AmplifAI Integrations

Google Cloud is a cloud-based service that allows you to create anything from simple websites to complex applications for businesses of all sizes. New customers get $300 in free credits to run, test, and deploy workloads. All customers can use 25+ products for free, up to monthly usage limits. Use Google's core infrastructure, data analytics & machine learning. Secure and fully featured for all enterprises. Tap into big data to find answers faster and build better products. Grow from prototype to production to planet-scale, without having to think about capacity, reliability or performance. From virtual machines with proven price/performance advantages to a fully managed app development platform. Scalable, resilient, high performance object storage and databases for your applications. State-of-the-art software-defined networking products on Google’s private fiber network. Fully managed data warehousing, batch and stream processing, data exploration, Hadoop/Spark, and messaging.

Zendesk is an AI-powered service solution that’s easy to set up, use, and scale. It works out-of-the-box and adapts quickly, enabling businesses to move faster. Built on billions of CX interactions, Zendesk AI supports the whole service journey—from self-service to agents to admins—helping teams resolve issues faster and operate efficiently at scale. Zendesk empowers agents with tools, insights, and context to deliver personalized service on any channel—social messaging, phone, or email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1200+ apps. Easy to implement, it frees teams from relying on IT or costly partners. Serving over 130K global brands in 30+ languages, Zendesk simplifies business complexity to create meaningful customer connections. Headquartered in San Francisco, it operates worldwide.

Put the power of the #1 CRM to work, at a price that works for you. Launch and grow quickly with the leading AI CRM built for small businesses in any industry - available through the Starter Suite or Pro Suite. Connect marketing, sales, service, and commerce on one easy platform. Save time with quick setup and smart guidance. Harness unified data and AI to fuel your growth. Start simple with Starter Suite — an all-in-one CRM for small businesses. Scale smoothly with AI agents, integrated data, and apps in one platform. No installation needed, just sign up and go from your browser. Advance further with Pro Suite, the complete CRM that scales with your business. Automate tasks and customize your tools to deepen customer relationships and drive growth.

HubSpot brings your marketing, sales, and service teams together on the same AI-powered customer platform. HubSpot's Customer Platform is not just a tool; it's the heartbeat of your business. Designed with passion and precision, our CRM stands out as the ultimate solution for empowering your team to build deeper customer relationships. It transforms the way you engage with your clients by offering a seamlessly integrated, all-in-one platform for sales, marketing, and customer service. With HubSpot's CRM, you gain unparalleled insights into your customer interactions, all organized in an intuitive, easy-to-navigate dashboard that promises to skyrocket your team's efficiency. Our platform is engineered to grow with you, offering scalable solutions that adapt to your evolving business needs. What's more, HubSpot's Customer Platform includes a robust free version, packed with essential features, making it the perfect choice for ambitious businesses of all sizes.

A global leader in survey software. 20 million questions answered daily. Keep a competitive edge by truly understanding the voice of your customers. Customer satisfaction surveys help you connect at multiple touchpoints to find out exactly what your customers want, need, and expect. Learn what’s working and what’s not directly from your employees. Measure employee satisfaction, conduct 360 reviews, or even send out compliance quizzes. Whether you’re in HR or a team lead, employee surveys help you get the answers you need. Tap into what the world is thinking—whenever you want. Market research surveys make it easy to get opinions from potential and existing customers, test concepts, measure brand awareness, and more. Join the 98% of the Fortune 500 who rely on SurveyMonkey for People Powered Data.

Design and deploy your ideal customer engagement experience. Twilio is a single fully-programmable platform with flexible APIs for any channel and over 400+ integrations, backed by a community of over 9 million developers. Build accurate and personalized experiences for your customers, easily and at scale, using SMS and WhatsApp messaging, voice, video, email, and more. Browse documentation and SDKs in multiple coding languages, including Ruby, Python, PHP, Node.js, java, and C#, or jumpstart your first project with our open source code templates to quickly build production-ready communications apps. Sign up and start building today.

Tableau, now enhanced with AI-powered capabilities and integrated with Salesforce, is an advanced analytics platform that helps businesses turn data into actionable insights. With Tableau Next, users can unlock the full potential of their data by accessing trusted AI-driven analytics. Whether deployed in the cloud, on-premises, or natively within Salesforce CRM, Tableau enables seamless data integration, powerful visualizations, and collaboration. The platform is designed to support organizations of all sizes in making data-driven decisions, while fostering a Data Culture through easy-to-use, intuitive tools for analysts, business leaders, IT leaders, and developers alike.

Genesys Cloud CX is a comprehensive, cloud-based contact center solution designed to deliver exceptional customer experiences across various communication channels. Built with scalability and flexibility in mind, it integrates voice, chat, email, social media, and messaging platforms into a unified interface. The platform leverages advanced AI and analytics to provide real-time insights, automate routine tasks, and personalize interactions, ensuring efficient and effective customer engagement. With its robust workforce management tools, businesses can optimize staffing and performance while maintaining high service standards. Genesys Cloud CX is designed for seamless deployment and adaptability, making it an ideal solution for organizations of all sizes looking to enhance their customer service capabilities.

Five9 has over a decade of dedicated focus – 100% on cloud contact center software. Positioned highest in ability to execute in the Leaders quadrant of the Gartner Contact Center as a Service Magic Quadrant, Five9 has become the solution of choice for enterprise contact centers that need a solution that is reliable, secure, and scalable.

NiCE CXone Mpower is an AI-first customer experience platform designed to improve CX at scale. It unifies experience automation, AI agents, knowledge management, and analytics into a single, secure platform. The platform uses purpose-built CX AI models to resolve customer needs instantly and proactively. NiCE enables businesses to automate customer intent from initial interaction through fulfillment. With real-time dashboards and reporting, organizations gain visibility into AI-driven CX performance and outcomes. The platform integrates seamlessly with existing enterprise technologies through hundreds of prebuilt integrations. Trusted by global brands, NiCE powers billions of customer interactions each year with measurable business impact.

Digitize your workflows - they'll love you for it. Your company can be more productive and your people more engaged. ServiceNow makes work, work better for people. Transform old, manual ways of working into modern digital workflows, so employees and customers get what they need, when they need it—fast, simple, easy. ServiceNow delivers digital workflows that create great experiences and unlock productivity for employees and the enterprise. We simplify the complexity of work on a single, enterprise cloud platform. The Now Platform: The intelligent and intuitive cloud platform for work. Choose from our workflows or build your own apps. Built on the Now Platform, our product portfolio delivers the  IT,  Employee, and  Customer Workflows that matter with enterprise solutions to help drive every part of your digital transformation. Create the great experiences you want and unlock the productivity you need, now with native mobile capabilities for everyday work across the enterprise.

Put your customers first and grow better with HubSpot’s AI-powered customer platform. Connect your front office teams through a complete view of the customer journey. Use AI-powered tools to deliver a seamless customer experience Easily adapt to emerging industry trends and technologies. Traditional CRMs alone aren't enough to drive growth. Most aren’t designed for customer connection, which is critical in an AI-driven world where customers can explore, evaluate, and buy with efficiency. HubSpot’s customer platform is so much more. It’s powered by Smart CRM that combines customer data with AI to help you adapt, products for engaging customers across the entire journey, and an ecosystem of integrations, education, and community. It’s built for businesses to connect with customers, and grow better.

Amazon Connect is an easy to use omnichannel cloud contact center that helps companies provide superior customer service at a lower cost. Over 10 years ago, Amazon’s retail business needed a contact center that would give our customers personal, dynamic, and natural experiences. We couldn’t find one that met our needs, so we built it. We've now made this available for all businesses, and today thousands of companies ranging from 10 to tens of thousands of agents use Amazon Connect to serve millions of customers daily. Designed from the ground up to be omnichannel, Amazon Connect provides a seamless experience across voice and chat for your customers and agents. This includes one set of tools for skills-based routing, powerful real-time and historical analytics, and easy-to-use intuitive management tools – all with pay-as-you-go pricing, which means Amazon Connect simplifies contact center operations, improves agent efficiency, and lowers costs.

Powerful. Automated. Configurable. Streamline workflows, automate your sales and marketing pipeline, and create productive relationships with your customers through a personalized, yet simple car buying experience. Targeted. Flexible. Integrated. We make it easy to make the most of your customer data and bring your customers back to your store. Engaging. Responsive. Customized. Drive your marketing ROI with turbo-charged websites and digital solutions tailored to your specific needs and attract more customers to your store. Seamless and transparent. Your customers can easily configure their desired deal online and move effortlessly from the website to the showroom, with increased gross profit for you. Robust. Data-driven. Efficient. We work with your inventory strategy rather than dictate it, and help you make inventory decisions that drive Profit Per Day™.

