Audience
Companies in search of a cloud-based phone system with flexible workforce solutions
About CallSquad
CallSquad’s phone and workforce solutions enable companies to scale their customer-facing teams efficiently. Make and receive calls at your desk via you phone or computer. Make and receive calls on the move on your mobile app. Add and remove colleagues and give them different levels of access. Add and remove users and control how they make and receive calls. Connect to any of your systems without using a line of code. Control which calls get recorded and reviewed in real-time. Pay monthly for what you use with no long-term commitment. See how your team are performing with instant analysis. Create campaigns to organize activity and run simultaneously or one at a time. Callers see how they compare to their colleagues on any time period. Complex call queues are made light work of by CallSquad routing technologies. The system figures out when people need to be called with you having to.
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• Omnichannel - WebChat, SMS/MMS, WhatsApp, Social Media, Video, Email and Interaction Recordings
• Automation - Chat Bots, Form Creator, Workflow Designer
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Pricing
Free Trial:
Free Trial available.
Integrations
Company Information
CallSquad
Founded: 2014
United States
callsquad.com
Videos and Screen Captures
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Product Details
Platforms Supported
Cloud
Mac
Windows
Android
iPhone
iPad
Training
Documentation
Live Online
In Person
Support
Online
24/7 Live Support
CallSquad Frequently Asked Questions
CallSquad Product Features
Auto Dialer
Call Center Management
Supported
Call Recording
Supported
Call Reporting
Supported
Call Scripting
Supported
Lead Management
Supported
Power Dialer
Supported
Preview Dialer
Supported
Progressive Dialer
Supported
Surveys
Supported
Predictive Dialer
Not Supported
Inside Sales
Call List Management
Supported
Call Recording
Supported
Campaign Management
Supported
Dashboard
Supported
Data Management
Supported
Lead Capture
Supported
Lead Distribution
Supported
Lead Scoring
Supported
Performance Management
Supported
Auto-Dialing
Not Supported
Predictive Dialer
Call Monitoring
Supported
Call Recording
Supported
Call Results
Supported
Callback Scheduling
Supported
Campaign Specific Caller ID
Supported
Contact Management
Supported
FCC Compliance
Supported
FTC Compliance
Supported
Lead Capture
Supported
Lead Management
Supported
Call Transfer
Not Supported
