eCDR Alternatives

WinBill by TeleManagement Technologies is a premier telecom expense management software solution. Easily accessible and equipped with a centralized database of information, WinBill provides businesses with an accurate inventory of all vendors, inventory, expenses, and IT services. By leveraging WinBill, you can easily keep track of contracts, effortlessly manage IT budgets, and virtually eliminate late payment fees. Additionally, the solution's flexible reporting tools give users the resources they need to create and schedule reports or have them seamlessly access reporting information through the web to give you total control of your monthly telecom environment. WinBill reduces costs and increases our clients productivity, making you more competitive. Typical clients have $750K+ to $300M+ in annual telecom expense.

Datagate is a SaaS, telecom billing solution for MSPs that sell UCaaS, VoIP, mobile voice & data services under their own brand. Datagate integrates with popular software systems that MSPs use including ConnectWise Manage, QuickBooks, Xero, Stripe, Authorize.net and others. Suitable for MSPs in USA, Canada, UK, Australia and New Zealand; Datagate & partners handle all telecom tax & compliance requirements.

CDG's MBS and BDS-I solutions offer scalable, accurate billing and operational support solutions for voice, video and data for retail and wholesale telecommunications carriers and service providers. Options include: BDS, Interconnect, CABS, Mediation, Customer Care, Plant, Trouble, Service Provisioning, E-Care, Task Management, CRM Prospects, and third-party financial, mapping and facilities management products. Service bureau, online and licensed options are available.

The foundation of the Sakon Platform for Telecom Expense Management, Enterprise Mobility, and SaaS Management is Sakon, the company’s breakthrough inventory engine. Most enterprise TEM efforts fall flat because they lack an accurate, exhaustive, living inventory of network and end-user inventory. Sakon solves that! Sakon Mobile integrates with all mobile data sources to orchestrate employee support, carrier management, and device lifecycle workflows. From sourcing to payment processing, Sakon's Technology Expense Management delivers results on a global scale while making Network Transformation a reality. Sakon’s Network Transformation solution offers a key set of inventory management, program order management, and ROI tracking capabilities which builds upon detailed site-based and cost-based inventory. You can now leverage and extend your ServiceNow platform with Sakon Mobile to provide a complete end-to-end mobility management solution.

ABS provides a low cost high performance Billing and CDR Processing System that rates Departmental, Agent/Reseller, Carrier, Wholesale, and Retail CDRs while also providing Network, Usage Threshold Alerts, Carrier, and Profit/Loss reports and generating LCR Routing Data along with Comparing Multiple Carrier Rates. The technology used for the ABS 100 is based upon Linux, PostgreSQL, C/C++, Shell Scripts, GTK+, Gnome, Glade, Pro-C, X-Windows and Perl. The product was designed to be used by internal staff of the company and will perform most of its functionality and services automatically once configured. Used for comparing 2 or more Carriers Rates for rate analysis. These reports can also include actual traffic in the analysis to show which carrier mix would provide them the best benefit.

Whether you need help with Telecom, Mobility, SaaS, or a combination of them, manage it all with our singular expense management platform. Visualize, simplify, and optimize your entire technology estate with a single technology expense management solution.

Tellennium is an enterprise expense management company – traditionally known as telecom expense management (TEM) - that provides companies with technology and expertise to efficiently manage recurring telecom, mobility, utility, and other technology expenses. The platform, Management of Things™, has been recognized by the AOTMP as the hottest new IT solution of 2021. Our SaaS solution – powered by our MoT technology platform – is designed to help modern-day enterprises manage their communications network services, assets and expenses. Our solution helps TEM teams gain full visibility and control over their network operations and spend. The technology drives automation workflows and facilitates the identification of billing errors and network optimization opportunities, both which drive expense management savings for the enterprise. Our MoT technology platform supports TEM needs and expands capabilities for the 21st Century into what we refer to as the Management of Things.

Effectively manage and reduce your telecommunications expenses with Sierra Gold by SAI. Sierra Gold is a call accounting management software that helps businesses optimize their voice, data and wireless usage and expenses. With Sierra Gold, businesses can save up to 10-20% a month, both in hard dollar cost savings and productivity improvements. Sierra Gold can be deployed as a SaaS solution or on-site.

