Audience

Restaurants and diners who want to book restaurant reservations online

About OpenTable

Everything you need to get back in action—and reconnect with guests. The future of restaurants is at risk and now’s the time to pull together as a community. From takeout ordering to special experiences, OpenTable is here to help you reboot your business. Get discovered and capture the business of the millions of people, around the world and in your neighborhood, searching on OpenTable. Solutions to manage and build your best business yet, and access to the largest network of guests—at your service. From online ordering and takeout to powerful marketing and experiences, make more money when you access our network of millions. Every tool and integration you need to streamline your operations, from reservations and waitlists to shift planning and actionable insights. Hospitality is built on knowing each and every guest, no matter how they’re dining with you.

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Pricing

Free Trial:
Free Trial available.

Integrations

See Integrations

Ratings/Reviews - 1 User Review

Overall 3.0 / 5
ease 3.0 / 5
features 3.0 / 5
design 3.0 / 5
support 3.0 / 5
More Reviews Write a Review

Company Information

OpenTable
Founded: 1998
United States
restaurant.opentable.com

Videos and Screen Captures

Play Video OpenTable Screenshot 1 OpenTable Screenshot 2
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Product Details

Platforms Supported
Cloud
Windows
iPhone
iPad
Android
Training
Documentation
Live Online
Webinars
Support
24/7 Live Support
Online

OpenTable Frequently Asked Questions

Q: What kinds of users and organization types does OpenTable work with?
Q: What languages does OpenTable support in their product?
Q: What kind of support options does OpenTable offer?
Q: What other applications or services does OpenTable integrate with?
Q: Does OpenTable have a mobile app?
Q: What type of training does OpenTable provide?
Q: Does OpenTable offer a free trial?

OpenTable Product Features

Food Delivery

Order Management Not Supported
For Restaurants Not Supported
Menu Management Not Supported
Sales Trend Analysis Not Supported
Online Ordering Not Supported
Delivery Tracking Not Supported
Gift Card Management Not Supported
Dispatch Management Not Supported
Supports Loyalty Program Not Supported
Routing Not Supported

Reputation Management

Response Management Not Supported
Review Monitoring Not Supported
Sentiment Analysis Not Supported
Gamification Not Supported
Campaign Management Not Supported
Review Generation Not Supported
Social Media Metrics Not Supported
Social Media Monitoring Not Supported
White Label Not Supported

Restaurant Management

Billing & Invoicing Supported
Built-in Accounting Supported
Employee Management Supported
Inventory Management Supported
Reporting/Analytics Supported
Reservations Management Supported
Table Management Supported
Wait List Management Supported
Waitstaff Management Supported
Food Costing Not Supported
Kitchen Management Not Supported
Menu Management Not Supported
Payroll Management Not Supported
Point of Sale (POS) Not Supported
Sales Tracking Not Supported

Restaurant Marketing

Marketing Automation Not Supported
Email Marketing Not Supported
SMS Marketing Not Supported
Loyalty Management Not Supported
Website Builder Not Supported
Online Ordering Not Supported
Social Media Management Not Supported
Feedback Management Not Supported
Promotion Management Not Supported
CRM Not Supported
Customer Data Platform Not Supported
Advertising Management Not Supported
Personalization Not Supported
Menu Management Not Supported

Restaurant Reservations

Capacity Monitoring Supported
Deposits / Prepayment Processing Supported
Email Marketing Supported
Facebook Reservations Supported
Feedback Management Supported
Guest Data Supported
Guest Notifications Supported
Mobile App Booking Supported
Online / Website Reservations Supported
Reporting / Analytics Supported
Seat / Table Optimization Supported
Waitlist Management Supported
Custom Reservation Inventory Not Supported
Reminders Not Supported
Text/SMS Communications Not Supported

Waitlist

For Restaurants Not Supported
Waiting Time Tracking Not Supported
Reporting & Statistics Not Supported
Self Check-in Not Supported
Public Waitlist Not Supported
Waitlist Status Tracking Not Supported
Alerts/Notifications Not Supported
Prioritization Not Supported
Customer Database Not Supported

OpenTable Additional Categories

OpenTable Verified User Reviews

Write a Review
  • Chet N.
    CEO
    Used the software for: 1-2 Years
    Frequency of Use: Weekly
    User Role: User, Administrator
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Good for restaurants"

    Posted 2020-04-22

    Pros: This is a good software option for restaurants who need to accept online orders and plan out their layout.

    Cons: It's not very customizable and can be confusing to navigate

    Overall: Overall it's a good basic program for any restaurant. But if you want more flexibility there's better alternatives.

    Read More...
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