OpenTable vs. SpotOn Comparison


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About Everything you need to get back in action—and reconnect with guests. The future of restaurants is at risk and now’s the time to pull together as a community. From takeout ordering to special experiences, OpenTable is here to help you reboot your business. Get discovered and capture the business of the millions of people, around the world and in your neighborhood, searching on OpenTable. Solutions to manage and build your best business yet, and access to the largest network of guests—at your service. From online ordering and takeout to powerful marketing and experiences, make more money when you access our network of millions. Every tool and integration you need to streamline your operations, from reservations and waitlists to shift planning and actionable insights. Hospitality is built on knowing each and every guest, no matter how they’re dining with you.	About SpotOn is one of the most comprehensive, integrated POS systems on the market. From cloud-based POS to commission-free online ordering and reservations to labor management software, it offers everything the modern restaurateur needs -- with none of the headaches that you get with other big POS companies, like long-term contracts, surprise fees and rate hikes, and impersonal service. SpotOn excels in serving full-service restaurants, bars, and nightlife venues by providing a single, integrated system to run their business. Designed with speed in mind, the SpotOn Restaurant point-of-sale includes easy-to-read table layouts, the ability to quickly add items to an order, and make menu changes on the fly. The platform includes email marketing, review management, and the industry’s best reporting and analytics - all in a single, integrated dashboard that’s available anywhere your business takes you.
Platforms Supported Windows Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported
Audience Restaurants and diners who want to book restaurant reservations online	Audience Restaurants, Bars, Nightclubs, Breweries & Enterprise
Support Phone Support Not Supported 24/7 Live Support Supported Online Supported	Support Phone Support Supported 24/7 Live Support Supported Online Supported
API Offers API Not Supported	API Offers API Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Not Supported Free Trial Supported	Pricing $0/month Quick Start - $0, Counter Service (upgraded) - $99, Full-Service $135 No contracts Processing as low as 1.99% + .25 Free Version Supported Free Trial Supported
Reviews/Ratings Overall 3.0 / 5 ease 3.0 / 5 features 3.0 / 5 design 3.0 / 5 support 3.0 / 5 Read all reviews	Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 5.0 / 5 design 5.0 / 5 support 5.0 / 5 Read all reviews
Pros & Cons from Real Users Pros This is a good software option for restaurants who need to accept online orders and plan out their layout. Cons It's not very customizable and can be confusing to navigate	Pros & Cons from Real Users Pros The ease of use along with the platform providing reputation management and the ability to reply to reviews instantly has increased my pet sitting business exponentially. One of my colleagues is a dog grooming salon, they are using SpotOn internet feature for her guests and shared that it's s great way to capture the data of their clients furthering their business reach! Cons As a busy business owner they give you the opportunity to post awesome things on your social media with their platform, however, I almost wish that I could pay somebody in their organization to do that :-) I posted a Veterans Day special and the response from my existing clients was overwhelming!
Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Supported
Company Information OpenTable Founded: 1998 United States restaurant.opentable.com	Company Information SpotOn Founded: 2017 United States spoton.pxf.io/oq2Aon
Alternatives TablesReady Table's Ready, LLC	Alternatives Rezku Point of Sale Guest Innovations
StockTake Online	Arryved
Resy OS Resy Network	Toast POS Toast, Inc.
Tock	CAKE POS Mad Mobile
SpotOn View All	Lightspeed Restaurant Lightspeed View All
Categories Food Delivery Supported Reputation Management Supported Restaurant Inventory Management Supported Restaurant Management Supported Restaurant Marketing Supported Restaurant Reservations Supported Waitlist Supported	Categories Appointment Scheduling Supported Bar POS Supported Brewery Supported Customer Loyalty Supported Food Service Management Supported Kitchen Display Systems Supported Online Ordering Supported Payment Processing Supported Point of Sale Supported Reputation Management Supported Restaurant Management Supported Restaurant Marketing Supported Restaurant POS Supported Restaurant Reservations Supported Retail POS Systems Supported Review Management Supported Tip Distribution Supported Virtual Terminals Supported Waitlist Supported
