Best Customer Feedback Software in Asia - Page 3
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Compare the Top Customer Feedback Software in Asia as of November 2024 - Page 3
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1
Mopinion
Mopinion
All-in-One User Feedback Software for Digital Channels. Mopinion helps digital enterprises listen, understand, and act across all digital touchpoints (web, mobile, and email). Mopinion enables its users to create customisable online feedback forms (including various CX metrics such as NPS, CES, and CSAT) and trigger them based on rules such as mouse movement, time on page, exit intent and much more. It also includes comprehensive visualisation in customisable dashboards as well as text analysis and smart labeling capabilities. To act upon feedback or collaborate among members of your digital team, users can make use of proactive alerts, role-based views and connect to PM tools such as Trello or Asana. +Customisable feedback forms +Real-time statistics +API integrations +Various CX metrics +Text analytics +Advanced reporting capabilities Pricing for Mopinion starts at $35 (USD)/month.Starting Price: $229/month -
2
Prodsight
Product Insight
Deeply understand customer feedback across all channels - from support tickets to reviews. Combine your support tickets, reviews, surveys, NPS and other customer feedback into a single repository. Get each piece of feedback automatically analyzed for topics and sentiment based on your custom taxonomy. Get real-time insights around customer issues and requests and drive measurable improvements to your CX. Bring all your feedback to one easily accessible place from all your favorite tools. Analyze your support tickets, reviews, surveys and other customer feedback automatically. Prodsight automatically scans your conversations and surfaces the most important topics that you should be tracking. Our AI suggests topics such as pricing complaints, technical issues and cancellations. Create your own custom topics to track specific elements or features of your platform. Use sub-topics to drill-down into topics to identify underlying issues.Starting Price: $100 per month -
3
Emojics
Emojics
Emojics is an incredibly fast and easy way to engage with your users and learn from them. Allow your users to give you useful feedback in a quick and accessible way with fun reactions. Get more user feedback, effortlessly and faster to analyze your data better. Analyze your users' feelings in real time and see what content or products are liked the most by them. - Get more leads & feedback from your users based on their feelings - Reaction buttons make giving & getting feedback fun for users and easy for companies - Analyze the users’ feelings and see which content or products are more successful among your audience - Get fresh data that will help to improve your content or products & increase your growthStarting Price: $14.00/month -
4
SmileBack
SmileBack
SmileBack® is the only customer feedback system designed specifically for MSPs, and focused exclusively on customer satisfaction. Receive instant feedback so you can save time, optimize your service and improve your client experience. Understand how your customers feel about your service with a customer feedback system built on Customer Satisfaction (CSAT) and Net Promoter Score (NPS). With quantitative and qualitative customer insights, you can start using data to improve the efficiency of your operations, retain more customers and expand the reach of your business. Collect and analyze survey responses to improve your quality of service and operational efficiency. Address service gaps and replicate airtight processes by identifying pain points and customer wins, fast. Integrate seamlessly with your existing system and automate repetitive tasks. We make it easy for SmileBack® to become a part of your daily workflows so there’s fewer barriers to success.Starting Price: $58 per month -
5
Refiner
Refiner
Refiner is a customer survey tool built specifically for SaaS, eCommerce and Membership sites. Ask your users any question while they are using your product with our beautiful & simple survey widgets - on brand and perfectly timed. Refiner integrates into your existing marketing & sales stacks seamlessly. Our integrations allow you to sync survey responses to the tools you already use in real time. Your CRM, email marketing automation platform, your backend API or good old Excel. Refiner helps you to understand who your users really are, what they need and how you can help them achieve their goals. Get started for free today and increase conversion & retention rates with better customer data.Starting Price: $29 per month -
6
Upvoty
Upvoty
Instant feedback. Instantly better products. Turn user feedback into actionable product optimizations! Feedback boards with feature voting. Private or Public boards where you can work on user feedback. Share your progress on feedback and show your users what's next! They'll love you! Share your latest launches and updates.Starting Price: $15 per month -
7
Feedbackify
Feedbackify
