Audience

Businesses that want a cloud communication platform

About GigTel

Transform your communications into an asset, not a resource drain. GigTel brings your team together through the most revolutionary, cloud-based communications platform to grow your business in the remote work environment. Streamline your selling processes by working & communicating in real-time, anytime, anywhere. Improve customer experience by getting in touch quickly, on-the-fly, real time collaboration or trouble-shooting (video, chat, text, voice). Rapidly optimize sales and customer conversations through real-time data analytics to make impactful business decisions -- on the fly. Too many companies struggle unnecessarily, from communication problems like complex legacy system maintenance, missed calls or unreliable service. We’re here to help. Rejuvenate your business with an easy-to-use, flexible and affordable hosted platform that unifies your communications and improves company outcomes. We make the transition quick and easy so you can reap the benefits.

3CX
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Ooma Office
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LiveAgent
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Stay on top of all customer requests and inquiries with LiveAgent, the most reviewed and top-rated help desk software for SMB in 2024. LiveAgent boasts the fastest chat widget on the market and has over 150M end-users worldwide. LiveAgent is a fully-featured web-based live chat and helpdesk software. LiveAgent harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. LiveAgent has over 175+ helpful features such as advanced automation features, rules, tags, and 195+ integrations. Join companies like BMW, Yamaha, Huawei and Oxford University in providing world-class customer service. Start your free 1-month trial today, no credit card required.
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MightyCall
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(14 Ratings)
MightyCall is a flexible & scalable cloud-based call center solution designed specifically
for small & mid-sized businesses. Set up - Enjoy the simple setup process with our intuitive flowchart. Communicate - Manage the flow of both incoming and
outbound calls and increase your team’s
productivity. Collaborate - Track performance and route calls to your team members based on their roles and knowledge. Reach out - Reach more targeted contacts with the auto dialer and improve engagement rates. Supervise - Train and supervise agents in real-time
and obtain precise performance data. Experience our top-rated customer support and free live onboarding sessions designed to maximize your system's potential in the shortest amount of time.
Learn more

Pricing

Starting Price:
$9.95/user
Pricing Details:
Our FULLY loaded seat costs $24.95 with no extra (hidden) fees. It includes Video, File & Screen Share, Auto Attendant, VoIP, softphone, Mobile App, and SO much more!
Free Trial:
Free Trial available.

Integrations

See Integrations

Ratings/Reviews - 1 User Review

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5
More Reviews Write a Review

Company Information

GigTel
Founded: 1951
United States
gigtel.com

Videos and Screen Captures

Play Video Call Center Supervisor Configure New Users Turns any internet enabled device into a phone
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Product Details

Platforms Supported
SaaS
iPhone
iPad
Android
Training
Documentation
Live Online
Webinars
In Person
Videos
Support
24/7 Live Support
Online

GigTel Frequently Asked Questions

Q: What kinds of users and organization types does GigTel work with?
Q: What languages does GigTel support in their product?
Q: What kind of support options does GigTel offer?
Q: What other applications or services does GigTel integrate with?
Q: Does GigTel have a mobile app?
Q: What type of training does GigTel provide?
Q: Does GigTel offer a free trial?
Q: How much does GigTel cost?
Q: What pricing for support is available for GigTel?
Q: What pricing for training is available for GigTel?

GigTel Product Features

Business VoIP

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Database
Predictive Dialer

Cloud Communication Platform

Audio / Video Conferencing
Call Center
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
IVR / Voice Recognition

Productivity

Collaboration
File Sharing
Presentation Tools
Task Management
Team Chat
Database Creation
Document Creation
Notes Management
Office Suite
Project Management

GigTel Reviews

Write a Review
  • Frank S.
    Attorney
    Used the software for: 1-2 Years
    Frequency of Use: Daily
    User Role: User
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Excellent Business Communications"

    Posted 2023-06-07

    Pros: - Seamless transition
    - GigTel support is excellent
    - Base pricing is very good
    - Very easy to learn - GigTel (with Teleringer rep) did quick setup.

    Cons: - Don't recall anyone mentioning all the fees, taxes, and add-on costs that add about 40% to the bill. Still though we are saving about 30% overall from previous company.
    - 3 login websites that really should be 1 centralized hub: (1) messaging, (2) fax, and (3) paying bill.

    Overall: The transition from major landline to cloud communications was seamless. Everything was planned and executed flawlessly through a local small business communications company called Teleringer that works with GigTel. Very pleased with the ongoing support, lower monthly cost versus our previous company, and essential tools (voice, fax, video) all in one place.

    Read More...
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