Audience

Companies that want to improve customer experience using AI

About Genpact Cora

Digitally disrupt your business model and transform your customer experience. Genpact Cora Pretrained AI Accelerators speed adoption and deliver strategic business value to help companies easily implement AI. Digitally transform your customer experience – front to back – using automation, analytics, and AI to gain predictive insights, agile operations, and a strong competitive advantage. Built using Genpact’s deep process and industry knowledge. Platform designed for journey-driven transformation. Plug-and-play components can be added over time. Our approach begins by blending insider knowledge with external insights. We help enterprises identify their competitive edge and use technology to bring it to life. And we support every industry using our unique expertise gained from running operations for clients across the globe. Working with Genpact, you'll get access to our proprietary and partner technologies.

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Integrations

See Integrations

Ratings/Reviews - 1 User Review

Overall 5.0 / 5
ease 4.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5
More Reviews Write a Review

Company Information

Genpact
Founded: 1997
United States
www.genpact.com/cora

Videos and Screen Captures

Play Video Genpact Cora Screenshot 1
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Product Details

Platforms Supported
Cloud
Training
Documentation
Support
Online

Genpact Cora Frequently Asked Questions

Q: What kinds of users and organization types does Genpact Cora work with?
Q: What languages does Genpact Cora support in their product?
Q: What kind of support options does Genpact Cora offer?
Q: What other applications or services does Genpact Cora integrate with?
Q: What type of training does Genpact Cora provide?

Genpact Cora Product Features

Artificial Intelligence

Machine Learning Supported
Predictive Analytics Supported
Chatbot Not Supported
For Healthcare Not Supported
For Sales Not Supported
For eCommerce Not Supported
Image Recognition Not Supported
Multi-Language Not Supported
Natural Language Processing Not Supported
Process/Workflow Automation Not Supported
Rules-Based Automation Not Supported
Virtual Personal Assistant (VPA) Not Supported

Customer Experience

Analytics Supported
Dashboard Supported
Trend Analysis Supported
Action Management Not Supported
Customer Segmentation Not Supported
Feedback Management Not Supported
Knowledge Management Not Supported
Multi-Channel Collection Not Supported
Sentiment Analysis Not Supported
Survey Management Not Supported
Text Analysis Not Supported

Predictive Analytics

AI / Machine Learning Supported
Benchmarking Not Supported
Data Blending Not Supported
Data Mining Not Supported
Demand Forecasting Not Supported
For Education Not Supported
For Healthcare Not Supported
Modeling & Simulation Not Supported
Sentiment Analysis Not Supported

Genpact Cora Verified User Reviews

Write a Review
  • A Genpact Cora User
    VP operation
    Used the software for: 2+ Years
    Frequency of Use: Daily
    User Role: Administrator, Deployment
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Orchestration engine "

    Edited 2021-06-27

    Pros: Robust, can be customized, low code with lots of integrations, fits all levels, comes with pre build integrations and capabilities, very modular.

    Cons: Customization cost is fairly high, so need to take out of the box functionality - which at the end is good enough based on Genpact best practices.

    Overall: Amazing performance improvement once the new processes are set in place. Lots of training and best practices change, good training and support.

    Read More...
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