Collect real-time feedback from your website visitors. Feedbackify is the quickest and easiest way to receive private feedback from your website visitors. Protect your brand by being the first to know about problems with your website. Gather ideas and suggestions from your most valuable asset, your visitors. Measure and improve visitor satisfaction by continuously listening. For you, 30 second signup and 5 minute integration. For your site visitors, instant feedback process with no registration required leads to vastly lower feedback drop-out. Everything you need & nothing you don't. We believe that customer's conversations with providers should always, in the first instance, be conducted in private in order to protect both your brand and just as crucially, your customer's privacy. Do you really want YOUR visitors to leave YOUR site in order to give feedback about YOUR products and services? With Feedbackify, we keep your visitors right where they belong - on YOUR site.Starting Price: $19 per month -
8
Saber Feedback
Saber Feedback
A feedback button for your website. Fix urgent bugs, improve your user experience and surface great customer ideas. All with a simple feedback button you can add to any web page. Screenshot functionality included. Simplify your feedback process with a visual feedback tool that works direct on your website. Hear directly from your users, without endless email chains and overloaded ticketing systems. Users can show you exactly what they think with screenshots as well as text. They can quickly contact you without leaving the page they are on. Get the exact feedback you need with customizable feedback forms. Your customers are usually the first to encounter bugs and UX problems. Make it easy for them to give you direct visual feedback as soon as they spot a problem. Details such as their operating system, browser name and version and any Javascript errors are automatically included, to save you time.Starting Price: $29 per month -
9
Emotics
Adoreboard
Emotics is an emotion analytics platform that turns text data from customer and employee feedback into business answers. Emotics assigns emotions and themes into strengths, weaknesses, opportunities and threats so you can take a strategic view of your customer or employee experience. Automatically generates benchmarks to generate insights on how you compare to competitors and the specific aspects of CX that you need to improve or optimize. Provides a window into the causes of emotional responses by providing a warning system for emotions that provoke actions. Measure the intensity of emotion expressed by customers across 8 emotion indexes and 24 emotions to pinpoints emotions driving themes that damage or improve the perception of CX. Enables a 360° view of customer by connection with NPS, CSAT, product reviews, social data and tools like SurveyMonkey and Zendesk. Emotics makes sentiment analysis redundant and goes further than NPS.Starting Price: $289 per month -
10
SentiSum
SentiSum
SentiSum uses machine learning to tag and categorize all your customer contact channels with unparalleled accuracy and granularity. Make your customer's voice truly actionable and accessible with our customizable insights dashboard. SentiSum is built using machine-learning-based NLP. It's designed to understand and tag customer contacts in a way that's accurate. You can trust SentiSum tags to underpin strategic change across your business. Extract granular, actionable insight from customer conversations. Route and prioritize tickets based on their topic and sentiment. Understand the topic and sentiment of 100% of CSAT & NPS surveys. Automatically turn angry reviews or social comments into tickets. SentiSum makes your ticket tags accurate and granular and then turns those tags into easy-to-access insight. You'll be able to back up new projects using quantitative data and be confident they'll have a big impact on customers. Automate tagging and simplify contact reporting.Starting Price: $1,051.76 per month -
11
Salesforce Feedback Management
Salesforce
Unify your feedback data with Salesforce data by mapping survey responses back to any Salesforce object. Resolve customer issues by automatically triggering follow-ups with the appropriate person or team based on a single response. Create personalized survey experiences by merging Salesforce data such as a case number or service rep’s name directly into your survey questions. Enhance the world’s #1 customer service software with feedback data. Create Lifecycle Maps to account for different types of customer journeys. Customize each journey by identifying key stages of interaction where feedback is most valuable, and align specific surveys to those moments of interaction. Meet your customers where they are by surveying them immediately after service interactions to ensure you are gathering accurate feedback. With Salesforce Feedback Management, you can survey customers across various channels including email, post-chat, SMS, WhatsApp, Facebook, third-party websites, and in-app.Starting Price: $ 300 per 1,000 responses -
12
Emozo
Emozo Labs
Emozo’s DIY SaaS Research & Feedback Collection platform uses behavioral and emotional insights to help you drive the right decisions for all digital content. Emozo’s platform helps you go beyond traditional customer data analytics and delve into customers’ hearts and minds to understand the effectiveness and impact of all digital content. You can use Emozo to test the effectiveness of ads, applications, streaming media content, and the likes, on any channel – web, mobile, social media, TV, etc. Emozo’s novel method of combining unconscious (attention and emotion) and stated (survey) responses helps you understand the effectiveness of all digital content very quickly. Emozo leverages AI to enable qualitative research at scale and with speed on customers' devices. Emozo supports iterative design-development processes and offers fully secure data protection for you and your customers.Starting Price: $750 per month -