Oracle Cloud Infrastructure supports traditional workloads and delivers modern cloud development tools. It is architected to detect and defend against modern threats, so you can innovate more. Combine low cost with high performance to lower your TCO. Oracle Cloud is a Generation 2 enterprise cloud that delivers powerful compute and networking performance and includes a comprehensive portfolio of infrastructure and platform cloud services. Built from the ground up to meet the needs of mission-critical applications, Oracle Cloud supports all legacy workloads while delivering modern cloud development tools, enabling enterprises to bring their past forward as they build their future. Our Generation 2 Cloud is the only one built to run Oracle Autonomous Database, the industry's first and only self-driving database. Oracle Cloud offers a comprehensive cloud computing portfolio, from application development and business analytics to data management, integration, security, AI & blockchain.

Build new apps that run on Workday technology. Workday Extend puts our technology in your hands. Tap into the same environment that Workday uses to build new apps to accommodate your unique way of doing business. With the Power of One as your foundation, you not only take advantage of the latest Workday innovations, but you also benefit from a familiar user, administration, and reporting experience. You can even enforce the same security controls while gaining real-time access to your Workday people and financial data. Streamline workflows by creating business processes tailored to meet your unique requirements. Enhance user productivity by creating a consistent experience across your applications. Simplify your technology landscape. Build intuitive apps using the Workday UI you are familiar with to optimize your business needs. Ensure a smooth user experience on desktop and mobile.

NiCE Employee Engagement Manager (EEM) is a workforce management automation solution designed to empower contact center agents with greater schedule control. It provides mobile self-service tools that allow employees to manage shifts, time off, and extra hours from anywhere. EEM automates intraday adjustments to keep staffing aligned with real-time demand. AI-driven rules help organizations automate scheduling actions while maintaining visibility into performance impacts. By giving agents more flexibility, EEM helps reduce attrition and improve engagement. Real-time productivity alerts support consistent performance throughout each shift. The solution drives workforce harmony by balancing coverage, efficiency, and employee satisfaction.

The intelligent healthcare CRM that makes marketing meaningful. Build compelling campaigns that reach the right audience right when they’re ready to convert. Discover insights that will generate successful strategies to drive engagement, build trust, and motivate healthy behaviors. Make sense of the market — and stay ahead of the competition. Leverage the power of the largest repository of American consumer healthcare data with in-depth, on-demand intelligence that helps you prioritize your efforts by service line and determine where to invest your marketing dollars. When you are able to easily identify consumers who are at risk for a medical event and predict your patients’ future health needs, you can design effective, data-driven strategies that encourage timely intervention and preventive care. Plus, save time and money by targeting only those most likely to use your services.

The Clarabridge Platform aggregates all VoC data, customer interactions and feedback, into a single platform. We use AI-powered speech and text analytics, with the industry’s best Natural Language Understanding (NLU), to evaluate the conversations your customers and employees are having every day in phone calls, live chats, private messages and on social media. Clarabridge gives you timely answers about ease of doing business (Effort), customer loyalty and emotions, root cause of NPS change, churn or high contact volume and much more. Clarabridge insights help you make decisions, act fast, and track results. Partner with Clarabridge, whose solutions are purpose-built for customer experience and backed by an AI-powered best-in-class text analytics engine, to transcend from complexity to clarity and truly understand every customer interaction. Clarabridge is the only platform that provides a highly effective means of capturing what customers are saying.

SAP solutions go beyond traditional CRM software. In addition to core CRM functionality, they provide in-memory technology and Big Data insights to help you drive contextual, personalized customer engagement in real time – across any channel or line of business. Get the deep customer and social insights you need to make an impact in every deal – anytime, anywhere. Deliver contextual, individualized customer experiences across all channels and make every customer feel like your only customer. Provide a personalized digital shopping experience with our solutions for mobile, social, and e-commerce. Give your service reps the customer visibility and real-time problem-solving tools they need to win loyalty and cut costs.

The nature of conversations at the contact center is radically changing. With the introduction of digital technology, the conversations that come through the voice channels are of higher complexity and gravity that require a human touch. Customer loyalty in these moments is won or lost based on the human connections that are formed during these emotionally charged conversations. However, organizations struggle with consistently training their phone professionals – whether in-house, remote, or in a BPO — on the important soft skills that are now vital for success with customers. They also lack key behavioral insights to drive improvement and understand the impact for each and every customer interaction. Cogito offers an artificial intelligence coaching system for augmenting the emotional intelligence of phone professionals.