Audience
Companies and businesses seeking a solution to monitor interactions and automate quality processes
About Convergys Analytics
Our global team of analysts and consultants is comprised of the world’s top talent and state-of-the-art data environments. In each engagement, we think differently about how to find and solve problems. We value insight over information, and actions over recommendations. Evolve your analytics lens to find the hidden stories in customer data. Global delivery, innovative techniques, and proprietary platforms that help you uncover big ideas with big business value. Apply advanced techniques to extract insights from recordings, surveys, chats, posts, e-mails, messages, and other unstructured sources. We’re leading the industry in using speech to monitor interactions and automate quality processes. Our analysts access taxonomies, sentiment, and insights in proprietary software. Rethink how to collect, manage, and analyze customer engagement data. We’ll help determine who, why, and how customers interact with you, then integrate analytics into decision-making.
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Integrations
No integrations listed.
Company Information
Convergys
www.convergys.com
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Product Details
Platforms Supported
Cloud
Convergys Analytics Frequently Asked Questions
Convergys Analytics Product Features
Customer Experience
Action Management
Not Supported
Analytics
Not Supported
Customer Segmentation
Not Supported
Dashboard
Not Supported
Feedback Management
Not Supported
Knowledge Management
Not Supported
Multi-Channel Collection
Not Supported
Sentiment Analysis
Not Supported
Survey Management
Not Supported
Text Analysis
Not Supported
Trend Analysis
Not Supported