13
Olvy
Olvy
Stay on top of user feedback, and changelogs, and close the loop 1:1 with your users. Analyse, understand, (and even follow up) on user problems. Align everyone on the plan of action. Improve feature awareness and adoption with an announcements hub. Analyze and identify patterns using our AI. always build the right thing. Send 1:1 messages to your users whenever you ship something they asked for. Convert your insights into tasks for your team. Bring your important announcements directly in-app. Personalize to match your UI, no code is required. Make it easy for your users to browse your past feature updates at their leisure by hosting them on a dedicated site. Improve feature adoption, build a shipping cadence, build trust and credibility, and a lot more. Olvy was built from the ground up by an experienced team with security, privacy, and compliance prioritized from day one. Our system is designed to keep your and your users' data secure.Starting Price: $24 per month -
14
FeedBear
FeedBear
No more spreadsheets and messy Slack channels. With FeedBear, you can centralize feedback, ideas and feature requests, quantify them, plan your roadmap, and improve new feature adoption and retention. It's so simple you can start collecting customer feedback in just minutes. Use your logo and colors, and set it up on your own domain. Add custom CSS. We keep things simple, intuitive, and fast. Try our feedback board. FeedBear helps you listen to your customers, collect ideas and feature requests, prioritize them, and then keep customers in the loop. Collect ideas, feature requests, and feedback all in one place. One for feature requests, one for bugs, etc. Keep requests neatly organized. Users can post their requests and upvote existing ones. And if there are duplicate requests you can merge them seamlessly. Keep customers engaged with updates on your progress. Send automatic status updates as you work on your product.Starting Price: $29 per month -
15
Noora
Noora
Noora has everything you need to collect, clarify and prioritize product feedback from your users and teammates. Allow your users to vote on feature requests to see which pain points are the most important for your product teams to fix next. Go beyond simple feature voting by engaging with user feedback and discussing the problems that your users are actually trying to solve with your product. Easily overview and manage all feedback in one place. Tag, label, merge and respond to suggestions and comments from your users in the dedicated admin view. Ditch those messy spreadsheets. Reduce churn by making it simple for your users to understand your product vision. Your roadmap is created automatically as you set the status of feature requests from your users and your own teams. Decide on the columns/statuses that best describe how you will ship value to your users. When you mark features as completed, we'll automatically notify all of your users who have requested the idea.Starting Price: $29 per month -
16
Marcom Robot Customer Feedback Tool
Marcom Robot
Collect and analyze customer feedback with online CSAT, CES, and NPS surveys. Marcom Robot customer feedback software makes it easy for you to gauge customer sentiment, quantify customer loyalty, and get to know how your customers really feel about your products, services, or interactions with your team. Not all customer feedback tools were created equal. Marcom Robot provides the features you need, the UX you'll love, and the pricing options you can afford. Moreover, with Marcom Robot, you get both one-question and multi-question surveys. All-in-one customer feedback tool, create, launch, analyze, and act upon customer feedback. Create and launch one-click customer surveys in minutes. Use smileys face, thumbs up/down, stars rating, and other engaging formats. Use our survey builder to create multi-question surveys with single-choice, multiple-choice, yes/no, radio, and other types of questions. Ready-to-launch CSAT, CES, and NPS survey templates.Starting Price: $16 per month -
17
Lookup
Lookup
Build AI chatbots that can learn your data and get smarter with every convo. Lookup lets you build AI chatbots with long-term memory, so you can train AI to handle customer support queries, onboard new hires, and much more! Our AI chatbots remember every conversation and get smarter over time. Add a link to your website or upload documents directly. Your AI chatbot will learn it and be able to answer questions about it. Give your chatbot a name, and choose the tone of voice. Heck, build a chatbot that talks like a pirate! Lookup is free while in beta. All we ask is that you share your feedback with us so that we can build an amazing product for you. Create forms for all purposes in seconds. Without knowing how to code, and for free! Tally is a new type of form builder that works like a doc. It makes form building easy and offers tons of powerful features for free. We make form building accessible to everyone. Explore, pick, and customize templates to your needs.Starting Price: $20 per month -
18
RateMyService
RateMyService
Make your surveys fun, intuitive, and unique to your brand and vision. We have the fastest setup process in the industry, which means you can get customer feedback quickly. Embed them directly in your existing email with a click of a button - our solution is copy & paste simple. Every email becomes a channel for your customer to give you feedback & help you grow. Responding to feedback is critical to maintain healthy client relationships and prevent dissatisfaction. Display your survey and call-to-action in the language of your choosing. It's important to know how well you are doing. Your Reporting tab is the place where all your stats live.Starting Price: $30 per month -
