Audience

Companies of all sizes

About Capacity

Capacity is the world’s first Work Automation Platform, powered by artificial intelligence, that automates support for your customers and employees.

The Capacity AI continuously learns from organizational knowledge and the interactions within your business to automate your helpdesk, processes, and decisions in real time.

Key Benefits:
Grow revenue with lower costs.
Reduce the time and money spent answering repetitive questions with a new kind of helpdesk that enables you to escalate from tier-0 to tier-1 support with ease.

Increase employee engagement.
Employees are inundated with emails, phone calls, shoulder taps, and tickets. Empower your team with instant access to centralized knowledge, so your support team can focus on strategic goals and tasks that require higher-level thinking.

Improve customer satisfaction.
Customers have a lot of questions. Give your customers the experience they deserve with instant answers to their FAQs 24/7.

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Pricing

Pricing Details:
Subscription pricing model

Integrations

API:
Yes, Capacity offers API access
See Integrations

Ratings/Reviews

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features 0.0 / 5
design 0.0 / 5
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Company Information

Capacity
Founded: 2017
United States
capacity.com

Videos and Screen Captures

Capacity is an AI-powered support automation platform that connects your entire tech stack to answer questions, automate repetitive support tasks, and build solutions to any business challenge.

Capacity is an AI-powered support automation platform that connects your entire tech stack to answer questions, automate repetitive support tasks, and build solutions to any business challenge.

Capacity is an AI-powered support automation platform that connects your entire tech stack to answer questions, automate repetitive support tasks, and build solutions to any business challenge. Average cost to handle a support ticket. Capacity Screenshot 3
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Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
Online

Capacity Frequently Asked Questions

Q: What kinds of users and organization types does Capacity work with?
Q: What languages does Capacity support in their product?
Q: What kind of support options does Capacity offer?
Q: What other applications or services does Capacity integrate with?
Q: Does Capacity have an API?
Q: What type of training does Capacity provide?
Q: What pricing for support is available for Capacity?

Capacity Product Features

Artificial Intelligence

Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)
Multi-Language

Help Desk

Alerts / Escalation
Automated Routing
Customizable Branding
Document Storage
Interaction Tracking
Knowledge Base
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Real-time Chat
Self Service Portal
Ticket Management
Community Forums
Email Integration
IT Asset Management
Incident Management
Known Issue Management
Network Monitoring
Service Level Agreement (SLA) Management

Knowledge Management

Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Full Text Search
Knowledge Base Management
Self Service Portal
Artificial Intelligence (AI)
Discussion Boards

Workflow Management

Business Process Automation
Configurable Workflow
Customizable Dashboard
Document Management
Graphical Workflow Editor
No-Code
Task Management
Third Party Integrations
Workflow Configuration
Access Controls/Permissions
Approval Process Control
Calendar Management
Compliance Tracking
Forms Management
Mobile Access

Capacity Additional Categories

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