Audience
Companies looking for a unified communications and call center platform to deliver better experiences and get more done
About Britannic Technologies
Implementing Digital as a Service (DaaS) offerings, our solutions will tackle your biggest business problems. Workplace Modernisation brings together your disparate systems and processes, but in light touch, low code way delivering efficiencies and better ways of working you never thought possible. Enhance customer service, user experience and operational efficiency with clever solutions that give your agents a single pane of glass, map data to existing systems, introduce gamification and automate routine tasks. Business Connectivity. Connect your organisation, people services and systems securely. For optimised performance, availability and efficiency across WAN, LAN, WiFi and Cloud architectures. Unified Communications. Collaboration is the key to modern productivity. Bring your teams together wherever they are, whenever they want, on any device. Unify your front and back office staff to boost customer satisfaction and employee engagement.
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Integrations
Company Information
Britannic Techonologies
Founded: 1984
United Kingdom
www.btlnet.co.uk
Videos and Screen Captures
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Product Details
Platforms Supported
Cloud
Training
Documentation
Support
Online
Britannic Technologies Frequently Asked Questions
Britannic Technologies Product Features
Call Center
Call Logging
Supported
Call Recording
Supported
Call Scripting
Supported
IVR / Voice Recognition
Supported
Inbound Call Center
Supported
Outbound Call Center
Supported
Predictive Dialer
Supported
Progressive Dialer
Supported
Real-time Chat
Supported
Blended Call Center
Not Supported
Campaign Management
Not Supported
Database
Not Supported
Escalation Management
Not Supported
Manual Dialer
Not Supported
Queue Management
Not Supported
Reporting/Analytics
Not Supported
Unified Communications
Call Recording
Supported
Call Routing
Supported
Fax Management
Supported
File Sharing
Supported
Mobile Access
Supported
Voice Mail
Supported
Audio / Video Conferencing
Not Supported
Calendar Management
Not Supported
Chat / Messaging
Not Supported
Multi-User Collaboration
Not Supported
