FusionDMS

FusionDMS

FIntegrate Technology
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About

At Worldpay from FIS, we understand the frustrations associated with the ever-growing challenge of chargebacks: time, cost and energy. All things you’d prefer to spend on growing your business. Chargebacks can also result in customer friction and ultimately lower sales. Some of this could be avoided if claims can be caught earlier in the dispute lifecycle. The Disputes Deflector aggregates dispute information from card brands, so you can act on customer claims faster and reduce the number of chargebacks and revenue losses. Visa and Mastercard are introducing new scheme services that seek to reduce the number of chargebacks. We leverage these services to let you supply information earlier in the dispute lifecycle. Where applicable, you can issue a refund or take other actions to prevent a dispute turning into a chargeback.

About

FusionDMS is dispute management software for community banks and credit unions. It centralizes intake and case tracking for debit- and credit-card, ACH, ATM, check, and remittance-transfer disputes. Staff can route cases, monitor status, follow Regulation E deadlines and alerts, document investigations, and maintain an audit trail. The platform supports chargeback, representment, and arbitration workflows. Chargeback Intercept lets merchants review eligible card disputes and issue a credit before a chargeback is filed. FusionDMS works alongside third-party investigators and integrates with financial institution core systems from Jack Henry, Fiserv, FIS, DCI, CSI, and Finastra. Institutions can run it on their own infrastructure or use FIntegrate’s AWS-hosted environment. The software tracks disputes from intake through resolution.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Chargeback management solution for companies wanting to deflect disputes before a chargeback claim is initiated

Audience

Community banks and credit unions managing Reg E debit card, ACH, and check disputes

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

No images available

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

FIS
Founded: 1968
United States
www.fisglobal.com/en/merchant-solutions-worldpay/products/fis-disputes-deflector

Company Information

FIntegrate Technology
Founded: 2009
United States
fintegratetech.com

Alternatives

Alternatives

No Alternatives
Merchanto

Merchanto

5.0 out of 5 stars

Categories

Categories

Banking Supported

Integrations

Finastra Not Supported
Fiserv Not Supported

Integrations

Finastra Supported
Fiserv Supported
Claim Disputes Deflector and update features and information
Claim Disputes Deflector and update features and information
Claim FusionDMS and update features and information
Claim FusionDMS and update features and information