Audience
Companies interested in a full-featured and powerful cloud business phone system
About Cloudli
Discover feature-rich solutions designed for your business. Put your best foot forward and deliver an unmatched customer experience with Cloudli’s mobile-first business communications technology. Implement our Cloud Business Phone solution to run your business smoothly, digitize your communications — from voice to text to shared phone lines — and save money in the process. Upgrade your connectivity to stay ahead of the game. Digitally transform your phone and fax lines with Cloudli for industry-leading continuity, customer support and quality of service. We help businesses of all sizes communicate better – how, where and when they want – without compromising security, reliability and efficiency. We’ve led the charge in designing business communication solutions that address specific pain points for over two decades. Here are the results.
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Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"Worst company ever " Posted 2026-10-09
Pros: N/A
Cons: Absolutely Terrible Service – Avoid This Company
This has been, without a doubt, one of the worst experiences I have ever had with a service provider. The customer service is unacceptable, communication is practically nonexistent, and the overall service is incredibly unreliable.
Calls and emails routinely went unanswered, and support tickets were not addressed in a timely manner. When issues were reported, it could take months to get a problem resolved, if it was resolved at all. The phone service itself was unreliable, and we were unable to make long-distance calls properly. Honestly, we would have been better off using our personal cell phones instead of paying for a business phone service that failed to perform even the most basic functions.
To make matters worse, dealing with the company was an extremely frustrating experience due to the rude and unprofessional way we were treated. A business should be able to rely on its phone provider for dependable service and responsive support, but this company failed on every level.
Save yourself the frustration and find another provider.Overall: If you value your time, your business, and your sanity, I strongly recommend looking elsewhere. There are plenty of companies that will take your business seriously and provide the reliable service and support you deserve. Based on my experience, this company does not deliver on either.
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Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"Poor Support, Only Slightly Better Phone 'Service'" Posted 2025-10-23
Pros: Very little. Frankly it's too bad there isn't anything nice to say. Hmmm...their logo colors are nice!
Cons: Only leaving one star because I can't leave zero. :/ They used to be an ok company, but as soon as any service disruptions occur kiss your ability to reach them goodbye. No one answers the phone. There is no after hours support. Your 'dedicated account rep' will not open your emails and will not acknowledge your existence. Final straw was the 'sure to be seamless' with 'no interruptions' back end platform migration which is has been an unmitigated disaster.
Overall: Phone service is spotty at best and support is largely nonexistent. Avoid them at all costs.
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