Audience

Companies looking for a number testing software to see their customers' experience

About Spearline

Proactively test and monitor critical aspects of any line, from any device, almost anywhere in the world, from the comfort of your desk. Our most straightforward test, and the basis for all our customers’ testing setup. Enables replication of a customer’s call and generation of objective audio quality scores. Latency is the time between when you speak, to when the other person hears your voice. Enables you to replicate a conference call and test all conference functionality. Allows you to bring your customer’s network into the testing loop. Measure the performance of your own or outsourced contact centers. Test an SMS message before you send it to your customer. Know how quickly your customers’ calls are answered and take action if they’re being kept waiting. Make sure your customers’ experience of touch tone (DTMF) options are seamless and smooth.

Integrations

API:
Yes, Spearline offers API access
No integrations listed.

Ratings/Reviews

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features 0.0 / 5
design 0.0 / 5
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Company Information

Spearline
Founded: 2003
Ireland
www.spearline.com

Videos and Screen Captures

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Product Details

Platforms Supported
SaaS
Training
Documentation
Live Online
Support
Phone Support
Online

Spearline Frequently Asked Questions

Q: What kinds of users and organization types does Spearline work with?
Q: What languages does Spearline support in their product?
Q: What kind of support options does Spearline offer?
Q: Does Spearline have an API?
Q: What type of training does Spearline provide?

Spearline Product Features

Business Intelligence

Data Analysis
Visual Analytics
Performance Metrics
Strategic Planning
Budgeting & Forecasting
Key Performance Indicators
Profitability Analysis
Dashboard
Ad Hoc Reports
Trend / Problem Indicators
Predictive Analytics
Benchmarking
Natural Language Generation (NLG)

Customer Experience

Survey Management
Customer Segmentation
Action Management
Feedback Management
Knowledge Management
Sentiment Analysis
Analytics
Dashboard
Multi-Channel Collection
Text Analysis
Trend Analysis

Telephony

Telemarketing Management
Auto-Dialer
Contact Management
Inbound Reporting
Voice & Data Integration
Call Monitoring
Outbound Reporting
IVR / Voice Recognition
Call Center Management
Predictive Dialer
VoIP

UX

User Journeys
User Research
For Websites
Prototyping
Animation
Usability Testing
For Mobile
Unmoderated Testing
Screen Activity Recording
Heatmaps

Vendor Management

Supplier Master Data
Self Service Portal
Vendor Managed Inventory
Contact Management
Vendor Performance Rating
Transaction History
Customer Database
Vendor Qualification Tracking
Vendor Maintained Profiles
Audit Management