Audience
Call centers that need a reporting solution
About The Reporting Engine
The Reporting Engine provides call center reporting software and easy access to the information you need to monitor the key statistics of your call center reports and develop operational insights for process improvement. The heart of every call center is the ability to monitor and measure the performance of the business. That is why The Reporting Engine provides easy access to the information you need to monitor the key statistics of your call center and develop operational insights for process improvement.
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Pricing
Starting Price:
$150.00/month/user
Integrations
No integrations listed.
Company Information
eMetrix Systems
Founded: 2012
United States
www.thereportingengine.com
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Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
Support
Phone Support
Online
The Reporting Engine Frequently Asked Questions
The Reporting Engine Product Features
Call Center
Real-time Chat
Supported
Reporting/Analytics
Supported
Blended Call Center
Not Supported
Call Logging
Not Supported
Call Recording
Not Supported
Call Scripting
Not Supported
Campaign Management
Not Supported
Database
Not Supported
Escalation Management
Not Supported
IVR / Voice Recognition
Not Supported
Inbound Call Center
Not Supported
Manual Dialer
Not Supported
Outbound Call Center
Not Supported
Predictive Dialer
Not Supported
Progressive Dialer
Not Supported
Queue Management
Not Supported
