Video is exhausting, it's not the solution for every remote work problem. It turns out audio works better for most conversations. Use a Racket link in your next meeting invite, and spend the time looking at what you're working on instead of each other. Channels stick around, so you can jump back on whenever. Get people's attention with a friendly wave or an audio emoji. Each channel in Racket has a collaborative canvas to share what you're working on. You can drop in images and links and take notes together. Link out to the documents and tools where your daily work happens, or create something new right in the canvas. It's easy to organize, and since it's made up of a nice clean grid, it always looks great. Talk without video gives you the flexibility to move about as you please instead of being tied to the camera.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook	Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience 8x8 Work is ideal for enterprises, contact centers, and growing businesses that need secure, scalable, and AI-driven communications to boost collaboration and customer engagement	Audience Individuals, teams and enterprises in search of a collaborative platform to work through instant-on voice chat
Support Phone Support 24/7 Live Support Online	Support Phone Support 24/7 Live Support Online
API Offers API	API Offers API
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Free Trial	Pricing No information available. Free Version Free Trial
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Training Documentation Webinars Live Online In Person	Training Documentation Webinars Live Online In Person
Company Information 8x8 Founded: 1987 United States www.8x8.com	Company Information Racket United States racket.app/
Alternatives Dialpad Connect Dialpad	Alternatives Flock
AT&T Office@Hand AT&T	VideoMeet
Infinite Connect	Tata Communications
VirtualPBX	Jam Autonomous
Phone.com View All	BigBlueButton View All
Categories Audio Conferencing Business Phone Systems Business Text Messaging Business VoIP Call Forwarding Cloud PBX Team Chat Unified Communications Video Conferencing Web Conferencing	Categories Audio Conferencing Collaboration
Show More Features Business Phone Systems Features Call Logging Call Monitoring Call Recording Call Routing Employee Directory IVR / Voice Recognition Mobile Access Virtual Call Center Web Conferencing Business VoIP Features Call Parking Call Recording Contact Management Encryption IVR / Voice Recognition Ring Groups SIP Trunking Unified Communications Voice Quality Enhancement Cloud PBX Features Call Recording Call Routing IVR / Voice Recognition Ring Groups SIP Trunking Virtual Extensions Web Conferencing
Integrations 8x8 Video Meetings CodeConvert Glitch Gmail Google Calendar Google Workspace Microsoft 365 Microsoft Outlook Microsoft Teams Refraction Salesforce ServiceNow Spacemacs Show More Integrations View All 9 Integrations	Integrations 8x8 Video Meetings CodeConvert Glitch Gmail Google Calendar Google Workspace Microsoft 365 Microsoft Outlook Microsoft Teams Refraction Salesforce ServiceNow Spacemacs Show More Integrations View All 4 Integrations
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