Audience

Organizations that want to improve customer experience with automated SMS messaging and notifications

About WEBTEXT

CX Hub is a cloud platform designed to bring the enterprise closer to customers than ever before to provide a next generation customer experience today. The CX Hub platform allows companies to provide a revolutionary but natural customer experience via voice calls, voice assistants and their favorite messaging channels by joining the silos of Contact Center and CRM with messaging, AI, journey analytics & data. Contact center messaging: Enables Voice Agents in real time to identify a cell phone caller and text them information while they’re speaking. Agent also has a complete history of all messaging sent to / from a caller’s number. Enables Chat Agents to use their toll or tollfree numbers to interact with customers by SMS or MMS. Gives customers the option to skip being placed on hold and move from voice to messaging.

Integrations

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Company Information

WEBTEXT
Founded: 2007
Ireland
webtext.com

Videos and Screen Captures

WEBTEXT Screenshot 1
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Product Details

Platforms Supported
Cloud

WEBTEXT Frequently Asked Questions

Q: What kinds of users and organization types does WEBTEXT work with?
Q: What languages does WEBTEXT support in their product?
Q: What other applications or services does WEBTEXT integrate with?

WEBTEXT Product Features

Live Chat

Offline Form
Geo Targeting
Transfers / Routing
Third Party Integration
Canned Responses
Website Visitor Tracking
Proactive Chat
Screen Sharing
Customizable Branding

Push Notifications

Mobile Notifications
Web Notifications
Campaign Segmentation
Notification Scheduling
Contextual Targeting
Expiry Notifications
Geo Targeting
Analytics
Device Targeting
Visual Notifications
A/B Testing

SMS Marketing

Shortcodes
Contact Management
MMS
Text-to-Win
Polls / Voting
Mass Texting
Message Personalization
Reporting/Analytics
Mobile Keywords
Scheduled Messaging
Mobile Coupons
2-Way Messaging
Artificial Intelligence