Audience
Organizations that need a kiosk and queue management solution
About Qline
Waiting is painful for everyone. It causes anxiety for your visitors by taking away the control they have over how they spend their time. It causes stress for your team as they are the ones processing paper forms, answering repetitive questions all the while trying to provide the best customer service they can for an incredibly busy office. With traditional queuing, visitors check-in at a front desk, fill out a form and then they wait to be called. It sounds simple enough, and it has been the way things have worked for many years, but is it the best way? These are things that add up quickly in a busy office and lead to either a long line of unhappy visitors, or a handful of very busy agents. In most cases – both. It comes as no surprise then that long waits and inefficient processes are harmful to all organizations. As we move further into the fast paced future of near instant technology, what was considered efficient yesterday, is sluggish today.