Audience

Customer experience and user experience departments and experts, service design consultants, customer journey mapping facilitators and coaches

About UXPressia

UXPressia is a collaborative customer experience platform that allows you to create, export, and share customer journey maps, personas, and impact maps online. Some of the platform’s features include maps and personas with a predefined, easy-to-customize structure (drag and drop sections, such as text, video, embed code, touchpoints, etc.). Multiple-persona journey maps. Design View (journey atlas) to specify relations between mapping initiatives. 120+ free templates for 10+ industries to use as a starting point. Text and audio comments, dot votes, and reactions. Storyboard library and image formatting. Default and custom tooltips. Color themes for journey maps. Team library for touchpoints, images, channels, etc. Link and email sharing. Presentation mode. Branding and high-quality exports (PNG, PDF, CSV, and PPTX). Teams will especially enjoy collaborative options and the possibility to standardize and scale their projects.

Pricing

Starting Price:
$13.30 per month
Free Version:
Free Version available.
Free Trial:
Free Trial available.

Integrations

See Integrations

Ratings/Reviews - 3 User Reviews

Overall 5.0 / 5
ease 4.7 / 5
features 4.3 / 5
design 5.0 / 5
support 5.0 / 5
More Reviews Write a Review

Company Information

UXPressia
Founded: 2015
United States
uxpressia.com/

Videos and Screen Captures

Play Video Customer journey map created in UXPressia Persona created in UXPressia Impact map created in UXPressia End-to-end employee journey map – free template Young family, new insurance – free persona template Sofia, music lover – free persona template
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SurveyOL
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SurveyOL is professional, effective, and easy. It offers cutting-edge communication and feedback technology, once accessible only for "big" companies, now for small businesses as well. Select from a wide collection of question types including Multiple Choice, Image Choice, Dropdown, Textbox, Comment Box, NPS, Star Rating, Slider, Date/Time, Grid, Rankings, Uploads, and much more. More than 100 free survey templates are available to serve as the foundation for your custom surveys. SurveyOL provides flexible color themes and easy customization of color styles and fonts. You can increase your response rate by sharing your surveys via web, QR code, social media, SMS text messages, email invitations, and website embedding. Its real-time responses and robust analytical tools will help you meet your timeline and budget expectations. You can easily export survey results to Excel, Word, PPT or PDF. With SurveyOL, you can make better decisions.
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Product Details

Platforms Supported
SaaS
Training
Documentation
Live Online
Webinars
In Person
Videos
Support
Phone Support
Online

UXPressia Frequently Asked Questions

Q: What kinds of users and organization types does UXPressia work with?
Q: What languages does UXPressia support in their product?
Q: What kind of support options does UXPressia offer?
Q: What other applications or services does UXPressia integrate with?
Q: What type of training does UXPressia provide?
Q: Does UXPressia offer a free trial?
Q: How much does UXPressia cost?
Q: What pricing for support is available for UXPressia?
Q: What pricing for training is available for UXPressia?

UXPressia Product Features

Customer Experience

Action Management
Customer Segmentation
Dashboard
Knowledge Management
Analytics
Feedback Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Journey Mapping Tools

Action Management
Collaboration
Customer Profiles
Data Import / Export
Templates
Attribution Modeling
Behavioral Analytics
Predictive Analytics
Surveys & Feedback

Customer Success

Customer Lifecycle Management
Health Score
Account Alerts
Account Management
Communication Management
Customer Engagement
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis

Experience Management

Action Management
Customer Segmentation
Dashboard
Knowledge Management
Analytics
Feedback Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Product Analytics

Customer Feedback Collection
Customer Journey Analytics
Touchpoint Analytics
User Segmentation
Attribution
Automatic Data Capture
Churn Reporting
Customer Guidance
Data Export
Data History Retention
Data Labeling
Product Engagement Scoring
Real-Time Data Analysis

UX

Prototyping
User Journeys
User Research
Animation
For Mobile
For Websites
Heatmaps
Screen Activity Recording
Unmoderated Testing
Usability Testing

UXPressia Reviews

Write a Review
  • Lukas F.
    CEO
    Used the software for: 6-12 Months
    Frequency of Use: Monthly
    User Role: User, Administrator, Deployment
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Customer journey design tool"

    Posted 2022-08-30

    Pros: UXPressia is a very powerful and robust tool. It is used for mapping and designing the customer journey, but also for creating a persona or impact map that connects context.

    Cons: At the moment I have no reservations. It might be worth considering another download format - although that is already technically challenging. If a map could be downloaded as a .docx, with the text stuff nicely structured, that would be great.

    Overall: Maximum satisfaction because this tool offers everything I need. And especially the export is in high resolution and does not make a problem when printing the banner.

    Read More...
    Reply from UXPressia
    Posted 2022-08-31
    Thank you for your kind words, Lukas! We are happy to serve your purpose, and certainly have your feedback in mind :)
  • An UXPressia User
    Owner
    Used the software for: 1-2 Years
    Frequency of Use: Monthly
    User Role: User, Administrator, Deployment
    Company Size: 1 - 25
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Good solution for digital marketing projects "

    Posted 2022-08-24

    Pros: - good performance
    - good and multiple templates
    - good usability
    - quick support
    - intuitive usage

    Cons: - no real cons
    - an integrated Editor or an automated scaling of graphic elements would be perfect

    Overall: Very good solution for digital projects like persona building, Guest Journey mappings and others. Recommended!

    Read More...
    Reply from UXPressia
    Posted 2022-08-31
    Hi there, We appreciate the detailed breakdown, thank you! Feel free to email us, or reach out to our LiveChat with a detailed suggestion/request, as we highly appreciate your feedback!
  • An UXPressia User
    Brand Strategist
    Used the software for: 6-12 Months
    Frequency of Use: Weekly
    User Role: User
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Good tool if you do JM projects on a regular basis"

    Posted 2022-08-10

    Pros: The ability to create maps and reuse them as templates is very helpful, as often I’m in charge of 2-3 journey mapping projects at once. Presentation mode and export formats help to visually explain to the client what’s going on in their audiences’ journeys.

    Cons: There are storyboard illustrations but they don’t work for me. I prefer stock photos.

    Overall: A handy platform to organize all your projects and have a database. Also, you can easily share projects with clients. Maps are visually appealing, they look professional.

    Read More...
    Reply from UXPressia
    Posted 2022-08-31
    Hi there, Thank you for sharing this great feedback! We are happy to meet as many of our expectations. As for the 'stock photos' preference, please check out this article and find out how to add your own images, using our Image 'Library' : https://help.uxpressia.com/en/articles/5775477-how-to-add-images-to-the-image-library
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