At Calvi, we envision a world in which all bills are hassle-free and easy to handle. Our solution focuses on one of the few recurring touchpoints in the customer relationship, the bill. We are a trusted partner of global players in the Telecoms industry with over two decades of experience and know exactly what your customers need. Our accessible Bill Presentment & Communication solution, Calvi Insight, consists of six modules and is sure to 'wow' your customers, regardless of their size and type. Calvi Insight enables Communications Service Providers (CSPs) to create positive experiences throughout the entire bill journey. Our solution ensures complete symbiosis between your offline and online bill communications and has proven to decrease your operational costs, while increasing your customers’ online engagement and satisfaction.

CommView Plus® is @Comm’s latest generation Call Accounting and Reporting Solution! Built with the user in mind, our browser interface is simple to use and easy to navigate. CommView Plus is adaptable and performs in all verticals across all types and sizes of businesses, organizations and agencies. CommView Plus, just like its predecessors, works in harmony with any brand of PBX or VoIP solution providing CDR, including voice networks with multiple manufacturers and models. This server-based application solution functions either in a single-site environment or can be configured to support multiple locations and CDR sources while maintaining full functionality. CommView Plus delivers data and information seamlessly with near real-time speed! CommView Cloud® is the cloud-based deployment option of @Comm’s latest generation Call Accounting and Reporting Solution! Our latest cloud offering is quick to deploy with a simple, low-cost/low-risk subscription model.

The Costmediia Telecoms Expense Management Solution consists of a web enabled bureau-based service that enables clients to more effectively manage telecommunications assets and billing. The solution delivers a central inventory management system for a wide range of services and equipment. It is multi-carrier and multi-product capable. E.g.: Mobile Phones, Fixed Line, Data Services, Laptops, PDA’s etc. CMS includes a sophisticated database of corporate reporting structures, user lists and managers that enables detailed reporting. The monthly management reports provide a tool for identifying trends in spending, exception reporting and import into your general ledger system. CMS performs allocation of billing charges to cost centres and integrates to customer Accounting systems. Each month the system will generate and send, via email, reports targeted at business unit managers, cost centre managers and end-users of phone services.

Smart Invoice Pro is the perfect platform to enhance customer experience. In a world where enterprises are striving to retain customers, an invoice may seem like the most unlikely means to do so. That is until you adopt Smart Invoice Pro. With outstanding features, this platform delivers the feel-good factor to customers, leaving them longing for their next invoice. We consolidate multiple invoices to present end consumers with a clear and comprehensive bill for all services. Billing experience is elevated when customers receive a single bill with a flexible payment date. Not only does it help them plan their finances better, but fosters brand loyalty. One of the most pronounced issues faced by customers is bill misrepresentation. This brews mistrust and leads customers to competitors who present similar bills in a more customer friendly format. We ensure that bills are presented in the most simplified manner to promote transparency.

Reduce mobile and telecom expenses and increase efficiency of mobile and telecom services in the enterprise. Amtel’s solution for mobile and telecom expense management helps organizations eliminate up to 40% of their costs. Get cost reductions in service plans, and streamline mobile and fixed telecommunications operations. Track all mobile and telecom assets across the enterprise with a central repository. An accurate inventory is essential for billing management, monitoring contract expiration, and elimination of unused mobile connections. Enterprise can provide access to site admins to manage their communication services. Location administrators get the insight they need to optimize their department’s cellphone spend. Executive management can view the trends of telecom spend throughout the organization empowering them to control costs.

Comview offers telecom expense management (TEM), call accounting and wireless mobility management (WMM) solutions to mid-sized businesses and enterprises across a wide range of industries. Comview's telecom expense management solution gives businesses total control to manage their costs effectively. It encompasses invoice management, wireless management, audit and optimization, procurement, and asset management.

Avoid costly oversights, improve staff productivity, and increase process efficiency by ensuring telecom expense management best practices with eXsight. MTS' Technology Expense Management (TEM) eXsight offers businesses the ability to take control and get greater visibility of their voice, data, and wireless services usage, assets, and policies. eXsight covers procurement management, asset management, invoice management, and dispute management and recovery.

Get unparalleled visibility of your UC&C usage, call quality, user adoption, productivity and costs. At Avotus, we understand how crucial your UC&C platform is to build a high-performance work-from-anywhere culture. We also understand the limitations of the standard reporting packages of UC&C platforms like Microsoft Teams, Skype for Business, Cisco Unified Call Manager (CUCM), Cisco Jabber or Amazon Chime, and Connect. You need much more than their native reporting, archiving, and retrieval capabilities to drive UC&C best practices, create competitive advantage, and maximize business results. ReflectR delivers Intuitive Reporting, Real-time Monitoring, Trend Analytics, and Alerts to enable your business leaders and managers to see at a glance the usage trends of your UC&C platform and improve your employee’s productivity and engagement within the organization.

