Audience
Businesses requiring a solution to automate chargeback and dispute management operations and transactions
About Concourse - Disputes
Concourse – Disputes is a powerful disputes workflow management system that manages the chargeback life cycle from initial claim entry to final resolution for both card issuers and acquirers. Concourse – Disputes manages all aspects of the disputes management process for electronic payment transactions such as credit card, debit card, ATM, POS, and mobile transactions. This includes the creation and management of retrieval requests, chargebacks, representments, arbitration, and other dispute-related activities. Manage dispute activity based on the entire transaction life cycle. Control the initiation of dispute activities based on the characteristics of each transaction. Generate adjustments, chargebacks, representments, and other dispute-related activities. Automate the administration of network-specific dispute regulations such as Visa, MasterCard, Discover, and American Express. Integrate internal processing procedures as workflow steps within dispute plans.
Other Popular Alternatives & Related Software
WNS-Vuram Card Dispute Management System
WNS-Vuram Card Dispute Management System is an end-to-end platform designed to help financial institutions efficiently manage the entire lifecycle of card disputes, from initial intake through resolution and settlement. It centralizes dispute handling into a single system, enabling organizations to process chargebacks, representations, write-offs, and fraud investigations with greater speed and accuracy. It supports multichannel dispute intake, allowing customers to raise disputes via phone, email, chat, or self-service portals, while agents and back-office teams operate within a unified workflow. CDMS incorporates intelligent automation to identify correct dispute reason codes, validate claims, and prioritize cases, reducing manual effort and minimizing errors. It integrates with core banking systems, card networks, and external data sources, providing a 360-degree view of transactions, customer history, and fraud signals to improve decision-making.
Learn more
FUGU
FUGU offers a multi-tier self-learning fraud-prevention strategy. Unlike other solutions, FUGU's fraud-detection software tracks online payments post-purchase, as EVERY PAYMENT COUNTS!
WORKING MONTH-2-MONTH - ZERO RISK, NO COMMITMENT!
FUGU reduces false transaction declines by 50%, wins chargeback disputes by 85%, and identifies fraud attacks, including cases of friendly fraud. FUGU also offers a chargeback liability shift service, covering fraud and authorization reason codes.
As part of FUGU's motto - "EVERY PAYMENT COUNTS", we offer a unique KYC system for automating verification processes and increasing its success rate to the highest rates in the industry.
FUGU is a must-have solution for any business that accepts online payments, such as:
1. eCommerce websites - supporting all platforms (including the Shopify app)
2. Payment getaways
3. SaaS
4. Investments companies \ exchanges
5. Gaming\Casino
6. Banks, creditcards, etc
7. Chargebcks guarante
Learn more
ChargebackHelp
ChargebackHelp provides merchants with full-spectrum dispute coverage against fraud, friendly fraud, and chargebacks. CBH+ integrates your transaction data with the most effective tools to deflect disputes, resolve chargebacks and recover revenue from friendly fraud. ChargebackHelp prevents disputes, reduces chargebacks and recovers merchant revenue lost to fraud. Our platform simplifies the dispute process into a single endpoint where you can monitor all your disputes and understand the process accurately, in dollars and sense. Reduce chargebacks by up to 40% and win disputes through representment. It’s your revenue; keep it with ChargebackHelp. CBH+DEFLECT extends the merchant’s reach into disputes at the point of cardholder inquiry. Transaction data is sent in real time for the cardholder and their bank to access on demand. So when a cardholder calls their bank to raise a dispute, your company information prevents them from raising disputes in the first place.
Learn more
Merchanto
Chargeback deflection with the highest efficiency.
Say goodbye to chargebacks with our seamless merchant-issuer collaboration. Merchanto offers an easy-to-use, all-in-one solution designed to eliminate chargebacks completely.
As an official partner of Visa and MasterCard, Merchanto connects you to a global network, covering over 99% of all Visa and MasterCard issuers with just one simple integration.
We enable near-real-time sharing of dispute data and transaction details between financial institutions and merchants. Supported by thousands of issuers worldwide, our platform offers pre-dispute resolution, stopping chargebacks before they even occur.
Join Us Today and Safeguard Your Merchant Account Once & Forever.
Learn more
Integrations
No integrations listed.
Company Information
BHMI
Founded: 1986
United States
www.bhmi.com/concourse-disputes/
Videos and Screen Captures
Other Useful Business Software
Stop Storing Third-Party Tokens in Your Database
Rolling your own OAuth token storage can be a security liability. Token Vault securely stores access and refresh tokens from federated providers and handles exchange and renewal automatically. Connected accounts, refresh exchange, and privileged worker flows included.
Product Details
Platforms Supported
Cloud
Training
Documentation
Webinars
In Person
Videos
Support
Phone Support
Online
Concourse - Disputes Frequently Asked Questions
Concourse - Disputes Product Features
Chargeback Management
For Banks / Issuers
Chargeback Dispute Management
Chargeback Insurance
Chargeback Prevention
Chargeback Recovery
For Merchants
For Suppliers / Manufacturers / Distributors
Fraud Detection
Reporting / Analytics
