Audience

Companies looking for a unified communications and call center platform to deliver better experiences and get more done

About Britannic Technologies

Implementing Digital as a Service (DaaS) offerings, our solutions will tackle your biggest business problems. Workplace Modernisation brings together your disparate systems and processes, but in light touch, low code way delivering efficiencies and better ways of working you never thought possible. Enhance customer service, user experience and operational efficiency with clever solutions that give your agents a single pane of glass, map data to existing systems, introduce gamification and automate routine tasks. Business Connectivity. Connect your organisation, people services and systems securely. For optimised performance, availability and efficiency across WAN, LAN, WiFi and Cloud architectures. Unified Communications. Collaboration is the key to modern productivity. Bring your teams together wherever they are, whenever they want, on any device. Unify your front and back office staff to boost customer satisfaction and employee engagement.

Integrations

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Company Information

Britannic Techonologies
Founded: 1984
United Kingdom
www.btlnet.co.uk

Videos and Screen Captures

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Product Details

Platforms Supported
Cloud
Training
Documentation
Support
Online

Britannic Technologies Frequently Asked Questions

Q: What kinds of users and organization types does Britannic Technologies work with?
Q: What languages does Britannic Technologies support in their product?
Q: What kind of support options does Britannic Technologies offer?
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Britannic Technologies Product Features

Call Center

Call Logging
Call Recording
Call Scripting
IVR / Voice Recognition
Inbound Call Center
Outbound Call Center
Predictive Dialer
Progressive Dialer
Real-time Chat
Blended Call Center
Campaign Management
Database
Escalation Management
Manual Dialer
Queue Management
Reporting/Analytics

Unified Communications

Call Recording
Call Routing
Fax Management
File Sharing
Mobile Access
Voice Mail
Audio / Video Conferencing
Calendar Management
Chat / Messaging
Multi-User Collaboration