For more than 20 years, Aradial Technologies has provided billing, policy control and AAA software to Internet service providers, both large and small. Smaller providers and High-end ISPs with millions of subscribers can easily integrate Aradial into their IT and Network infrastructures. Aradial offers products that open a whole new set of possibilities for ISPs, MNO/MVNO, Hotspots, WISP, LTE, FTTH, Mobile 3G/4G/5G, WIMAX, VOIP, IPTV, ASPs and Wireless LAN. More than 1000+ operators have purchased Aradial in 80 countries. Aradial Convergent Billing software including Prepaid and Postpaid, Subscription billing, ISP Billing, AAA, PCRF, LTE billing, HSS, CRM and PRM. Radius server for ISP, VOIP, DSL/PPPoE/ FTTH, MNO. An adaptation of the Convergent billing and AAA (Diameter & RADIUS) for LTE, LTE HSS, 3G Cellular/Mobile (3GPP, GSM and CDMA2000), PCRF, M2M Billing, etc.

Developed by TeleManagement Technologies, WinCall is a sophisticated call accounting software solution that provides data needed by a company to build a cost-effective telecom network. Offering a centralized call accounting and reporting solution, WinCall seamlessly tracks all domestic and international locations regardless of the type of PBX (IP, digital, or analog) while providing the best customer service in the business. By leveraging Wincall, you can promote internal bill back, identify PBX toll fraud, improve employee productivity, and gathers usage data to help make informed telecom network planning decisions.

Cloud9 empowers trading floors with a full suite of communication, analytics and transcription tools. Our cloud-based platform changes the way traders communicate with a reliable, affordable, and compliant service designed specifically for the needs of institutional traders. The Cloud9 infrastructure collects, structures and delivers, real-time metadata and transcription. This thoughtful workflow allows firms to accurately capture voice information for a robust view of market intelligence for the front office. APIs to the major industry voice infrastructure providers means that Cloud9 delivers optimal connectivity, third party integration and data sets for the trading floor of today and tomorrow.

Telecom Expense Management (TEM) - Telecommunications Expense Management - is the methodology that allows companies to achieve an improvement in Corporate Governance, by managing the costs of their telecommunications networks. The use of telecommunications resources in today's corporate world has been significantly increased. Consequently, their expenses came to have a much greater weight in the results of the company. Therefore, the need to carry out a more effective cost management and that bring effective results to organizations, became more relevant. That is the great proposal of TEM. The beginning of the TEM methodology dates back to the 1980s, and brought with it a series of tools and processes that allowed optimizing and controlling telecommunications resources more effectively and clearly, both for better decision-making and for optimization. With the increase in the demand for telephony in companies, there was a need for investments and innovations in processes and controls.

Optimizing the return on investment for any technology requires understanding its usage and need a detailed analysis on the current and historic trend. Call billing also known as the Call Accounting solution is Telecommunication software which captures, records, calls details and optimizes the cost by providing intelligent and analytical reports. As Telecommunication has become the most complex ecosystem and considered to be one of the top five most expenses in many organizations. Sometimes it gets almost impossible to analyze the increasing expenses, People on top positions like Managers, Business Head are realizing the need to get visibility, accountability and control over spend. Studies have shown that 20% of the overall total expenses of Telecom are misused. It’s the right time to stop at us and arrive at the next generation solutions which provide real-time cost effective analysis in no time.

T.One Wholesale Suite is a web-based platform whose modules enable encompassing management across all facets of wholesale carriers’ operations. The solution functions as a unified platform that brings cohesion and delivers exceptional results across NOC, technical, billing, routing, account management and top management teams, allowing them to focus on strategic business maneuvers and smart decisions.

Bruin helps you transition your telecom, data and wireless services when business needs change. Control your spend on telecommunications. Bruin provides detailed insight into phone, data and software expenditures across vendors. Save money by eliminating unneeded accounts and rightsizing your plans. Investigate any ledger entry. Unify your telecommunications device management from ordering to support. Bruin enables full vendor integration, ticketing and employee profiles. Add new locations with ease including bundling and one-step setup. Is your current expense management software underperforming? We hear this time and again. You've invested significantly in capturing your billing data, but things have changed. You're not seeing the right information. The savings are dwindling. Or it's simply too hard to use. The growing complexity in telecommunications continues to push businesses to evaluate TEM software as a way to control costs.

