Related Products
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About
Overcome the biggest challenges impacting remote contact center teams and deliver best-in-class sales and CX. Focused, engaged frontline teams start every day connected to the personalized data, actions and behaviors that enable world-class sales and service - pushing them towards excellence and away from the exit. Frontline leaders are supercharged by data-driven actions that guide their teams towards optimal performance, enabling the coverage of more associates and customers, without the additional costly leader expenses. Power high-performing frontline teams with adaptive personas that model your operation's top frontline associates and managers - revealing the winning actions, behaviors and patterns hidden in your operational big data. As associates, leaders and teams achieve higher sales, better service and offer superior experiences, their winning actions are shared across the enterprise - scaling the positive impact experienced by high performing teams.
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About
Centrical is the Workforce Orchestration System for the hybrid frontline, where people and AI agents play as one team. Across sales, service, and operations, Centrical turns a business goal into a running performance program, building the KPIs, learning, coaching, simulations, and challenges needed to turn strategy into frontline behavior, and behavior into outcomes. The system builds and runs the program across Centrical and connected systems, getting smarter with every cycle so organizations move from strategy to execution faster, while people remain in control of the decisions and judgment that matter.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Businesses in need to improve performance with a Sales Performance Management platform
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Audience
Companies looking for a software solution to drive employee engagement, learning, and performance
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Training
Documentation
Not Supported
Webinars
Not Supported
Live Online
Supported
In Person
Not Supported
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Supported
In Person
Supported
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Company InformationAmplifAI
Founded: 2014
United States
www.amplifai.com
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Company InformationCentrical
Founded: 2013
United States
centrical.com
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Alternatives |
Alternatives |
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Categories |
Categories |
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Integrations
Oracle Cloud Infrastructure
Supported
Salesforce
Supported
Amazon Connect
Supported
Cogito
Supported
DealerSocket
Supported
Five9
Supported
Genesys Cloud CX
Supported
Google Cloud Platform
Supported
Hg Mercury CRM
Supported
HubSpot CRM
Supported
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Integrations
Oracle Cloud Infrastructure
Supported
Salesforce
Supported
Amazon Connect
Not Supported
Cogito
Not Supported
DealerSocket
Not Supported
Five9
Not Supported
Genesys Cloud CX
Not Supported
Google Cloud Platform
Not Supported
Hg Mercury CRM
Not Supported
HubSpot CRM
Not Supported
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