Relay

Relay

Relay Network
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About

The Omnichannel Suite for Salesforce Brands. Build experiences once and deploy them on many channels with the only Salesforce Native tool to streamline customer engagement across the entire journey. All of your customer-facing teams will be empowered with new opportunities to monetize while improving customer experience. Meet customers where they are without leaving where you are. Design multi-channel experiences from a single view, and complete your omnichannel management by adding Instagram, Review Channels, TikTok, Support Emails and more. Using Einstein Bots helps to qualify customer information, handle common inquiries and deflect calls prior to agent handoff. Further enrich the customer experience with rich features like images, carousels, emojis, scheduling, location sharing and the automatic two-way translation of messages. Scale personalization across departments and channels by leveraging customer data and order history that already lives in Salesforce.

About

Relay Network is redefining customer engagement through its innovative Business Feed Platform, a personalized B2C communication channel inspired by the familiar scrolling feed experience. By combining the interactivity of mobile feeds with the immediacy of SMS, Relay connects businesses with customers in a timely, relevant, and secure way—no logins or app downloads required. The platform supports multimedia content, forms, e-signatures, and two-way chat, giving users countless ways to interact directly within their personalized feed. Relay’s solution is fully HIPAA, SOC 2, TCPA, and HITRUST compliant, making it ideal for industries that handle sensitive information such as healthcare, finance, and membership organizations. Businesses using Relay see major improvements in engagement, conversions, and digital adoption compared to traditional communication channels like email and portals. Overall, Relay helps organizations deliver the right message at the right time.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Salesforce brands interested in a powerful omnichannel suite

Audience

Enterprise organizations in healthcare, finance, and membership sectors seeking secure, personalized, and high-engagement digital communication solutions for customers

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Not Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Not Supported
Webinars Supported
Live Online Not Supported
In Person Not Supported

Company Information

1440
Founded: 2009
United States
www.1440.io

Company Information

Relay Network
Founded: 2010
United States
www.relaynetwork.com

Alternatives

Alternatives

Selectron Relay

Selectron Relay

Selectron Technologies
Relay

Relay

Relay Technologies
Systum

Systum

Systum, Inc.

Categories

Categories

Integrations

Salesforce Supported
Adobe Marketo Engage Not Supported
Desktop.com Not Supported
Eloqua Not Supported
Hemi Not Supported
Instagram Supported
Salesforce Agentforce Service Not Supported
Salesforce Order Management Supported
TikTok Supported
WorkMarket Not Supported

Integrations

Salesforce Supported
Adobe Marketo Engage Supported
Desktop.com Supported
Eloqua Supported
Hemi Supported
Instagram Not Supported
Salesforce Agentforce Service Supported
Salesforce Order Management Not Supported
TikTok Not Supported
WorkMarket Supported
Claim 1440 and update features and information
Claim 1440 and update features and information
Claim Relay and update features and information
Claim Relay and update features and information