It has become increasingly difficult in today's times to manage costs, improve productivity and increase revenue. Controlling and understanding today's telecommunications cost is a key concern for business executives and telecom service providers. In the world of telecom billing, versatility and stability define the gold standard. VLM's VersatilePLUS+ telecom billing software offers solutions to the challenges in today's telecom industry. Complex technologies, vendor support problems and lack of resources are some of the issues faced today in VoIP billing. In today's world, versatility and stability define the gold standard. VLM's solution is accurate and affordable and will help manage costs, improve productivity and increase revenue. Our eVoIP+ product is streamlined to meet the needs of today's VoIP providers. Combined with our experienced team, VLM International offers superior customer relationship management software and services.

We offer a complete end-to-end process on Telecom Expense Management from receiving Client telecoms invoices to the preparation of Journals with prescribed cost center allocation for the direct journal import into our Clients accounting software. Client telecoms-related invoices are received directly by Temis in paper, electronic or a combination of formats. This alleviates Client administration and processing burden freeing up key staff for other responsibilities. Billing data is then inputted by the team at Temis into our proprietary software. Our database is updated with starter and leaver details which are generally exported from our Client’s HR system. This helps us to identify new employees as well as the ones who have left the company. This reduces Client administration time and improves the accuracy of our reporting, facilitating a more accurate decision-making process.

UTR’s TEAM service provides the industry’s best solution for telecom vendor bill management. UTR’s service will take-over the vendor bill collection activities while automating the invoice management process; that will result in a reduction of your resources by 70%. The benefits associated with UTR TEAM services are well documented and include: elimination of late fees, catching billing errors month 1, optimizing wireless billing plans, organization of billing data, automating manual activities such as charge reconciliation, inventory management updates and service order provisioning. UTR’s software technology and managed service delivery process allows us to create the exact package to fit your expense and asset management needs.

With company devices and expenses growth, Telecom Expense Management (TEM) becomes a major and complex issue. In addition to potential billing errors, inappropriate packages, companies have to manage their fleet between several operators. Therefore, managers need a telecom solution covering the entire telecom fleet management process. GAC Car Fleet is provided in SaaS mode (Cloud). It is available from any computer connected to the Internet and doesn’t require any local installation at the user’s. You also automatically receive the latest software updates. Fleet gains full functionalities from the GAC Hub. We automatically import all the data from your suppliers (teco operators and devices suppliers) and also from your internal resources (HR or accounting data). The more the system is integrated, the more it is efficient. In addition, you will benefit from a set of tools that will help you supervise, analyze, and clean data if necessary.

Automatically track, record, and report exactly how much time is spent on your calls, and see the call origin and destination. Easily manage heavy volume calls, thus saving costs in bill back and locating fraud calls. Through real-time call tracking, you can quickly and accurately track your calls in real-time, and identify telecom expenses. It also provides easy-to-read call volume and trunk usage graphs that help you keep your telecom budget on track. Manage your telephone costs and increase your company’s productivity by eliminating the guesswork and being in control with the TeleFinity call accounting solution that keeps track of call numbers, call time,and a number of calls per employee. Automated reporting via email makes it possible for appropriate users to get system reports, decreasing demand on system administration.

Infortel Select allows you to collect, standardize, and enhance call detail records through a single, user-friendly, customizable application. Organizations subject to communications compliance regulations as well as those that simply wish to have visibility into corporate call history will enjoy a fast and user-friendly interface to make easy work of searching, documenting and sharing communications events. VoIP brings with it the need and opportunity to manage voice quality. Intel Select associates QoS metrics like latency, jitter, packet loss, mean opinion score and severely concealed seconds with each call event to provide analysis and aid in the troubleshooting of poor quality calls. Infortel Select includes a robust call rating engine and a variety of organizationally based chargeback reports supporting both variable usage expenses, recurring fixed equipment charges and service fees for organizations wishing to allocate telecom expenses back to the responsible departments.

