Business Software for ISL Light Remote Desktop

SuperOps is the AI-native unified platform for modern MSPs and internal IT teams. It replaces the typical four-to-six-tool IT operations stack - PSA, RMM, helpdesk, MDM, asset tracking, network monitoring, patch management and IT documentation - with a single, built-as-one platform on a shared data layer. That architectural choice is what makes the rest of the platform work, particularly its agentic AI. Monica AI, SuperOps' intelligence layer, was designed alongside the platform from day one. It triages tickets, surfaces patch and CVE risks, drafts worklogs, suggests knowledge base articles, and increasingly handles fully autonomous workflows for routine work. SuperOps supports Windows, macOS, Linux, iOS, iPadOS and Android, integrates with the IT and MSP ecosystem (Slack, Teams, Azure AD, Okta, QuickBooks, Xero, Bitdefender, SentinelOne and more), and bundles Splashtop and ISL Online remote access free. Transparent pricing, fast deployment, founder-led product investment.

Automate deployments, nerd out on reports, instantly access remote devices, and address vulnerabilities in as little as one click — all from a single, intuitive console. PDQ Connect takes care of your environment so you can spend more time focusing on the things that truly matter. Like naps. —Deploy quickly— Effortlessly deploy software, files, and configurations using prebuilt or custom packages. Automate deployments to keep devices updated and secure. —Secure your environment— Discover critical CVEs and resolve threats in as little as one click. —Gain instant remote access— Enjoy remote desktop functionality, complete with unattended access, multimonitor support and secure file transfer. —Generate and schedule reports— Track installed software, hardware age, manufacturer models, and much more. —Access comprehensive support— US-based support for when you need a human, an extensive Knowledge Base for when you don’t.

Freshdesk (a product of Freshworks Inc.) is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity. Freshdesk unifies channels, conversations, AI capabilities, customer insights, and advanced ticketing into one place in the Freshdesk Command Center so agents are ready to resolve complaints. With Freddy, People-first AI, customer service teams can take AI agents live in minutes to fully resolve complex and simple queries, get response and resolution assistance from AI copilot, and stay ahead with AI insights. Freshdesk also comes packed with advanced workflows, automations, and self service so you can easily set up and scale customer service on any channel–whether you’re a support team of 10 or 500. Freshdesk is quick to set up, easy to use, and designed for rapid impact—it delivers 225% ROI, 95% omnichannel first contact resolution rate, and up to 80% resolutions with AI agents.

Bitrix24 replaces a fragmented app stack with a single workspace combining CRM, project management, and collaboration tools. Trusted by 15 million companies, Bitrix24 brings all business operations into one central hub. The CRM manages lead tracking, automated pipelines, and an omnichannel contact center. For daily teamwork, Bitrix24 provides chats, HD video calls, shared calendars, corporate mail, and document co-editing, alongside Kanban boards and Gantt charts to track project dependencies. CoPilot AI assistant is embedded throughout the platform and serves as a secure assistant that handles routine writing, summarizes long client conversations, creates tasks from notes, and helps teams work faster. A generous free plan supports unlimited users. For growth, flat-rate pricing charges one fixed fee for the entire company, eliminating per-user costs. The mobile app gives remote access, while the self-hosted edition deploys on private servers with open source-code access.

Remote access tools can be messy—different clients, unmanaged credentials, and no clear visibility. Remote Desktop Manager changes that. It centralizes all your remote connections in one place, with support for RDP (Remote Desktop Protocol), SSH (Secure Shell), Telnet, VPNs (Virtual Private Network), and many other protocols. Users get cross-platform access from Windows, macOS, Linux, and mobile. Sessions can be launched in 1 click, while credentials are stored in shared or personal vaults. All activity is tracked, and role-based access control ensures least-privilege enforcement. The Remote Connection & IT Management package enhances RDM with Devolutions Gateway for secure, just-in-time tunnels; Hub or Server for credential storage; and session audit logs to meet compliance requirements. Everything integrates seamlessly through RDM’s interface. It’s a streamlined, policy-driven solution for IT teams that want full control over remote access without bouncing between tools.

