Best Customer Experience Software in Canada - Page 17

trustMinder is a cloud based Voice of the Customer platform and is used to measure customer experience for brands and state agencies. One of the most important aspects of customer experience is trust. Without trust, customers take their business elsewhere. With trustMinder we’ll help you mind that trust and keep a finger on the customer experience pulse 24×7. Using state of the art methods to collect and interpret feedback trustMinder helps you turn the humble survey into invaluable customer insights. Capture feedback from any channel and turn it into actionable insights. Using real-time text analytics and machine learning you can quickly understand the ‘why’ behind a CX score. Create dynamic insightful reports that clearly present CX metrics along with business events and operational data. Identify customer issues in real-time and close the loop in real-time.

AI-based quality audit as a service for insurance, healthcare, consumer banking, & retail with 100% data security. Automate all QA parameters across customer interactions on phone, email, chat & social channels. Contiinex cloud-based dialer with inbuilt WhatsApp/voice/SMS bot capabilities can now help your agents engage seamlessly with their clients for both inbound & outbound campaigns. Get a centralized dashboard with a 360° view of your business process. With Contiinex WhatsApp business API, you can automate your customer process for sales, service, or support for marketing, pre-purchase, or post-purchase engagement. It is supported by a unified dashboard giving an in-depth view of all your customer engagement metrics. With Contiinex you can now monitor 100% of all customer interactions for both voice & non-voice as against a sample of 1-2% quality audits. Eliminate fraud by accessing risk at the right instance & improve process efficiency.

• Categorize Themes • Visualize Results • Topic-Level Sentiment Analysis • Powered by Collaborative AI Caplena is a customer feedback tool that uses augmented intelligence to help market researchers, CX professionals, and consultants uncover deep insights from their open-ended text. Caplena’s story began when co-founders, Maurice and Pascal, realized that most market research firms that handle customer feedback face the same issue: Too many open ends and not enough time to accurately analyze them. Since its inception in the Spring of 2018, Caplena has analyzed over 50 million responses, with 120 new projects added each week. Today Caplena is the text analytics tool of choice for over 100 companies in more than 15 countries, boasting customers such as Swisscom, eBay, DHL, Coop, and Joyn.

Catapult your marketing with gamification. Meet CataBoom, your gamification experts. Our gamification platform is adaptable to your varying needs. From full-featured design to easy-to-use templates, we offer the industry’s most robust gaming platform without a hefty price tag. The CataBoom gamification platform has been used to create over 250 million engagement experiences by some of the largest and most respected brands in the world. Our gamification platform couldn't be easier to design and deploy. Hundreds of templates. Mere hours to execute. Simply select your game experience and upload your brand assets, no coding is required! We designed our gamification platform so that you can create digital experiences that can be combined in unlimited ways. Our prize engine allows you to incentivize and reward your target audience, on time and on budget. An on-the-move audience demands multiple touchpoints. Create your game once; deploy everywhere to drive participation and engagement.

The Customer Experience Platform by IC aims to help businesses drive customer loyalty and growth. By offering a comprehensive CX solution that taps into a highly-engaged and verified community of loyal customers. By using this platform, customers can access faster, more reliable insights with better response rates compared to other traditional survey methods.

Groopit delivers actionable insights by aggregating data shared across platforms and disciplines – sales, success, support, marketing, product management, and all customer-facing employees. Groopit provides a big-picture view, making the patterns and anomalies visible to everyone involved. View, search, send, and empower everyone to inform their own decisions with real-time data from employees. The Groopit API makes integrating data into Excel, Power BI, Viva, and countless enterprise systems easy. Groopit offers Single Sign-On, advanced privacy, security, and HIPAA-enabled data protection. Enlist 10 employees or 10,000 to share real-time data: competitive intelligence, product feedback, sales insights, the voice of the customer, and any data needed to inform a decision. Data sharing Workflows combine fields to make real-time data sharing easy – images, location, tags, text, numbers, date & time, drop-down lists, tables, and flags. Make sensitive data hidden.

Unearth profound insights with our AI-driven experience management tool, powered by cutting-edge large language models. Dive deep into user reviews and data like never before. Unlock the power of comprehensive data sourcing. From public repositories to bespoke third-party platforms, our solution ensures you capture every valuable insight, effortlessly. Go beyond the surface with our state-of-the-art LLM technologies. Analyze text, decode emotions, and extract nuanced insights for more informed decisions and strategies. Turn raw data into actionable visuals and narratives. Whether you're keen on in-platform visualization or want to integrate with third-party tools, our platform adapts to your reporting needs.