CallSource - Own Every Lead. CallSource is the premier technology-enabled business performance system that optimizes our clients’ revenue, profit, and brand reputation. CallSource pioneered the call tracking industry and has become the leader in actionable analytics. We deliver insights to solve, strategize, and implement solutions for our clients engaging with their sales performance data. Since 1991, CallSource has recorded and analyzed over one billion phone calls, providing cost-per-lead analysis, sales conversion percentages, sales recapture solutions, and training and coaching solutions to thousands of businesses in the United States, Canada and Australia. As a business, CallSource believes in enhancing the performance and accomplishments of our clients and our people.

Callcruncher is a powerful, intuitive and affordable Call Intelligence system. Our innovative platform manages the call accounting, reporting, analytics, tracking, rating and recording of call data invaluable to small, medium and enterprise clients. Callcruncher weaves your VoIP solution deeply into client decision-making processes and productivity applications, facilitating client retention and new customer acquisition. Enables Manager to Communicate with Agent via Voice, Unbeknownst to Customer, and Assist with Sales and Service Issues. Weaves Your VOIP Solution Deeply into Client Decision Making Process and Productivity Applications. Recognizes Incoming Call Source and Provides Agent with Campaign Scripting and Additional Information. Facilitates More Efficient Use of Time, Enabling Agents to Capture More Clients. Increase Revenue and More Effectively Address Customer Service Issues.

Optimizing the return on any technology investment requires understanding its on-going usage and making adjustments consequently. The comprehensive and varying communications media types available on the market require also the capability to monitor, analyze and manage all these resources accordingly. PhonEX ONE Unified Communications analytics and call accounting delivers a full-management solution including real-time and historical data dashboard, traffic analysis, alerting and fraud detection tool to organizations around the world. PhonEX ONE provides in depth analysis of every session types specific to unified communications as well as traditional/VoIP PBXs, cellular activity and carrier data traffic. That’s what makes PhonEX ONE the perfect business intelligence tool for companies at any size for optimizing and monitoring their telephony communication networks.

Billing can be a complex process that requires careful attention-to-detail and demands top quality service. With iCommVergence, you can effectively provide billing for all of today’s current telecommunications services and stay prepared for tomorrow’s challenges. This automated solution can help you send bills out on time, typically requiring less resources and time than you spend today. Take advantage of a single system, next-generation OSS/BSS solution that can help you: Conduct all of your billing functions from a single system. Implement table-driven functionality for extended flexibility. Deliver a superior CSR experience. Foster a converged multi-service environment. Develop a rules-driven engine for flexibility. Handle all billing, customer care, rating, trouble management, payment and POS functions. Integrate web-service driven technology to third parties. Realize flexible bundling and discounting options. Improve overall workflow processes.

Sigma Software’s OmniCareTM Real-time, Online Convergent (Multi-Play) Billing solution removes the barriers to delivering the next generation of real-time convergent experiences via a packaged solution of core real-time products and will drive subscriber acquisition, increase revenue and improve profitability. Sigma Software understands that accurate charging and billing is one of the most critical components of Quality of Experience (QoE) for Communication Services Providers (CSPs). OmniCare ™ enables unified management of any service, any network and any subscriber for CSPs. The solution provides true convergence – a single convergent billing system to handle prepaid traffic, real-time charging, wireless (4G, LTE, VoLTE), cable, broadband, satellite, data, voice, or SMS and various functionalities required for postpaid customers such as complex customer hierarchies, CDR re-rating, volume discounts, flexible reporting, roaming charging and interconnect charging.

CySight's Dropless Collection method provides absolute data retention, enabling the most data orientated decision making and cost-effective workflow for any organization, significantly enhancing network performance, network security and cyber intelligence to the highest level. With a Unique approach, CySight delivers comparative baselining, superior granularity, scalable collection, root cause analysis and QoS Analysis. All Designed to run independently or work together as a powerful single unit. CySight empowers communication and application visibility for networking, security, billing and compliance with high-end integrated network traffic analytics, granular forensics, cybersecurity intelligence, cloud usage, internet-of-things analytics, peering and billing to medium and large enterprise customers and service providers. Our objective at CySight is to reveal your data’s potential and eliminate all blind spots.

Splynx is the industry-leading billing & management software that easily fits all ISP business requirements. Get rid of unnecessary platforms to save on operational costs. Splynx enables you to manage and streamline all segments of the ISP business. We provide exceptional support for our clients. Our team is always ready to provide immediate help when needed. We enable our clients to install Splynx on both on-premise or our cloud server. Your instance is backed-up every 6 hours to the encrypted server, so you would never lose your data. Our team will assist you to easily migrate from your current platform, exported Excel / CSV data or from any Radius server database. Set central customer authentication, blocking of non-payers, statistics of Internet usage, support of different equipment and vendors.

