Audience

small, medium and large businesses

About VICIdial

VICIdial is an open-source Enterprise-level Contact Center solution being used by thousands of companies in over 100 countries around the world. It has no per-user license fees and is completely free for anyone to use.

VICIdial can allow agents to handle blended inbound and outbound calls, as well as the ability to do predictive and manual outbound list dialing. It can also handle inbound emails and website customer chat sessions, all within the same agent screen. There are over 2,000 features included, and it offers many flexible options for how to handle different customer interactions. There are also dozens of reporting options included to help you to manage your contact center.

Pricing

Starting Price:
$0
Pricing Details:
Software is free, consulting is hourly, hosting available month-to-month
Free Version:
Free Version available.
Free Trial:
Free Trial available.

Integrations

API:
Yes, VICIdial offers API access

Ratings/Reviews - 1 User Review

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 4.0 / 5
support 5.0 / 5

Company Information

Vicidial Group
Founded: 2007
United States
www.vicidial.com

Videos and Screen Captures

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Product Details

Platforms Supported
SaaS
Windows
Training
Documentation
Live Online
In Person
Support
Phone Support
24/7 Live Support
Online

VICIdial Frequently Asked Questions

Q: What kinds of users and organization types does VICIdial work with?
Q: What languages does VICIdial support in their product?
Q: What kind of support options does VICIdial offer?
Q: What other applications or services does VICIdial integrate with?
Q: Does VICIdial have an API?
Q: What type of training does VICIdial provide?
Q: Does VICIdial offer a free trial?
Q: How much does VICIdial cost?

VICIdial Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Database
Escalation Management

Predictive Dialer

Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management

VICIdial Additional Categories

VICIdial Reviews

Write a Review
  • A VICIdial User
    Manager
    Used the software for: 2+ Years
    Frequency of Use: Daily
    User Role: User, Administrator, Deployment
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "It has everything you need for a call center"

    Posted 2022-05-11

    Pros: Free, Full-featured, Expandable, Customizable, works with any carrier, agents can be located anywhere with good Internet.

    Cons: Agent screen needs a cosmetic update, but it works just fine.

    Overall: Been using it for years in many different types of campaigns, but inbound and outbound. No complaints, it works great!

    Read More...
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