Audience

Enterprises or customer service/contact center teams looking for a solution to automate routine interactions, improve agent efficiency, and elevate customer satisfaction across channels

About Graia

Graia is an AI-enhanced customer experience platform built to power empathetic, intelligent conversations across voice, chat, email, and more. It combines agentic AI, a unified CCaaS (Contact Center as a Service) solution, and engagement tools in a single system designed to be both human-centred and high performing. The system supports over 100 languages, real-time understanding of sentiment, intent, and context to make interactions feel natural and responsive, and provides dashboards and analytics for tracking customer sentiment, trends, resolution speeds, and CSAT improvements. It emphasizes modular architecture, letting organizations deploy only the components needed; offers enterprise security (ISO-27001, GDPR compliance, end-to-end encryption), global infrastructure (99.99% uptime, data centers across multiple continents); and combines AI automation (for routine tasks) with human agents for more complex issues.

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Pricing

Starting Price:
€49 per month

Integrations

No integrations listed.

Ratings/Reviews

Overall 0.0 / 5
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features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Company Information

Graia
Founded: 2019
United Kingdom
www.graia.ai/

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Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
In Person
Support
Phone Support
Online

Graia Frequently Asked Questions

Q: What kinds of users and organization types does Graia work with?
Q: What languages does Graia support in their product?
Q: What kind of support options does Graia offer?
Q: What type of training does Graia provide?
Q: How much does Graia cost?

Graia Product Features

Graia Additional Categories