19
Greenlight
Greenlight
With Greenlight, simply visit a URL, drop a comment and you’re done. No more wading through unclear, unactionable feedback. Greenlight makes it so easy to post comments, our users can’t stop posting them. The average number of comments for a single URL is 96. Greenlight supports responsive and mobile projects. Unlike other apps out there, you can use it to leave comments on any device size. We automatically detect those sizes and categorize comments accordingly. Greenlight tracks the individual HTML element your comment is tied to. If this element changes or disappears, it gracefully falls back on the screenshot of the comment it took. Works like magic. Teams that develop and design anything for the web. Greenlight helps you get rid of the design gap. You comment on the actual product your end users are going to use, this makes feedback loops so much easier.Starting Price: $99 per year -
20
Feedback Farm
Feedback Farm
Get feedback from your customers and make your SaaS app better. Be transparent with your user and show them your feedback board. Listen to them with an upvote feature. The provided API will make it super easy for you to create your own widget and start getting feedback. With user identification, you will be able to get back to your customer and then close the feedback loop. Everything you need to get started with Feedback is in the box. However, with Zapier you'll be able to create custom workflows.Starting Price: $9 per month -
21
FeatureShift
FeatureShift
Use FeatureShift to easily gather feature requests and bug reports. Maintain a public roadmap and keep customers in the loop. Avoid building features your users don't want. This saves you time and money. Collect upvotes to find out which features to focus on. Maintain a public roadmap and let your users know via changelog when updates are deployed. It's hard to tell what your users actually want and expect from your product in the long run. So why not ask them? Manage customer requests and bug reports in an efficient and organized manner. See which submissions have the most upvotes and focus on them. Make your users happy and ship features with confidence. We don't want to be just another tool that tries to do everything but then loses focus with a bloated backend. Instead, we focus on what matters most to make it easy for you to collect feedback and maintain a customer-friendly relationship.Starting Price: €5 per month -
22
Kaleido
Kaleido
Turn user pain points into product decisions that matter. Four steps to meet your team's needs. From raw ideas to actual results. Collect quantitative and qualitative user data in a unified workspace. Convert 1000 user feedbacks into 10 projects or features using AI pattern recognition and atomic research approaches. Use Kaleido's automatic reports to identify the most critical projects to work on. Help team members understand the idea behind each product task. Analyze input and identify patterns. Let Kaleido's AI help you. Simplify user data structures, consolidating 1000 ideas into 50 projects. Once patterns are identified, access all relevant user data gathered inside. Make informed decisions about which areas of your product to focus on. Determine which points are most frequently highlighted by your users. View the overall data of your user base. Identify trends in the issues. See the important user data.Starting Price: $120 per month -
23
ClientZen
ClientZen
All your customer feedback is automatically consolidated and transformed into actionable insights with AI. Consolidate scattered feedback across all channels and teams (sales, support, customer success). Never miss a valuable insight again. Save hours by replacing the slow feedback analysis process with fully automated tagging that you can control. Easily measure if your latest release causes happiness or complaints. Understand the timeline evolution of a problem with each iteration. Spot emerging trends and potential customer pain points on the rise. Validate the topics that matter the most for any of your customer segments. All your feature requests are counted, tagged automatically and made even more powerful with advanced sentiment analysis. Understand how your product updates solved a problem or improved a pain point through feedback from your customers. ClientZen helps you answer questions faster, so you can focus on the vision.Starting Price: €100 per month -
24
FullSession
FullSession
Track clicks, taps, mouse movements, and hovers to visualize user frustration and help you improve your digital customer experience. Go beyond static heatmaps and track dynamic elements such as pop-us, hidden items, drop-down menus, etc. Understand the UX complexity of your mega-menus through our interactive heatmaps and remove user frustration to increase conversion. Never miss any click, scroll, hover, and identify key elements that capture users’ attention. Measure sentiment across different pages and target groups. Connect quantitative and qualitative insights. Collect and analyze your NPS score and get real-time feedback. See why users are unhappy by viewing session recordings for low feedback scores. Get insights behind every user action every step of the way. Utilize dynamic and interactive website heatmaps to see where users drop out. Increase conversion rates, fix issues, and segment optimize for better growth.Starting Price: $39 per month -
