Audience

Call centers with at least 5 agents, engaged in inbound, outbound and blended call environments.

About DialedIn

Streamline your operations, whether your calls are inbound, outbound, or both. DialedIn CCaaS is the call center software suite that keeps you TCPA compliant, guarantees security (PCI DSS, HIPAA HITECH, and SOC2), eliminates SCAM LIKELY all while boosting call center profits. DialedIn CCaaS doesn’t require weeks or months to get your call center up and running – we can have you up and running in a matter of hours. DialedIn CCaaS upgrades are always FREE and delivered automatically. Your call center is always up to date and always leveraging the most advanced call center technology available.

Pricing

Starting Price:
$25.00/month/user
Pricing Details:
Enterprise Plus - $25 per user w/
annual commit
Enterprise - $39 per user w/
annual commit
Professional - $59 per user w/
annual commit
Small Business - $79 per user w/
annual commit
Free Trial:
Free Trial available.

Integrations

API:
Yes, DialedIn offers API access

Ratings/Reviews

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Company Information

DialedIn
Founded: 1996
United States
getdialedin.com

Videos and Screen Captures

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Product Details

Platforms Supported
SaaS
iPhone
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
Online

DialedIn Frequently Asked Questions

Q: What kinds of users and organization types does DialedIn work with?
Q: What languages does DialedIn support in their product?
Q: What kind of support options does DialedIn offer?
Q: What other applications or services does DialedIn integrate with?
Q: Does DialedIn have an API?
Q: Does DialedIn have a mobile app?
Q: What type of training does DialedIn provide?
Q: Does DialedIn offer a free trial?
Q: How much does DialedIn cost?

DialedIn Product Features

Auto Dialer

Call Center Management
Call Recording
Call Reporting
Call Scripting
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Lead Management
Surveys

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Database

IVR

Survey Management
Call Recording
Voice Customization
Call Routing
Text to Speech
Multiple Scripts
Voice Mail
Call Center
Phone Key Input
Call Logging

Predictive Dialer

Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management

DialedIn Additional Categories