Audience
Companies interested in a powerful customer service solution for Microsoft Dynamics 365
About Live Assist for Microsoft Dynamics 365
With our secure co-browsing solution you can interact with your customers while having an audio & video conversation directly from your website or app. Increasing customer satisfaction has never been easier. With co-browsing you can show your users how to navigate your site or app, make a purchase, help them fill in a form, give suggestions and much more with audio & video capability. Users won’t need to install any plugins or software. Together with our partner LivePerson, we now have a new type of engagement called Messaging which takes Live Chat to the next level, adding flexibility. We have integrated popular 3rd party channels like Twilio SMS, Facebook Messenger, Instagram, Twitter, WhatsApp, Apple Business Chat and more, agents can receive these Messaging engagements right inside Dynamics 365!
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MMS
RCS
Live Chat
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Apple Messages for Business
Facebook Messenger
Instagram Business
Telegram
Viber
Voice / VOIP
Video
Email
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Pricing
Starting Price:
$49 per month
Free Trial:
Free Trial available.
Integrations
Company Information
Communication Business Avenue
Founded: 2006
Japan
www.cafex.com
Videos and Screen Captures
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Product Details
Platforms Supported
SaaS
iPhone
iPad
Android
Training
Documentation
Webinars
Support
Online
Live Assist for Microsoft Dynamics 365 Frequently Asked Questions
Live Assist for Microsoft Dynamics 365 Product Features
Campaign Management
Lead Management
Multi-Campaign
Channel Management
Contact Database
Email Marketing
Event Triggered Actions
Customer Engagement
Live Chat
Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Video Content
Customer Satisfaction
Call Reporting
360 Degree Feedback
Analytics
Complaint Monitoring
Feedback Collection
Survey Management
Customer Service
Alerts / Escalation
Live Chat
Queue Management
Appointment Management
Call Center Management
Email Management
Knowledge Base
Performance Metrics
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Live Chat
Canned Responses
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
Customizable Branding
Geo Targeting
Offline Form