Focus on growing your business, not trying to figure out how to manage your systems. RiverRock Radix IDC provides all the tools you need to deliver an accurate bill and increase your bottom line. Let RADIX IDC help you expand and capture new revenue streams. Enabling your business to feel confident knowing you have complete visibility and management of your customer base. Extending the functionality of the core billing suite directly to your customer through self-service options. Simplifying the complexities of rating requirements necessary for you to capture and retain customers. Helping simplify your overall customer support process and enhance your service delivery. Making better decisions by bringing all of your data together into specific and measurable KPIs.

NorthStar Software Solutions has developed its systems from the ground up to meet the advanced needs of the converging video, voice and data markets using the best and most advanced development tools in the industry. Insite enables service providers to accelerate the launch of innovative new services, solidify customer relationships, and reduce expenses associated with traditional approaches to subscriber management. Insite is the only system needed for operators to support all products and services. Insite is everything that you don’t expect from a billing system. It’s easy to set up and simple to use. It has features that let your business run more effectively. And it does all of this for a fraction of the cost of other solutions. If you’ve been looking for a more advanced subscriber management system, this is it.

Equipment and circuit data available in all applications. No switching back and forth between vendor applications. CircuitVision performs all necessary actions to make our software applications work seamlessly for our clients. We have the ability to communicate with clients’ third-party applications to reduce the need for dual data entry and to create a seamless business environment. We migrate your existing data into CircuitVision’s software and convert it to fit our applications and your business processes. CircuitVision undertakes custom projects to add and/or enhance functionality for specific business cases. We don’t just provide the software and then disappear. CircuitVision works with your engineers and business leaders to determine the best use of our applications and how to get you there.

Northflow Solutions has a long history of delivering quality software and superior customer service, and our employees possess an unrivaled combination of industry knowledge and technical expertise. Our Billing and Customer Care software for the telecommunications industry provides world-class tools to create operational efficiencies, fully monetize services, and enhance the customer experience. Relieve the DBAs and other technical staff of the routine tasks associated with data synchronization between environments. Easy to use browser interface designed for users with no technical experience. Consistent and repeatable results with a fully automated solution. Include your own custom pre and post data synchronization scripts to remove manual tasks. Requires no direct server or database access for the end user.

We operate, manage, and maintain our own advanced IP network and have years of experience we leverage to remove the risks and complexity of integrating cloud communications solutions with today’s IP networks. Our voice solutions enable multi-network management on a single bill. Our managed IT services support a wide array of applications. WCS is a managed cloud service provider with locations all over the US. We specialize in multi-location enterprise business customers offering one consolidated bill, one contract, and a single vendor providing white glove service and support. We are renowned in the industry for delivering a broad range of innovative solutions at competitive rates, and currently manage over 4 million toll-free numbers and process over a billion minutes every month. Explore our many services, bundles, equipment packages, and pricing options. We're here to simplify telecommunications, so you can focus on what really matters.

ESKA® Digital Billing enables real-time billing in telecommunication networks. It has a flexible and powerful convergent rating engine that gives network operators a competitive advantage to be market leaders in the telecommunications industry. It provides an advanced system for the convergent billing of different services such as wireline, wireless and data networks. This powerful system provides many rich and valuable features such as supporting convergent billing of different telecom services, supporting multi-billing cycles with different frequencies and grace periods, supporting different charging methods such as advance, arrear and one-time charging. ESKA® Digital Billing enables telecom operators to manage their administrative and billing tasks effectively through the integration with other systems such as Customer Care.

Though the cost of voice communications has significantly decreased, the overall budget of the Digital Workspace continues to increase due to the proliferation of communication channels available to employees and of increased data consumption. To overcome this challenge, companies must understand their expenses and control their telecom budgets. This is a complicated task, due to the significant number of vendors and the complexity of billing. With mytem360, the CIO has control of the budget and can anticipate changes, modify contracts, and at the end of the day, realize significant savings, both in contract management and processing of multiple invoices. The financial module of mytem360 provides data essential to the regular auditing and optimization that any company should undertake. Allocation of expenses in keeping with actual usage. Integration and review of electronic vendor invoices.