Restaurant Management Features Billing & Invoicing Supported Built-in Accounting Supported Employee Management Supported Food Costing Not Supported Inventory Management Supported Kitchen Management Not Supported Menu Management Not Supported Payroll Management Not Supported Point of Sale (POS) Not Supported Reporting/Analytics Supported Reservations Management Supported Sales Tracking Not Supported Table Management Supported Wait List Management Supported Waitstaff Management Supported Restaurant Reservations Features Capacity Monitoring Supported Custom Reservation Inventory Not Supported Deposits / Prepayment Processing Supported Email Marketing Supported Facebook Reservations Supported Feedback Management Supported Guest Data Supported Guest Notifications Supported Mobile App Booking Supported Online / Website Reservations Supported Reminders Not Supported Reporting / Analytics Supported Seat / Table Optimization Supported Text/SMS Communications Not Supported Waitlist Management Supported	Restaurant Management Features Billing & Invoicing Not Supported Built-in Accounting Not Supported Employee Management Not Supported Food Costing Supported Inventory Management Not Supported Kitchen Management Supported Menu Management Supported Payroll Management Supported Point of Sale (POS) Supported Reporting/Analytics Supported Reservations Management Supported Sales Tracking Supported Table Management Supported Wait List Management Supported Waitstaff Management Supported Restaurant Marketing Features Advertising Management Not Supported CRM Supported Customer Data Platform Not Supported Email Marketing Not Supported Feedback Management Not Supported Loyalty Management Not Supported Marketing Automation Not Supported Menu Management Supported Online Ordering Supported Personalization Not Supported Promotion Management Not Supported SMS Marketing Supported Social Media Management Supported Website Builder Not Supported Restaurant Reservations Features Capacity Monitoring Supported Custom Reservation Inventory Supported Deposits / Prepayment Processing Not Supported Email Marketing Not Supported Facebook Reservations Not Supported Feedback Management Supported Guest Data Supported Guest Notifications Supported Mobile App Booking Supported Online / Website Reservations Supported Reminders Supported Reporting / Analytics Supported Seat / Table Optimization Supported Text/SMS Communications Supported Waitlist Management Supported Waitlist Features Alerts/Notifications Supported Customer Database Supported For Restaurants Supported Prioritization Supported Public Waitlist Supported Reporting & Statistics Supported Self Check-in Supported Waiting Time Tracking Supported Waitlist Status Tracking Supported Show More Features Appointment Scheduling Features Appointment Reminders Not Supported Automated Scheduling Supported Calendar Sync Supported Client Database Supported Group Scheduling Not Supported Mobile Access Not Supported Multi-Location Supported Online Booking Supported Online Payments Supported Recurring Appointments Not Supported Room Booking Management Not Supported Bar POS Features Cash Drawer Management Supported Employee Management Supported Gift Card Management Supported Inventory Control Supported Loyalty Program Supported Separate Checks Supported Split Checks Supported Tips Management Supported Customer Loyalty Features Corporate Memberships Not Supported CRM Not Supported Customer Activity Tracking Supported Discount Management Not Supported Gift Card System Supported Loyalty Card System Supported Member Portal Not Supported Membership Management Not Supported No-Card Loyalty System Not Supported Referral Tracking Supported Rewards Management Supported Food Service Management Features Costing Supported For Cafeterias Supported For Healthcare Facilities Supported Free / Reduced Meals Not Supported Inventory Management Supported Menu Planning Supported Nutritional Analysis Not Supported Online Payments / Funding Not Supported Point of Sale (POS) Supported Purchasing Not Supported Recipe Management Not Supported Schools Supported Tray Tracking Not Supported Online Ordering Features Integrated Gift Cards Supported Menu / Product View Supported Mobile Ordering Supported Push Notifications Supported Reporting / Analytics Supported Rewards / Loyalty Program Supported Secure Payment Processing Supported Store Locator Supported White-Label Supported Payment Processing Features ACH Check Transactions Not Supported Bitcoin Compatible Not Supported Debit Card Support Supported Gift Card Management Not Supported Mobile Payments Supported Online Payments Supported POS Transactions Supported Receipt Printing Supported Recurring Billing Not Supported Signature Capture Not Supported Point of Sale Features Barcode Scanning Supported Commission Management Not Supported Cryptocurrency Support Not Supported Customer Account Profiles Not Supported Discount Management Supported eCommerce Integration Not Supported Electronic Signature Supported Gift Card Management Supported Loyalty Program Supported Multi-Location Supported Restaurant POS Supported Retail POS Supported Returns Management Not Supported Restaurant POS Features Delivery Management Supported Gift Card Management Supported Inventory Management Supported Loyalty Program Not Supported Mobile Access Supported Online Ordering Supported Order Management Supported Reporting/Analytics Supported Separate Checks Supported Split Checks Supported Table Management Supported Tips Management Supported
Integrations ARP.top Supported Bevager Not Supported Cendyn Loyalty Supported Cendyn Revintel Supported ChatGPT Pro Supported Checkmate Not Supported Craftable Not Supported Flipdish Not Supported Gusto Not Supported HubWorks Retail Task Management System Supported Hudini Supported Infrasys POS Supported Maple Supported Minitable Supported Muse for Small Business Supported POSaBIT Not Supported SevenRooms Supported Sorrel AI Supported TipHaus Not Supported Vista Social Supported Show More Integrations View All 60 Integrations	Integrations ARP.top Not Supported Bevager Supported Cendyn Loyalty Not Supported Cendyn Revintel Not Supported ChatGPT Pro Not Supported Checkmate Supported Craftable Supported Flipdish Supported Gusto Supported HubWorks Retail Task Management System Not Supported Hudini Not Supported Infrasys POS Not Supported Maple Not Supported Minitable Not Supported Muse for Small Business Not Supported POSaBIT Supported SevenRooms Not Supported Sorrel AI Not Supported TipHaus Supported Vista Social Not Supported Show More Integrations View All 50 Integrations
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