Audience

Companies that want to improve customer experience and cut support costs

About AnswerDash

Improve your customer experience and cut support costs by 30% - 50%. Customers no longer need to leave the page to get smart, instant answers to their questions. AnswerDash AI predicts user needs and presents Q&A that is contextual to the webpage or personalized to the user. Now your customers can get instant answers without submitting a ticket or starting a live chat. Predict user queries based on webpage content or user profile.

Pricing

Free Version:
Free Version available.
Free Trial:
Free Trial available.

Integrations

No integrations listed.

Ratings/Reviews

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features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Company Information

CloudEngage
Founded: 2012
United States
www.answerdash.com

Videos and Screen Captures

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Product Details

Platforms Supported
Cloud
Training
Live Online
In Person
Support
Phone Support

AnswerDash Frequently Asked Questions

Q: What kinds of users and organization types does AnswerDash work with?
Q: What languages does AnswerDash support in their product?
Q: What kind of support options does AnswerDash offer?
Q: What type of training does AnswerDash provide?
Q: Does AnswerDash offer a free trial?

AnswerDash Product Features

Customer Experience

Analytics
Dashboard
Knowledge Management
Multi-Channel Collection
Action Management
Customer Segmentation
Feedback Management
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Satisfaction

Analytics
Feedback Collection
360 Degree Feedback
Call Reporting
Complaint Monitoring
Survey Management

Customer Service

Knowledge Base
Queue Management
Self Service Portal
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Live Chat
Performance Metrics
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Knowledge Management

Content Management
Decision Tree
Knowledge Base Management
Self Service Portal
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Discussion Boards
Full Text Search

AnswerDash Additional Categories