Customize, extend, and unify experiences for your growing business with the Freshworks Neo Platform. Work is about to get a whole lot faster and easier. Secure, easy to use, and endlessly extendable, the Neo Platform is built to power your business. Create, connect, customize, and innovate–all with the Neo Platform. Create custom workflows and applications to meet your unique business needs. Set up custom objects, automate workflows, and build powerful apps fast. Scale fast with a marketplace of more than 1,200 apps. Harness native integrations to connect with ease. Join the developer community to build on great ideas. Our Neo Platform is built to grow, so you’ll always have a secure, unified experience. Gather actionable insights across apps. Simplify admin tasks. Bring customer context to every interaction.

Digitize your workflows - they'll love you for it. Your company can be more productive and your people more engaged. ServiceNow makes work, work better for people. Transform old, manual ways of working into modern digital workflows, so employees and customers get what they need, when they need it—fast, simple, easy. ServiceNow delivers digital workflows that create great experiences and unlock productivity for employees and the enterprise. We simplify the complexity of work on a single, enterprise cloud platform. The Now Platform: The intelligent and intuitive cloud platform for work. Choose from our workflows or build your own apps. Built on the Now Platform, our product portfolio delivers the  IT,  Employee, and  Customer Workflows that matter with enterprise solutions to help drive every part of your digital transformation. Create the great experiences you want and unlock the productivity you need, now with native mobile capabilities for everyday work across the enterprise.

Empower your IT team with a single all-inclusive cloud platform, designed for ITIL-aligned service delivery. Transform legacy ways of working into modern intuitive workflows, empowering teams to deliver excellent service to customers and employees repeatedly. Standardize your processes and gain valuable analytics to align IT to the business needs in a single all-inclusive, unlimited ITSM software solution. Centralize your workflows, create a single space for your ITSM software. HaloITSM blends ITIL best-practices with a fresh, flexible approach so you can improve your service management whilst maintaining an outstanding user experience. Customers worldwide across numerous sectors rely on HaloITSM to drive their IT Service requirements. See how they have transformed their daily processes with our case studies.

Datto’s Autotask Professional Services Automation (PSA) is a powerful and intuitive cloud-based PSA platform providing a singular view of the entire business - enabling MSPs to centralize business operations and make data-driven decisions to improve service, productivity and profitability. Autotask PSA allows MSPs to run all aspects of their business at peak efficiency. It combines all the mission-critical tools necessary to run a managed services business. Autotask PSA centralizes operations and provides instant understanding through customizable dashboards and widgets, enabling you to make data-driven decisions. Autotask PSA does not require extensive testing, maintenance, or updates and has a proven track record of consistently delivering 99.99% uptime and unmatched security. PSA is the central hub for any MSP providing a single pane of glass view across the business and increasing efficiency through automating workflows.

Help Desk for Managed Service Providers. Customer Service and Device Management. Managed Service Providers (MSPs) are faced with monitoring and servicing increasingly large and complex IT infrastructures. Clearly, automating these processes, as much as possible, helps to minimize any downtime of the customer’s infrastructure and reduce inconvenience. Just providing a Help Desk portal to customers is no longer sufficient to be competitive in the market; a complete tool is needed to manage the different aspects of a Service Provider’s business. Thanks to our IT Asset Management, you get a complete and unified view of the devices managed at your customers’ location; their infrastructure, such as IP addresses, subnets, network devices, of installed software and operating systems. The Service Desk tool allows you to manage contracts and deadlines, as well as respect SLAs. You can also involve salespeople to inform them of the client status.

