Audience

Businesses searching for a Call Center solution

About Primas CX

A state-of-the-art solution that overlays onto your existing premise-based call center providing true omni-channel capabilities. This revolutionary software package includes up to 20 world class CX apps that can be implemented quickly and easily in a matter of days – at a price that doesn’t break the bank. Requires only minor modifications to your existing call center. Turns voice-only agents into omni-channel agents to communicate simultaneously via voice, chat, social media, email & web. Facilitates "anytime" communication with online chat via text message, in lieu of direct contact with human agent. Follows customer journey with specialized Screen Pop that displays repeat contacts & historical view of past interactions. Greets repeat caller by name and offers to connect to agent with whom he last communicated.

Integrations

No integrations listed.

Ratings/Reviews

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Company Information

Primas Group
Founded: 1994
United States
www.primas.net/primas-cx

Videos and Screen Captures

Primas CX Screenshot 1
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Product Details

Platforms Supported
Cloud
Training
Live Online
Support
Phone Support
Online

Primas CX Frequently Asked Questions

Q: What kinds of users and organization types does Primas CX work with?
Q: What languages does Primas CX support in their product?
Q: What kind of support options does Primas CX offer?
Q: What type of training does Primas CX provide?

Primas CX Product Features

Call Center

Call Recording
Queue Management
Real-time Chat
Reporting/Analytics
Blended Call Center
Call Logging
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer