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Audience

Any industry which is looking for a solution for customer service, marketing campaigns, etc

About Engati

The Engati chatbot and live chat platform is the winner of the 2021 CODiE Award.

It empowers you to build intelligent bots in minutes without programming. Build once and publish across 15 channels - WhatsApp, Messenger, Instagram, Kik, Telegram, Line, Viber, Skype, Slack, WeChat, Twitter, Skype for business, your website, and your mobile app. Supports intelligent paths, train, copy, analytics, and private labeling.

Using Engati you can leverage the power of machine learning, NLP/NLU to design your very own chatbot and engage your customers in 50+ languages.

Pricing

Free Version:
Free Version available.
Free Trial:
Free Trial available.

Integrations

Ratings/Reviews - 11 User Reviews

Overall 4.9 / 5
ease 4.6 / 5
features 5.0 / 5
design 4.7 / 5
support 4.7 / 5

Company Information

Engati Technologies
Founded: 2017
India
www.engati.com/

Videos and Screen Captures

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Product Details

Platforms Supported
SaaS
Training
Documentation
Live Online
Support
Phone Support
Online

Engati Frequently Asked Questions

Q: What kinds of users and organization types does Engati work with?
Q: What languages does Engati support in their product?
Q: What kind of support options does Engati offer?
Q: What other applications or services does Engati integrate with?
Q: What type of training does Engati provide?
Q: Does Engati offer a free trial?

Engati Product Features

Chatbot

Prediction
Machine Learning
Natural Language Processing
Context and Coherence
Payment Integration
Call to Action
Inline Media / Videos
Social Media Integration
Sentiment Analysis
Reporting / Analytics
Human Takeover
Ready-made Templates

Live Chat

Canned Responses
Proactive Chat
Screen Sharing
Third Party Integration
Website Visitor Tracking
Customizable Branding
Geo Targeting
Offline Form
Transfers / Routing

Engati Additional Categories

  • An Engati Chatbot Platform User
    Data analyst
    Used the software for: 6-12 Months
    Frequency of Use: Weekly
    User Role: User
    Company Size: 26 - 99
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Outstanding Chatbot for Twitter account "

    Posted 2020-08-25

    Pros: Here are the things I liked about Engati Chatbot:
    * No complexity platform to build smart autoresponder bots.
    * Integrates with every social media account.
    * No coding is required.

    Cons: Overall it's an outstanding platform.

    Overall: It's an outstanding chatbot builder platform. Overall I use the Engati Chatbot platform to build an autoresponder bot for my business twitter account. It's a great and without complexity platform.

    Read More...
  • An Engati Chatbot Platform User
    Manager
    Used the software for: 6-12 Months
    Frequency of Use: Weekly
    User Role: User
    Company Size: 26 - 99
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Intelligent and advanced Chatbot"

    Posted 2020-08-14

    Pros: Very easy to set up no coding required. Pre-built reply and great customization options. Easy drag and drop to add extra features. Intelligent Instant auto replay feature.

    Cons: It worked great for me. Nothing to share about cons.

    Overall: Engati Chatbot is a very innovative and advanced automated chatbot. It offers instant help desk solution for business social accounts. I highly recommend this tool.

    Read More...
  • Bradwyn M.
    Student
    Used the software for: Less than 6 months
    Frequency of Use: Weekly
    User Role: User
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Incredibly user friendly!"

    Edited 2020-08-05

    Pros: The platform is genuinely easy to use and the customer experience is phenomenal. I found it easy to navigate through the application without any difficulties whatsoever.

    Cons: None so far, I have had smooth sailing up until this point!

    Overall: Overall I found the platform quite user friendly and useful, to begin with. It has an amazing interface that helps you navigate with ease.

    Read More...
  • Deepyanti A.
    Intern
    Used the software for: Less than 6 months
    Frequency of Use: Daily
    User Role: User
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Very easy to use.. "

    Posted 2020-08-05

    Pros: Its the best and the fastest chatbot I came across. The personalized option makes it perfect for any business or e-commerce industry.
    The overall process to make a bot just took 10 minutes of my time which is just unbelievable.

    Cons: The speed may get affected because of heavy traffic in a website sometimes.

    Overall: Wonderful! The Engati team supported me through out the entire process buying to installation. The chatbot helped me to grow my business with much better results.