With TEMExpert Business Intelligence you can track previous spend and usage, capture data from reports and analytics and perform accurate analysis of the health of your organization’s telecom environment. TEMExpert business intelligence delivers high performance, sophisticated analytics, low cost of ownership, rapid report creation, and superior end user self-service. Business Intelligence has been a core competency of Convergence since day one. Convergence team members have over 30 combined man years of Business Intelligence experience. While historical audits to identify overcharges are worthwhile exercises and successful in the short-term, the issue of improving the overall management of telecom expenses is not solved with one time audits, and overcharges and billing errors will occur year after year.

The scope of IT-related activities has exploded in recent years, making it tough to track expenses from various mobile, telecom, and cloud vendors. Our scalable platform seamlessly gathers data from disparate systems across multiple streams and displays it in actionable dashboards. brightfin makes it simple for organizations to understand the business outcomes being impacted by IT expenses and to reframe IT costs to the most valuable investments. Our mission is to empower IT and Finance professionals through easy-to-use solutions that improve efficiencies, reduce spend, and provide deep insights that maximize technology investments. Track expense, work smarter, and optimize IT resources. Many organizations are challenged by an increased reliance on technology and a consistent need to reduce IT budget. As teams grow, so does the amount of mobile devices, fixed line costs, and cloud expenses.

OfficeWatch Call Reporting is a powerful telemanagement application for the enterprise to simplify the management of the communication system and increase voice network visibility. Among the enhanced features include a dashboard with Top-10 tabs listing the most expensive, frequently dialed, and highest cost calls to enable users to get an at-a-glance view of all call activity in their organization. Reduce liability with automatic notifications via screen popup, email, and text to key personnel when an emergency call has been placed. Quickly determine misdials from a true crisis. Improved dashboards and configuration settings provide users a truly customizable experience to optimize the system around their business needs with intuitive, easy point and click navigation. OfficeWatch Call Reporting includes a flexible reporting engine that gives users the freedom to automatically schedule reports without interrupting telecom administrators.

Department managers often don’t have the call insights they need to make smart decisions. This data is either impossible to recover, is too tedious to collect, or is only available historically. You might be experiencing all of these issues. With PBXDom, you can finally start reporting on phone calls and phone system usage, and get what you need in seconds. It’s easy to install and the dashboards are customizable to the insights you want most. Discover opportunities to reduce or maximize resources, learn who your top performers are, and more. Get notified when anyone from your organization makes a call to 911 so you can mobilize resources. Learn about your estimated bill before your bill actually arrives and take action before it’s too late.

ZIRA Convergent Billing & Revenue Management (BRM) is an end-to-end, fully scalable and modular solution addressing entirely Communication Service Providers (CSP) needs for high-performance Billing solution that can successfully respond to new market challenges. It can be introduced in sequential implementation steps and deployed whether as fully featured Billing or in its stand-alone solution modulus integrated with legacy Billing through partial implementation. Besides the operational setup and flexibility enabled, ZIRA BRM is equipped and it enables users to entirely configure the application workspace upon a user role and responsibility whether from the operational or business view maintaining necessary consistency through the ZIRA BRM processing and results presentation.

TimelyBill is a telecom billing and revenue management solution which facilitates service providers to introduce products, generate invoices, collect payments, offer bundles, share profit with partners, detect fraud and many other revenue related functions. We understand that no two organizations are alike. TimelyBill OSS / BSS was designed to provide maximum flexibility and reliability. TimelyBill puts you in control of your billing. Add or modify fields, labels, validation rules, permissions, store customer data in multiple languages, and more. TimelyBill includes full-featured components which target the needs of telecom and communications service providers.

Shadow CMS Enterprise call accounting can pinpoint bottlenecks, highlight suspicious activity, reconcile billing invoices, help formulate migration strategies and control telecom spend. Many organizations struggle with workforce management and productivity. Shadow All-In-One provides hundreds of real time and historical reports/dashboards which highlight service levels, call volume, departmental activity and call center metrics. Shadow can consolidate communication metrics from multiple IP/PBX/communication servers and collaboration applications in historical reports that can be studied for patterns, trends, KPIs and workforce management. The activity is diced and presented in custom dashboards, reports or trigger-specific actionable events. Shadow offers various modules that present tailored dashboards and metrics in real time environments such as call centers, health care and mission critical centers. Information can be presented on a desktop, wallboard or delivered to team.