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Make your customers happy. We'll give you the tool you need. Personalized and quick answers will satisfy your customers. With Zammad you can manage and organize your team and your tickets to make your customer support draw a smile on your customers face. Keeping track of proceedings is the name of the game when it comes to dealing with customers. Whether as agent or as manager, the dashboard gives you an exact overview of the current situation. As agent you (and only you) can see, how good your performance is. As an organisation one is nowadays not only reachable by telephone. With Zammad you bring together different customer communication channels such as telephone, e-mail, SMS or Twitter. Zammad is auditable. That’s the reason it is often used in banks. Via the ticket history it’s possible to reconstruct at any time who changed which attribute to which value. With Zammad you can easily create individual fields like a desired deadline.

Increase the reaction speed and improve customer satisfaction with the help of Pulsedesk’s automation tools based on artificial intelligence. ChatGPT helps you instantly adjust your answers to the situation and maintain your company’s unique tone of voice. With support for Gmail, client portals, WhatsApp, and live chat, our platform provides an all-in-one solution for managing customer inquiries, streamlining your support process, and reducing operational costs. Our functionality ensures that you don't have to pay for unnecessary features. With our helpdesk, you can keep your support costs low while still providing excellent customer service. Assign customer queries to support agents with just a few clicks, ensuring clear accountability and ownership for each ticket. With our platform's 360-degree view, you can monitor who is working on what and the status of each query in real time, enabling you to make informed decisions and prioritize tasks.