Audience
Companies needing a help desk tool to handle customer queries, connect with clients and track support tickets
About Zammad
Make your customers happy. We'll give you the tool you need. Personalized and quick answers will satisfy your customers. With Zammad you can manage and organize your team and your tickets to make your customer support draw a smile on your customers face. Keeping track of proceedings is the name of the game when it comes to dealing with customers. Whether as agent or as manager, the dashboard gives you an exact overview of the current situation. As agent you (and only you) can see, how good your performance is. As an organisation one is nowadays not only reachable by telephone. With Zammad you bring together different customer communication channels such as telephone, e-mail, SMS or Twitter. Zammad is auditable. That’s the reason it is often used in banks. Via the ticket history it’s possible to reconstruct at any time who changed which attribute to which value. With Zammad you can easily create individual fields like a desired deadline.
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Pricing
Starting Price:
5€/user/month
Free Version:
Free Version available.
Free Trial:
Free Trial available.
Company Information
Zammad
Germany
zammad.com
Videos and Screen Captures
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Product Details
Platforms Supported
SaaS
Linux
Training
Documentation
Live Online
Webinars
In Person
Videos
Support
Phone Support
Online
Zammad Frequently Asked Questions
Zammad Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Interaction Tracking
Knowledge Base
Live Chat
Multi-Channel Communication
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
IT Asset Management
Incident Management
Known Issue Management
Multiple Brands / Products
Network Monitoring