Audience

Companies inj need of a quality monitoring software that helps save time and drives better decision-making

About TransMon

TransMon is known for delivering innovation in the process of quality monitoring. It enables the management to monitor the performance of the QA team and understand what type of feedback has been shared with the agents. Now you can keep a close eye on the performance of the team with the help of TransMon. It provides the power to analyze and monitor each customer interaction, including calls, emails, and chats, on a single platform, and summarize the reports (according to the scorecards) within a minute. Moreover, it comes with an agent module that empowers the agent to improve performance and skills through the “Do It Yourself” approach. This quality monitoring software also helps in building transparent relationships within the team via an automatic sampling process. All the samples are automatically fetched and assigned to the quality team, and the agents have full flexibility to accept it or get more clarification on the same.

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Company Information

TransMon
Founded: 2010
India
transmonqa.com

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Product Details

Platforms Supported
Cloud
Training
Documentation
Support
Phone Support
Online

TransMon Frequently Asked Questions

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TransMon Product Features