25
Anecdote
Anecdote
Uncover bugs and UX issues from your reviews, receive instant Slack alerts for any feedback topic, and analyze 65+ customer feedback sources with NLP. Instant discovery of bugs found in your customer feedback. Anecdote vigilantly tracks your customer feedback across every source, from App Store reviews to support messages. We're on the lookout for any mention of bugs. Our proprietary natural language processing engine delivers the most accurate clusters from your customer feedback, supported by secure on-prem processing to guarantee the safety of customer data. Enable real-time notifications for key customer feedback insights and anecdotes sent straight to your Slack channels or team email addresses. Simply set the frequency and search term. Our search tool sifts through all your customer feedback, from support to reviews, to find exactly what you're looking for. Perfect for product research and validating hypotheses.Starting Price: $499 per month -
26
Seven24
Seven24
Capture real feedback when users interact with your product. Our AI then turns it into actionable tasks. Gather direct insights from customers. Address issues quickly and privately while celebrating positive feedback publicly. Topic modeling turns feedback into prioritized tasks, sorted by feedback volume. Provide a link or CSV file during onboarding, and we'll turn your feedback into tasks. Use sentiment analysis to guide positive feedback to review platforms. Analyzing thousands of hours of recordings used to be impossible without a massive team. Seven24 collects and analyzes feedback to determine sentiment. Positive feedback prompts users to leave reviews on platforms like Google Maps and Trustpilot. Negative feedback generates actionable tasks in your dashboard, helping you address issues quickly and earn customer loyalty. Analyzing thousands of hours of feedback used to require a large team. Now, with Seven24’s generative AI, the process is effortless.Starting Price: $49 per month -
27
Aptitude
Aptitude
Let our AI conduct and analyze conversations with hundreds of customers, delivering the depth of an interview at the scale of a survey. Replace manual research methods with AI-moderated interviews and understand your customers at speed and scale. Customize your own AI interviewer by building your own discussion guide, adding moderator instructions, and adding relevant files about your study. Conduct hundreds of interviews at once. Our AI interviewer engages participants in meaningful conversations and delves deeper to uncover the reasoning behind their responses. Effortlessly summarizes transcripts, identifies key themes, and delivers actionable insights to help you make informed decisions that drive business growth. Aptitude offers a range of use cases to fully understand your customers, inside and out. Get deep qualitative and quantitative feedback on new products. Automatically interview churned users so you can get feedback immediately.Starting Price: $99 per month -
28
AskNicely
AskNicely
Measure and improve the customer experience with AskNicely, an innovative, real-time customer feedback solution based on the Net Promoter Score (NPS). AskNicely makes it easy for brands and businesses to collect feedback via one-touch surveys, share real-time insights with the team from the front line to the CEO, and empower the team to take immediate action based on customer feedback. AskNicely also integrates with the top tools businesses use every day. -
29
Qualtrics XM for Customer Experience
Qualtrics
Gain and retain the right customers with Qualtrics XM for Customer Experience, the world’s most agile marketing platform for customer experience strategy improvement. Qualtrics XM for Customer Experience is focused on helping enterprises increase customer loyalty while reducing customer churn. To achieve this, the platform offers tools that: measure the customer experience and establish baselines, prioritize and predict customer trends, and track progress against baselines to optimize success. Qualtrics XM for Customer Experience is the world’s most agile platform for customer experience improvement, making it easy for companies to monitor, respond, and improve every touchpoint along the customer journey. Qualtrics XM for Customer Experience helps organizations create conversations with customers and measure their experiences across all touch-points, prioritize and predict key experience drivers, and drive action throughout an organization. -
30
KePSLA
KePSLA
KePSLA works with hotels and the hospitality industry to provide guest feedback solutions, social listening tools, deep guest analytics & competition watch. Our solutions helps our customers to better understand their guests and thus hyper personalize the product and services. We guarantee ROI on our solution within 60 days of installation and a noticeable positive impact on your bottom line. Our solutions cover the entire spectrum of the traveler journey from creating inspiration, helping in research, improving the booking process, enhancing travel experiences & influencing advocacy. Power your business with our Review Intelligence solution. Manage your online reputation, grow your reviews on sites that matter to you most, deep dive into guest reviews and understand your hotel performance by the department.