Customer experience (CX) is everything. The challenge with getting it right in a digital-first world is two-fold: shifting the focus from driving operational excellence to powering business outcomes and prioritizing digital CX investments to maximize impact. For more than three decades, we’ve been helping global brands capture the value of exceptional customer experiences. Whether it’s designing CX strategies aligned with your objectives or deploying digitally influenced customer journeys, our holistic approach drives measurable outcomes. By blending skilled people with industry-specific processes and advanced technologies, our solutions create strategic business impact – helping you drive differentiation and build competitive advantage across three major pillars.

Through Cloud4Feed's omnichannel feedback options, customize the feedback collection channel accordingly to your customer touchpoints and receive a high number of customer feedback. Customizing the feedback triggering frequency depending upon the processing time intervals at the touchpoint, prevents the delivery of an overwhelming number of surveys to your customers. Set validity periods for submitted feedback surveys. Manage reminder setups for your customers who have not yet shared feedback. Customers can easily convey to retailers their expectations about the store or brand, their views on the store's appearance, and even their wishes about the product/service they request. In the automotive sector, customer feedback is collected at different contact points and reported to enable managers to take action. The most appropriate channel is selected for the customers who have received service, and they are reached as soon as possible.

Proactive customer experience management to predict churn and uncover dissatisfaction for proactive intervention. Cliezen is a real-time B2B client experience and satisfaction measurement software. We deliver short dynamic feedback forms to your clients, empowering management with deeper insights into their wants, needs, and experiences. Harness Cliezen to drive client satisfaction, enhance business performance, and boost profitability. Assessing customer satisfaction and experience is crucial for sustaining and growing your company's repeat business. Cliezen excels at identifying satisfaction levels, pinpointing dissatisfaction causes, and recommending ways to enhance the customer experience. Our AI engine selects from 350+ academically validated questions, adjusting to diverse industries, respondent roles, and unique B2B relationship aspects and administers the surveys automatically. With Cliezen you automate the process and receive real-time feedback throughout the year.

CXFirst.ai is a next-gen customer experience platform designed to simplify and enhance support operations across every channel — from voice and chat to email and social messaging CXFirst.ai unifies all customer touchpoints into one intuitive, AI-powered interface built for speed, scale, and service excellence. Our flexible Self-Serve and AI+HI (Human Intelligence) models empower support teams to deliver personalized, consistent, and context-rich experiences — every time. With built-in AI Voice Agents, AI Chat Agents, and AI-powered Auto QA, CXFirst.ai automates routine tasks, ensures consistent quality, and accelerates resolution times. Its advanced conversation intelligence helps identify and flag critical interactions in real time. By combining robust automation with real-time insights, CXFirst.ai boosts agent productivity, reduces training time, and drives overall customer satisfaction — transforming support teams into a true engine engine of brand loyalty.

Helios is a customer experience and account health platform built for B2B companies that need a simple, continuous way to understand how their clients feel. With Helios, teams can send automated transactional surveys, run NPS and CSAT programs, and collect feedback across every stage of the customer journey. The platform centralizes all responses, analyzes sentiment, and highlights risks or opportunities in real time. Helios goes beyond dashboards—its insights are designed for commercial and CX teams to take action: identifying accounts at risk, understanding key drivers of dissatisfaction, and spotting moments where upsell or retention efforts can make an impact. Companies use Helios to reduce churn, improve client relationships, and grow revenue from their existing customer base.

Use a virtual agent to interview internal resources on behalf of your client. Generate powerful case studies and customer success stories automatically using the latest AI. Increase participation rates and get the best stories at the top of your story wish list. Create content in multiple formats, including Case Studies, Customer Success Stories, Long-form testimonials, Quotations and more. Slick, Streamlined and scalable social proof gathering software. Strengthen up your sales asset library with highly targeted customer stories and client credibility in minutes instead of months. From identifying your ideal targets to publishing across various media, Wizu manages the whole process fluidly and effortlessly. They answer questions on the client's behalf relating to the original problem, the solution and the outcome.

