360 CallAnchor

360 CallAnchor

360 Degree Cloud Technologies
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About

360 CallAnchor is a mobile call tracking application that records and automatically logs all inbound and outbound calls that are placed by employees using their existing mobile phone. All call details, including timestamp, direction, results, users, and recordings, are synchronized with the corresponding CRM entry or available on the central dashboard. Employees do not need to get new SIM cards or dialers; they can use their phones without any learning effort related to any other applications or call systems. 360 CallAnchor is compatible with such platforms as Salesforce, Hubspot, Zoho, and Microsoft Dynamics 365.

About

Dynamics Telephony unifies your telephone system with Dynamics 365 giving: - Embedded call controls in Microsoft Dynamics 365, unifying the desktop for your sales & service staff - Simplify your sales and service team's workflow, reducing clicks, screens, and searches for up to 50% efficiency improvements - Pop relevant customer information at the moment of interaction for your staff on every call - Speed through outbound calling campaigns with the fully integrated progressive dialer - Capture call statistics, callbacks, next steps, call dispositions, automated follow ups & more within Dynamics 365 - Auto-create links to call recordings in Dynamics 365 for easy access or connectivity to Microsoft Call Intelligence

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Salesforce administrators, sales teams, customer support teams, contact centers, healthcare organizations, financial services companies, and businesses seeking a Salesforce CTI integration, cloud telephony, AI voice, and call center solution.

Audience

All Dynamics 365 users

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

No images available

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$15.00/month/user
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 4.5 / 5
ease 4.0 / 5
features 5.0 / 5
design 4.5 / 5
support 4.5 / 5

Pros & Cons from Real Users

Pros

  • Support is responsive and immediately knowledgeable solving problems quickly. Product is easy to deploy and is very flexible with advanced options and APIs for meeting any customer requirement.
  • Easy to set-up, Feature rich with functionality that improves performance and allows all activity (including telephony) to be done in Dynamics 365. No server required.

Cons

  • Price could be lower. Could be easier to configure some of the features.
  • The color scheme could be better and the icons could be bigger.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

360 Degree Cloud Technologies
Founded: 2012
360callanchor.com

Company Information

Dynamics Telephony
Founded: 2014
Ireland
www.dynamicstelephony.co.uk

Alternatives

Alternatives

TCMS

TCMS

Total Call Center Management Solutions
TrackBiz

TrackBiz

Track Sources Communications
InGenius

InGenius

Upland Software

Categories

Categories

Integration Features

Dashboard
ETL - Extract / Transform / Load
Metadata Management
Multiple Data Sources
Web Services

Telephony Features

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
Inbound Reporting
IVR / Voice Recognition
Outbound Reporting
Predictive Dialer
Telemarketing Management
Voice & Data Integration
VoIP

Integrations

Microsoft Dynamics 365
8x8
8x8 Contact Center
Asterisk
Avaya Aura
Avaya Cloud Office
Avaya Experience Platform
Cisco AnyConnect
Cisco CX Cloud
Cisco Finesse
FreePBX
HubSpot CRM
Microsoft AppSource
RingCentral RingCX
Salesforce
Zoho CRM

Integrations

Microsoft Dynamics 365
8x8
8x8 Contact Center
Asterisk
Avaya Aura
Avaya Cloud Office
Avaya Experience Platform
Cisco AnyConnect
Cisco CX Cloud
Cisco Finesse
FreePBX
HubSpot CRM
Microsoft AppSource
RingCentral RingCX
Salesforce
Zoho CRM
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