Your users buy new devices and apps, and access your network from anywhere, at anytime. Manage your IT before it gets out of control. LanScope Cat allows greater visibility into your assets and how users actually use them. User activity monitoring is complex, but LanScope Cat records “who” did “what” “when” on “which device” in one dashboard. If some operational violation that could be an information leak occurs, such as writing a customer list to a USB, a warning is displayed to the user, and the illicit operation is prevented. Monitor your onsite and remote workforce with LanScope Cat. IT devices can typically be hard to manage and secure—and cause a host of problems for IT managers! LanScope Cat is able to lower the overall security risk by providing a solution to the age-old problem; LanScope Cat protects devices, applications, and data, while delivering actionable insights into user behavior.

PST files are often used by end-users as personal email archives. As a result, they are typically scattered widely across end-user devices and network storage, which makes them notoriously difficult to discover and manage consistently or effectively. Thanks to improvements to Microsoft Exchange and Office 365, your users no longer need to store data locally within PST files. However, legacy PST files still contain important data that you need to bring back under control. Barracuda PST Enterprise is designed specifically to help you address this challenge. You may have many terabytes of data stored in PST files located on end-user devices and on network servers. And these files are notoriously unreliable, since they are often corrupted and easily misplaced. The costs associated with storing, securing, and managing these large files, in terms of both system resources and IT administrative overhead, are significant.

Remote access and support solution compatible with Windows, Mac, and Android. Easily connect with your employees and customers across various devices. Secure, ready-to-use, compliant, with stunning visuals, and steady remote connection.

Easily and securely connect to your user’s device to access files, manage applications, and troubleshoot issues, no matter where you are. Efficiently manage the daily IT support needs of your users remotely. Get instant remote connectivity to save time, effort, and money. Provide quick and reliable remote support to your users. Integrated in the Business Hub platform and uses the same Avast agent. No need to install new software. Use the Business Hub to quickly connect to your Windows and Mac devices wherever there’s an internet connection. Help your users quickly and efficiently resolve issues in real-time with multiple tools, utilizing a viewer. View audit information to see which admin connected to each device, the session duration, and session notes. Remotely connect to any Windows or Mac device to install new software, troubleshoot issues, switch users, and more. Send log files and receive software updates to troubleshoot and resolve problems quickly and effectively.

Leveraging API feeds from your existing tools, validate your controls are correctly deployed and functioning across every cyber asset. Our clients come from all industries, from legal to finance, charities to retail. We are trusted by leading organizations to discover and protect their valuable cyber assets. Create a highly accurate device inventory by connecting to your existing systems via API. When issues arise the workflow automation engine can trigger actions via a webhook. ThreatAware provides clarity of the security control health of your cyber assets in a clear and simple design. Gain a macro view of your security control health regardless of how many controls you are monitoring. Generated from any field from a device, allows you to quickly group your cyber assets for monitoring and configuration purposes. When your monitoring systems accurately depicts your live environment, every alert is real.

BMC Helix ITSM is an integrated, AI-driven service management platform designed to improve support outcomes, speed resolution, and modernize IT operations. It uses agentic AI to automate tasks, surface insights, and guide service teams with intelligent recommendations. Unified knowledge management and conversational assistants enable faster, more accurate responses for both agents and end users. AI-powered incident clustering and risk analysis help organizations detect issues earlier and reduce change-related failures. With integrated discovery, AIOps insights, and seamless collaboration across service and operations teams, Helix ITSM ensures proactive, data-driven decision-making. The result is a more resilient service environment with dramatically improved efficiency, productivity, and user satisfaction.

Transform IT service delivery for your modern workplace. Simplify modern workplace management and achieve digital transformation with Microsoft Intune. Create the most productive Microsoft 365 environment for users to work on devices and apps they choose, while protecting data. Securely manage iOS, Android, Windows, and macOS devices with a single endpoint management solution. Streamline and automate deployment, provisioning, policy management, app delivery, and updates. Stay up to date with a highly scalable, globally distributed cloud service architecture. Leverage the intelligent cloud for insights and baselines for your security policies and configuration settings. Help safeguard data when you don’t manage devices used by employees or partners to access work files. Intune app protection policies provide granular control over Office 365 data on mobile devices.