Introducing Spiral. Turn customer feedback into actionable insights. Our AI takes in omnichannel customer feedback and detects emerging problems before they blow up. Simple Integration. Powerful Results. Actionable Insights. Eliminate guesswork and discover clear problems you can actually act on. Real-time Tracking. We track feedback as it enters your system, keeping you up-to-date 24/7 via Sight AI™. Integrates with Your CRM. We integrate with the most popular CRMs on the market. Scales with You. The more feedback you process, the better your results. Spiral learns with you. Accelerate your work. Address issues before they blow up. Prevent issues from snowballing by spotting trends early and addressing them before it's too late. find all issues at once. No more manually chasing down issues. We collect your customer feedback. Our AI analyzes it thoroughly, all day long. See the impact roll in!

Veras Extend, a Customer Experience Applications. Deliver a seamless, unified customer-facing strategy. mPOS CheckOut Anywhere. Veras Extend acts as “another register” natively using CheckOut’s ERP, CRM and payment integrations. Platform flexibility with iOS, Android and Windows. Associates see the same pricing and promotions for seamless operations. Execute full POS transactions or suspend and resume on a standard register. Operate mPOS at any offsite event or easily add another in-store register. Veras Affinity Clienteling. Veras Affinity is driven by an ultra-responsive engine. Unlike any other clienteling solution, direct associate input strengthens the data and trains the AI to make smarter recommendations to drive sales. Endless Aisle, Endless Possibilities. Associates can search your entire global catalog, including any number of vendor catalogs, to present product availability, relevant promotions, and recommend similar items to the customer in-aisle.

Cisco provides incentives to Partners to attain Customer Experience (CX) certifications. These enhance the Partner’s ability to deliver higher value and achieve greater end-customer loyalty throughout the customer experience lifecycle, from initial purchase to installation and activation right through to adoption and implementation. To acquire Cisco’s Advanced Customer Experience Specialization and collect Lifecycle Incentive cash rewards, Partners must pass an independent third-party audit to verify their compliance with the specialization requirements. After months designing and implementing a Customer Success Management (CSM) infrastructure to prepare for the audit, Partners find that today’s CSM applications do not have the automation required to meet the audit tooling needs. Consequently, additional months are spent manually transposing critical live customer data and information from various applications into the CSM to pass the audit.

Omvia is an AI-powered customer experience platform that helps enterprises automate customer interactions, streamline support operations, and deliver seamless omnichannel engagement. Designed to handle high-volume customer conversations across voice, chat, email, and digital channels, Omvia enables organizations to improve response times, reduce operational costs, and enhance customer satisfaction. With intelligent automation, lead nurturing, service request management, and real-time customer assistance, Omvia empowers businesses to deliver personalized experiences at scale while ensuring operational efficiency.

Improving customer experience is a top priority for customer-centric enterprises. But, breaking down the silos of customer engagement is proving to be almost impossible for most. The meteoric rise of social media is only further widening the gap between digital and traditional engagement channels. Time is running out for enterprises to bridge this channel divide. Backed by over two decades of customer experience management expertise, Servion is at a unique position to help enterprises build their own, future-ready, customer engagement hubs. Unlike standard industry routine of offering prebuilt platforms, Servion takes a consulting-led approach to enable enterprises to plan their own customer engagement hub. Servion leverages its IP-based CX platforms along with its technology alliances/product vendors to systems integrate a fit-for-purpose customer engagement hub that straddles across people, the process, and technology.

Our global team of analysts and consultants is comprised of the world’s top talent and state-of-the-art data environments. In each engagement, we think differently about how to find and solve problems. We value insight over information, and actions over recommendations. Evolve your analytics lens to find the hidden stories in customer data. Global delivery, innovative techniques, and proprietary platforms that help you uncover big ideas with big business value. Apply advanced techniques to extract insights from recordings, surveys, chats, posts, e-mails, messages, and other unstructured sources. We’re leading the industry in using speech to monitor interactions and automate quality processes. Our analysts access taxonomies, sentiment, and insights in proprietary software. Rethink how to collect, manage, and analyze customer engagement data. We’ll help determine who, why, and how customers interact with you, then integrate analytics into decision-making.

Your Contact Center even smarter! WitiOp is the platform to manage interactions with your contacts in real-time on the most popular instant messaging app, WhatsApp. Provide an always-on service and stay close to your customers!