iTacit is a frontline workforce platform that connects training, compliance, communication, and day-to-day processes in one mobile-first system.
Give frontline employees easy access to the training, policies, procedures, forms, checklists, and information they need to do their jobs, wherever the work happens. Leaders gain greater visibility into completion, certifications, compliance records, and work happening across teams, locations, and shifts.
With iTacit, organizations can digitize onboarding and frontline training, manage recurring and role-based learning, track certifications and training requirements, deliver mobile SOPs and policies, and replace paper forms and checklists with connected digital workflows.
iTacit also helps teams manage safety and compliance processes including inspections, incident reporting and follow-up, corrective actions, audits, JSA/JHA workflows, and other field processes. Training, documentation, assigned actions, and records stay connected, making it easier to see what has been completed, what needs attention, and whether required follow-up has happened.
For organizations managing large, distributed, or deskless workforces, iTacit brings the tools employees use and the visibility leaders need into one platform. Reduce disconnected systems and manual tracking, strengthen compliance, simplify frontline training, and give employees a better way to access information and complete required work from the field.
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QEval is contact center quality assurance software that automates quality monitoring across 100% of voice, chat, and email interactions. Most call center QA teams manually sample 1 to 5% of calls. QEval replaces that with AI-powered speech analytics, automated quality scoring, and real-time compliance monitoring.
Core functionality: call monitoring and evaluation, agent performance management, sentiment analysis, keyword detection, customer experience analytics, coaching workflows, gamification, and 110+ dashboards with predictive analytics. Compliance monitoring covers PCI, HIPAA, and GDPR with 98% accuracy and real-time alerts.
QEval's speech analytics engine is trained on 138M+ interactions with 94% classification accuracy. The platform deploys in 30 days, not the 90 to 120 days typical of call center quality monitoring software. ISO 27001, SOC 2, PCI-DSS certified. Built by Etech Global Services for Fortune 500 contact centers in healthcare, telecom, retail, banking, and BPO.
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StoryShare Learn
Our multi-award winning mobile optimised learning and engagement app delivers the right content at the right time. Continuous learning through mobile video and quizzing, plus essential resources to your frontline workers. We're ideal for any business, especially those over 250 employees, as we can deliver at scale and at speed. We gather deep user insights to better understand the impact engagement and learning has on business results and your people. Use our multi-award winning learning & communications app to reach 100% of your workforce and achieve measurable results. StoryShare delivers better frontline performance through video, achieving outcomes that no other corporate learning and training system can. Engage your frontline workers with easy-to-access, relevant video learning & communications. Boost productivity, sales and customer ratings, and reduce absenteeism and attrition. Increase uptake of training and get actionable insights that support your KPIs.
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