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About

Overcome the biggest challenges impacting remote contact center teams and deliver best-in-class sales and CX. Focused, engaged frontline teams start every day connected to the personalized data, actions and behaviors that enable world-class sales and service - pushing them towards excellence and away from the exit. Frontline leaders are supercharged by data-driven actions that guide their teams towards optimal performance, enabling the coverage of more associates and customers, without the additional costly leader expenses. Power high-performing frontline teams with adaptive personas that model your operation's top frontline associates and managers - revealing the winning actions, behaviors and patterns hidden in your operational big data. As associates, leaders and teams achieve higher sales, better service and offer superior experiences, their winning actions are shared across the enterprise - scaling the positive impact experienced by high performing teams.

About

Centrical is the Workforce Orchestration System for the hybrid frontline, where people and AI agents play as one team. Across sales, service, and operations, Centrical turns a business goal into a running performance program, building the KPIs, learning, coaching, simulations, and challenges needed to turn strategy into frontline behavior, and behavior into outcomes. The system builds and runs the program across Centrical and connected systems, getting smarter with every cycle so organizations move from strategy to execution faster, while people remain in control of the decisions and judgment that matter.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Businesses in need to improve performance with a Sales Performance Management platform

Audience

Companies looking for a software solution to drive employee engagement, learning, and performance

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Not Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Company Information

AmplifAI
Founded: 2014
United States
www.amplifai.com

Company Information

Centrical
Founded: 2013
United States
centrical.com

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Engagedly

Engagedly

Engagedly Inc

Categories

Categories

Integrations

Oracle Cloud Infrastructure Supported
Salesforce Supported
Amazon Connect Supported
Cogito Supported
DealerSocket Supported
Five9 Supported
Genesys Cloud CX Supported
Google Cloud Platform Supported
Hg Mercury CRM Supported
HubSpot CRM Supported
Microsoft 365 Not Supported
NiCE CXone Mpower Supported
SAP CRM Supported
SAP Document Center Not Supported
SAP Store Not Supported
Tableau Supported
Twilio Supported
Verizon Cloud Not Supported
Workday Extend Supported
Zendesk Supported

Integrations

Oracle Cloud Infrastructure Supported
Salesforce Supported
Amazon Connect Not Supported
Cogito Not Supported
DealerSocket Not Supported
Five9 Not Supported
Genesys Cloud CX Not Supported
Google Cloud Platform Not Supported
Hg Mercury CRM Not Supported
HubSpot CRM Not Supported
Microsoft 365 Supported
NiCE CXone Mpower Not Supported
SAP CRM Not Supported
SAP Document Center Supported
SAP Store Supported
Tableau Not Supported
Twilio Not Supported
Verizon Cloud Supported
Workday Extend Not Supported
Zendesk Not Supported
Claim AmplifAI and update features and information
Claim AmplifAI and update features and information
Claim Centrical and update features and information
Claim Centrical and update features and information