Audience

Call centers and large businesses looking for a solution to manage telephone communications and analyze customer interactions

About Eclipse CMS4

See a quick return on investment through cost savings, improved operational efficiencies and better customer service. Our Call Management System (CMS4) provides organizations with the ability to take control of their telephony costs with detailed analytics on performance. Whether you have a small system or a large clustered worldwide network, CMS4 will provide you with the information you need and in the format you require. CMS4 is provisioned either as an On-Prem, Cloud or a complete hosted managed service solution. Whether you have a small system or a large clustered worldwide network, CMS4 will provide you with the information you need in the format you require. You can use CMS4 to measure the traffic at each gateway or trunk group and produce grade of service reports that will clearly show you if your capacity matches your demand. This information can be used to ensure that your system is running efficiently to meet current demand and forecast future requirements.

Integrations

No integrations listed.

Ratings/Reviews

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ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Company Information

Datatrack
Founded: 1979
United Kingdom
datatrack.com/cms4/

Videos and Screen Captures

Eclipse CMS4 Screenshot 1
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Product Details

Platforms Supported
Cloud
Windows
On-Premises
Training
Documentation
In Person
Support
Phone Support
Online

Eclipse CMS4 Frequently Asked Questions

Q: What kinds of users and organization types does Eclipse CMS4 work with?
Q: What languages does Eclipse CMS4 support in their product?
Q: What kind of support options does Eclipse CMS4 offer?
Q: What type of training does Eclipse CMS4 provide?

Eclipse CMS4 Product Features

Business Phone Systems

Call Recording Not Supported
Web Conferencing Not Supported
Call Routing Not Supported
Call Monitoring Not Supported
Employee Directory Not Supported
Mobile Access Not Supported
Virtual Call Center Not Supported
IVR / Voice Recognition Not Supported
Call Logging Not Supported

Business VoIP

Call Recording Not Supported
Encryption Not Supported
Contact Management Not Supported
Call Parking Not Supported
Voice Quality Enhancement Not Supported
SIP Trunking Not Supported
Unified Communications Not Supported
Ring Groups Not Supported
IVR / Voice Recognition Not Supported

Call Center

Call Logging Supported
Call Recording Supported
IVR / Voice Recognition Supported
Inbound Call Center Supported
Outbound Call Center Supported
Real-time Chat Supported
Reporting/Analytics Supported
Blended Call Center Not Supported
Call Scripting Not Supported
Campaign Management Not Supported
Database Not Supported
Escalation Management Not Supported
Manual Dialer Not Supported
Predictive Dialer Not Supported
Progressive Dialer Not Supported
Queue Management Not Supported

Call Recording

Video Call Recording Not Supported
On-Demand Recording Not Supported
Archiving Not Supported
File Transfer Not Supported
Screen Activity Recording Not Supported
Recording Bookmarking Not Supported
Distributed Call Recording Not Supported
Event Triggered Recording Not Supported
Call Sharing Not Supported
Instant Retrieval Not Supported
Scheduled Recording Not Supported

Call Tracking

Conversion Tracking Not Supported
Call Recording Not Supported
Caller Identification Not Supported
Call Routing Not Supported
Campaign Management Not Supported
Keyword Tracking Not Supported
IVR / Voice Recognition Not Supported
CRM Not Supported
Call Log Not Supported

Telephony

Telemarketing Management Not Supported
Auto-Dialer Not Supported
Contact Management Not Supported
Inbound Reporting Not Supported
Voice & Data Integration Not Supported
Call Monitoring Not Supported
Outbound Reporting Not Supported
IVR / Voice Recognition Not Supported
Call Center Management Not Supported
Predictive Dialer Not Supported
VoIP Not Supported