Audience
Community banks and credit unions managing Reg E debit card, ACH, and check disputes
About FusionDMS
FusionDMS is dispute management software for community banks and credit unions. It centralizes intake and case tracking for debit- and credit-card, ACH, ATM, check, and remittance-transfer disputes. Staff can route cases, monitor status, follow Regulation E deadlines and alerts, document investigations, and maintain an audit trail. The platform supports chargeback, representment, and arbitration workflows. Chargeback Intercept lets merchants review eligible card disputes and issue a credit before a chargeback is filed. FusionDMS works alongside third-party investigators and integrates with financial institution core systems from Jack Henry, Fiserv, FIS, DCI, CSI, and Finastra. Institutions can run it on their own infrastructure or use FIntegrate’s AWS-hosted environment. The software tracks disputes from intake through resolution.
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Integrations
Company Information
FIntegrate Technology
Founded: 2009
United States
fintegratetech.com
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Product Details
Platforms Supported
Cloud
On-Premises
Training
Documentation
Live Online
Webinars
Support
Phone Support
Online
FusionDMS Frequently Asked Questions
Q: What kinds of users and organization types does FusionDMS work with?
FusionDMS works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does FusionDMS support in their product?
FusionDMS supports these languages: English.
Q: What kind of support options does FusionDMS offer?
FusionDMS offers support via phone support and online.
Q: What other applications or services does FusionDMS integrate with?
FusionDMS integrates with: Finastra and Fiserv.
Q: What type of training does FusionDMS provide?
FusionDMS provides training in the form of documentation, live online, and webinars.
