Audience

Contact centers

About Vantage Point

Vantage Point is Pipkins’ premier enterprise workforce management (EWM) product, featuring comprehensive scheduling, forecasting, and planning functionality for complete enterprise-wide, front office, back office, multi-site, contact center workforce management (WFM) and performance management. At Pipkins, we understand that details matter with every contact. Vantage Point uniquely handles every contact that comes into organizations, including calls, chat, text message, e-mail, and back office work items. Pipkins utilizes our own state-of-the-art algorithms developed by founder, Dr. James Pipkins. The use of these algorithms makes Vantage Point simply the most accurate forecasting product on the market, enabling companies to solve complex operational issues in today's multi-faceted omni-channel workforce management environments. Vantage Point gives organizations a proven WFM solution with the ability to automate processes and reduce costs.

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Integrations

API:
Yes, Vantage Point offers API access
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Ratings/Reviews

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Company Information

Pipkins
Founded: 1983
United States
www.pipkins.com

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Product Details

Platforms Supported
Cloud
Windows
On-Premises
Training
Documentation
In Person
Videos
Support
Phone Support

Vantage Point Frequently Asked Questions

Q: What kinds of users and organization types does Vantage Point work with?
Q: What languages does Vantage Point support in their product?
Q: What kind of support options does Vantage Point offer?
Q: What other applications or services does Vantage Point integrate with?
Q: Does Vantage Point have an API?
Q: What type of training does Vantage Point provide?
Q: What pricing for support is available for Vantage Point?
Q: What pricing for training is available for Vantage Point?

Vantage Point Product Features

Employee Scheduling

Automated Scheduling
Group Scheduling
Reporting/Analytics
Schedule Distribution
Scheduling
Shift Scheduling
Shift Swapping
Time Clock
Time Tracking
Vacation / Leave Tracking
Appointment Management
Calendar Management
Employee Database
Messaging
Mobile Access
Payroll Management
Resource Management

Workforce Management

Budgeting & Forecasting
Employee Lifecycle Management
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce
Contractor Management
Labor Projection

Workforce Optimization (WFO)

Performance Management
Real-time Guidance
Reporting
Workforce Management
Interaction Analytics
Liability Recording
Quality Management
Speech Analytics
Surveying
eLearning
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