    Read More...
  • An Engati Chatbot Platform User
    Owner
    Used the software for: 6-12 Months
    Frequency of Use: Daily
    User Role: User
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Best Chatbot Services"

    Posted 2020-08-05

    Pros: Multi channel chatbot deployment
    Live chat feature
    Multi lingual support
    Affordable pricing
    Best Customer support

    Cons: Complex features and manuals to understand about the product features.

    Overall: Well I would highly recommend Engati to all those who are looking out for chatbot services. Engati is your one stop solution for providing best customer experience to your user.

    Read More...
  • Ramesh S.
    Senior Technical Support
    Used the software for: 6-12 Months
    Frequency of Use: Monthly
    User Role: User
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "No coding chatbot builder"

    Posted 2020-08-05

    Pros: #1- Engati chatbot is an intuitive chatbot builder.
    #2- Drag and drop feature, no coding required to build.
    #3- Gives auto-reply feature on the client support page.

    Cons: #1- We had an overall positive experience with this platform.

    Overall: It's excellent without coding chatbot builder platform. We are using Engati chatbot for our business social media accounts. It helps to add auto reply features on the messenger support page.

    Read More...
  • An Engati User
    Student
    Used the software for: Less than 6 months
    Frequency of Use: Weekly
    User Role: User
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Incredible! So easy to use. "

    Edited 2020-07-20

    Pros: Easy to get started because of the bot marketplace. I love the drag and drop functionality. Makes it super easy to get started on the chatbot journey. Plus they have a lot of resources like blogs, videos, and other documentation.

    Cons: No cons so far. The experience was smooth, and any doubts I had was cleared when I contacted their support team. So far, so good!

    Overall: Really incredible support team. Super easy to get started like I said, and it's also really sophisticated. Whether you're a beginner or a pro, Engati is for you.

    Read More...
  • An Engati User
    Owner
    Used the software for: 1-2 Years
    Frequency of Use: Daily
    User Role: User
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Easily the best, easiest no code chatbot platform out there"

    Edited 2020-08-05

    Pros: It's so easy to use and the support is amazing. The features are exclusive and very useful. Moreover, it requires no coding at all.

    Cons: The only con that i see is the lack of a user prompt when someone first uses the build section. Still pretty easy to use though.

    Overall: Overall it's easy, high end and value for money. It's one of those brands that provide you the best in business at a very cheap rate. They do it cuz they love what they do not for business and it's evident in their service

    Read More...
  • An Engati User
    Chief Consultant
    Used the software for: 6-12 Months
    Frequency of Use: Weekly
    User Role: Administrator
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Improves customer experience significantly"

    Posted 2020-07-17

    Pros: Engati allows customers to interact with a bot, but switch to a live agent for complex issues. They also allow us to run marketing campaigns through their broadcast feature. Their WhatsApp chatbots are powerful, effective and well priced too.

    Cons: It would be nice if they had a guide to their interface for first-time users, but the support team provides a comprehensive demo that makes bot-building a piece of cake.

    Overall: Engati allows us to automate routine conversations and pass only the complicated queries on to a live agent. Our customers have their queries resolved faster, while our agents have time to concentrate on higher-level tasks. Along with the customer experience, Engati has managed to improve our employee experience.

    Read More...
  • TEONA D.
    Student
    Used the software for: Less than 6 months
    Frequency of Use: Weekly
    User Role: User
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "A good Interface with so many fetures"

    Posted 2020-07-17

    Pros: They have a free version where you can use the Chatbot. The best part is they have so many templates to choose from, very easy drag and drop UI and they also have the multi-lingual feature. The team is prompt to get in touch with you and explain all the features with a demo. I'd highly recommend it.

    Cons: I couldn't really see any cons so far. It was a smooth experience using it.

    Overall: It was good. I'd highly recommend it to all those looking to build a Chatbot (without any coding experience).

    Read More...
  • An Engati User
    Freelancer
    Used the software for: 6-12 Months
    Frequency of Use: Daily
    User Role: User
    Company Size: 26 - 99
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Excellent product"

    Posted 2020-07-17

    Pros: The product is very good. The team is really good to work with. Young, Energetic, and very customer-oriented. It was a pleasure working with them and the product.

    Cons: The product and service was very good and I am pleased to have chosen them. I do not have any cons for the product

    Overall: Easy to use, build and understand. Support is provided immediately. Good, innovative, and supportive in their approach.

    Read More...
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