Audience

Businesses searching for a powerful cloud Contact Center solution

About Expertflow Contact Center

Allow your sales and support teams to work from any location, serving customers on voice or chat. No need for infrastructures such as servers or phones. Use our contact center software on a monthly pay-per-use base. While we use cloud services from major cloud providers in Europe, the Middle East, and South Africa, and have additional local POP and numbers with partners in Morocco, Egypt, Pakistan, India, Kenya, Nigeria, and South Africa. Contrary to other cloud providers, this means that your clients won’t experience a round-trip delay to servers in the UK or the US. Should international fibers to Europe or the US be impacted, the local POP will continue to operate without any impact on your customer service. With the cloud version, there is no need to install servers or purchase phone sets – all you need is a web browser.

Integrations

Ratings/Reviews

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Company Information

Expertflow
Founded: 2007
Switzerland
www.expertflow.com/cloud-contactcenter/

Videos and Screen Captures

Expertflow Contact Center Screenshot 1
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Product Details

Platforms Supported
Cloud
Training
Documentation
Support
Online

Expertflow Contact Center Frequently Asked Questions

Q: What kinds of users and organization types does Expertflow Contact Center work with?
Q: What languages does Expertflow Contact Center support in their product?
Q: What kind of support options does Expertflow Contact Center offer?
Q: What other applications or services does Expertflow Contact Center integrate with?
Q: What type of training does Expertflow Contact Center provide?

Expertflow Contact Center Product Features

Call Center

Escalation Management Not Supported
Outbound Call Center Not Supported
Manual Dialer Not Supported
Call Recording Not Supported
Queue Management Not Supported
Call Scripting Not Supported
Blended Call Center Not Supported
Progressive Dialer Not Supported
Campaign Management Not Supported
Predictive Dialer Not Supported
Inbound Call Center Not Supported
IVR / Voice Recognition Not Supported
Call Logging Not Supported
Reporting/Analytics Not Supported
Real-time Chat Not Supported
Database Not Supported

Contact Management

Appointment Management Not Supported
Contact History Not Supported
Contact Import/Export Not Supported
Email Marketing Not Supported
Lead Management Not Supported
Group Management Not Supported
Search / Filter Not Supported
Customer Pipeline Not Supported
Activity Management Not Supported
Prospecting Tools Not Supported
Shared Contacts Not Supported
Sales Pipeline Management Not Supported
Contact Database Not Supported
Segmentation Not Supported
Interaction Tracking Not Supported
Social Media Integration Not Supported

Customer Service

Live Chat Not Supported
Appointment Management Not Supported
Self Service Portal Not Supported
Queue Management Not Supported
Workflow Management Not Supported
Surveys & Feedback Not Supported
Knowledge Base Not Supported
Alerts / Escalation Not Supported
Performance Metrics Not Supported
Call Center Management Not Supported
Virtual Assistant Not Supported
Social Media Integration Not Supported
Email Management Not Supported